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Southern Sun Elangeni & Maharani
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Reviews (2,276)
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885
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All reviewsocean breezetsogo sunpool deckindian oceangolden mileroom servicedurban beachfrontsea facingexcellent servicefamily roomrooms are spaciousenjoyed my staypleasant stayvigourvervedarumasamantha
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1,787 - 1,792 of 2,276 reviews
Reviewed 31 March 2014

Excellent view and location. Prefer to stay for 2 nights to enjoy the facilities offered. Don't expect too much from the service reception, especially on arrival. Facilities are kept tidy. Food is excellent.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Gresham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 3 April 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the unwelcoming reception you received upon arrival - I will most certainly address this with the team.

I am pleased that you had a great stay and look forward to welcoming you back in the near future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

In my view the way I was treated by that Manager, it felt that i was owing his something for him to assist. He seemed more happy in valuing the watch of the Air-Show that his clients. May wife even commented in saying: Are we not that important to his well being, or we just here to disturb his peace of mind.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels
Thank Francis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 30 March 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the manner in which you were treated. This is most definitely not acceptable. In order for me to take the necessary corrective action, I would like to request that you contact me on Samantha.Croft@tsogosun.com as I would like to obtain more details.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Having Halaal venues at the Hotel. There are many muslim customers that stays there, and the need halaal restaurant is important.
Other than that, everything else was excellent. Service everything was great.

  • Stayed: March 2014, travelled on business
    • Value
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Review collected in partnership with Tsogo Sun Hotels
Thank Muhammad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 23 March 2014

Thank you for taking the time to post your review and for your feedback.

As the hotel serves alcohol and pork products, it is not possible to offer halaal venues.

I am pleased that despite this, you had a memorable stay and look forward to welcoming you back in the near future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Weekend stay with the family - lovely - kids are safe. Breakfast a feast. Staff very friendly and helpful. Room service excellent. Love the spa at Elangeni!!!! Pizza at the pool restaurant .....mwah. I loved it.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Reshma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 11 March 2014

Thank you for taking the time to post your review.

I am delighted that you enjoyed the new facilities available at the Complex. The Spa facility was the finishing touch to the pooldeck at the Elangeni - which now caters for the entire family.

We look forward to welcoming you and your family back in the near future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Since my last stay Maharani is still a nice place with a beautiful view. Well equipped and very friendly staff - especially I know some of them for ages.(Like coming home). The restaurants are very good and have an extensive menu - especially the Jicana Grill and Lingella Restaurant. Worth the money, as you are eating in one of the top hotels in Durban. Look forward staying there again.

Room Tip: Ask for rooms at Maharani, as rooms are bigger - especially for singles
  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank pzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 11 March 2014

Thank you for taking the time to post your review.

I am delighted that you enjoyed the various dining experiences available at the Complex during your stay and that we remain your destination of choice when in Durban.

We look forward to welcoming you back "home" in the near future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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