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“Surprise Surprise”

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Southern Sun Elangeni & Maharani
Ranked #2 of 43 Hotels in Durban
Certificate of Excellence
Nelspruit, Mpumalanga, South Africa
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Surprise Surprise”
Reviewed 9 April 2014

The standard of the hotel was excellent, BUT the SURPRISE service was even better. I had celebrated my birthday the day before arriving at the Maharani, as we were settling into the room Samantha with a bottle of JC Le roux and snack pack to wish me Happy Birthday.
The rest of the experience ant the hotel was just as good as the Surprise.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 13 April 2014
Thank you for taking the time to post your review.

I am delighted that you enjoyed your "belated" birthday celebration in Durban and look forward to welcoming you back in the near future.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (318)
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English first
Roodepoort
1 review
Reviewed 7 April 2014

Service and ammenities were excellent. The beach area has been upgraded and there was adquate security and police presence. However, there are still areas just behind the hotel that is still a concern.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Wp P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 13 April 2014
Thank you for taking the time to post your review.

I am delighted that you enjoyed the facilities in the area, on our beachfront - as well as those on offer at the hotel.

We are currently working with the City on improving the building behind the hotel.

We look forward to welcoming you back soon,

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rustenburg, South Africa
2 reviews
Reviewed 7 April 2014

The stay at Maharani was one of the best Hotel experiences we had in a while. The staff were exceptional and friendly. We will definitely stay with you again. I recommend a stay at either Maharani or Elangeni to anybody.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Cas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 13 April 2014
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back soon.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 6 April 2014

I've stayed at the hotel several times for business and have always enjoyed my stay. The staff & management are very friendly, the catering is top class, and the facilities exceptional. Reminded me of the TV series "Hotel"

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank George_Theophi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 7 April 2014
Thank you for taking the time to post your review and for sharing your feedback.

I am delighted that we remain your destination of choice when in Durban and look forward to welcoming you back soon.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2014

Had a night over at the hotel on our honeymoon. This was fantastic, the team over delivering in every aspect. We had a stunning unit on the 19th floor with all the bells and whistles. When we ordered room service, it was a treat of it own. The food we amazing. thank you all who made our sty a fantastic night to remember.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warren1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 7 April 2014
Thank you for taking the time to post your review and Congratulations on your recent union!

We are honoured that you chose the Southern Sun Elangeni & Maharani as the destination to create magical memories and look forward to assisting you to create many more.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
Reviewed 31 March 2014

We had a great time would have liked an earlier check in & later check out, I would like to see pork on the menu, The pool at the Maharani is too cold & windy the pool at the Elangeni is lovely & warm but gets too busy why does checking out take so long.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Jackie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 3 April 2014
Thank you for taking the time to post your review and for your valuable feedback.

The pooldeck at Maharani is due to receive its "facelift" soon (although due to the height, there is not much we can do with the wind).

Pork is served in the various dining facilities - the only exception being the Grill Jichana.

Although we do try our utmost to accommodate all requests, unfortunately the early check-in and late check-out facilities are subject to availability.

I am pleased that you had a great stay and look forward to welcoming you back soon.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Elizabeth, South Africa
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

Booked in to watch the Sky Grand Prix and had the best view of the show. We enjoyed ourselves at the pool loungers and the children played away in the pool. The service was excellent, the meals were great and the Hotel is one
I can definitely recommend. Will visit again!! Thank you !!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Chantelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 3 April 2014
Thank you for taking the time to post your review.

I am delighted that you enjoyed our facilities whilst watching the Sky show - it really was spectacular! We look forward to welcoming you back for next year's event

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Elangeni & Maharani

Property: Southern Sun Elangeni & Maharani
Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#1 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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