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Southern Sun Elangeni & Maharani
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Reviews (2,276)
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All reviewsocean breezetsogo sunpool deckindian oceangolden mileroom servicedurban beachfrontsea facingexcellent servicefamily roomrooms are spaciousenjoyed my staypleasant stayvigourvervedarumasamantha
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1,741 - 1,746 of 2,276 reviews
Reviewed 4 June 2014

Elangeni, loosely translated, means "at the the sun" in isiZulu. It is no wonder that this esablishment is likely to bring sunshine to your holiday. In fact, on a clear Durban morning you are likely to be woken up by beautiful sun rays finding their way through the curtains; as you open the curtains you can see the tranquil Indian ocean with a few ships on their way to the habour. The hotel is practically less than five minutes walk to the beach. A number of very good restaurants are within the hotel itself and there are quite a few within walking distance. It took us less than 30 minutes to drive from the airport to the hotel. We were welcomed by the warmth and friendliness of the staff and our room was spacious and clean.

Room Tip: Sea-facing rooms provide the best views.
  • Stayed: May 2014, travelled as a couple
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Thank Sombu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review.

I am delighted that you enjoyed your stay in Durban, with the beautiful view of the Indian Ocean for your bedroom.

We look forward to welcoming you back when you next visit Durban.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

I am not the person who likes complaining unnecessary. However, this time I felt I should raise this with senior at Head Office as I was embarrassed.
Me and the wife came for Durban for Comrades. I redeemed my sunrands (R3752) to book and reserve our accommodation.

When I checked in, I was told to settle my full bill before they could check me in. The lady at reception said they are trying to avoid curb scammers who don't pay on check out. I agreed to settle the difference, though this felt strange.

Little did I know that for each and every room service that I order, I had to pay instead of being charged to my room. I raised this with the manager (Robert) who also insisted that I must pay cash.

I short I am disappointed, i am never coming back

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Nkosinathi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review and for your valuable feedback.

Please accept my sincere apologies for the manner in which our policies were explained to you upon arrival - a pre-authorisation for incidentals is required in order for incidental charges to be charges to your room. Although our Guests have the option of not providing this and settling for these charges directly.

I sincerely apologies for any embarrassement which may have been caused.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Keep it up your good work and business. my stay was very muuch combatable I thank the staff. All the rooms are decently taken care of and bathrooms are clean and appealing. the aisles look smart and beau

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Petros M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 8 June 2014

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and the staff exceeded your expectations.

We look forward to welcoming you back on your next trip to Durban.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Keep the excellent customer service. The room was clean. The location was convenient to my meeting place. I really enjoyed my breakfast and dinner. The staff from the receptionist ,dining hall and laundry were super

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Nepo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 31 May 2014

Thank you for taking the time to post your review.

I am delighted that you had a great stay and look forward to welcoming you back when you next visit Durban.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

When I checked in at the Maharani I was told that I had been booked in at the Elangeni but they were able to check me in there. I prefer the Maharani because the rooms are bigger and there is a better view of sea and parts of Durban from their rooms. They changed my booking to the Maharani and gave me a room I asked for. Dinner at the Elangeni (carvery) was amazing with so many dishes to choose from. I also ate at the Grill at the Elangeni which was very nice. The two towers have been renovated and there are many restaurants to choose from.

Room Tip: Ask for a room to the north side of the hotel because some of the rooms near the lifts have a wall on the ouside which spoils the view.
  • Stayed: May 2014, travelled on business
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Thank Hilton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 31 May 2014

Thank you for taking the time to post your review.

Whilst the two towers have been amalgamated into one complex, we are aware that some of our guests have a preference to stay in a particular tower. In order to facilitate this, our room types on our website detail the tower in which they are situated.

I am delighted that you enjoyed your stay as well as the dining facilities of the Elangeni tower and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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