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Southern Sun Elangeni & Maharani
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Reviews (2,276)
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All reviewsocean breezetsogo sunpool deckindian oceangolden mileroom servicedurban beachfrontsea facingexcellent servicefamily roomrooms are spaciousenjoyed my staypleasant stayvigourvervedarumasamantha
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1,735 - 1,740 of 2,276 reviews
Reviewed 10 June 2014

The booking process was flawed. Even though I made a concise request for inter-leading rooms I could not be assisted the first time around. I had to make numerous calls since my booking on 1 April up until the day before check-in to finally get the rooms configuration which I wanted. Room service needs to improve. We ordered the seafood basket which drenched in oil. The sandwich was rather small. Response times were slow as well. When I checked in I paid for parking & the tourism as requested to ensure that I would have a speedy checkout. This was not the case since the parking was loaded once again and had to be rectified resulting in me having to pay in a small amount which could not be removed from the system. The delay was more of a concern since I had to travel a fair distance.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Deepak R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in service standards received during the booking process as well as during your stay.

Your feedback has been passed onto the relevant teams in order for them to take the necessary corrective steps to improve on this in the future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

One would expect super service and modern deco with exceptional rooms when you pay a premium price. Elangani is certainly not a 4 star property but rather at most 3 star, the rooms are old, furniture is falling apart and rooms are really old, only nice thing is that there is a flat screen TV. Staff can take a lot much time to resolve problems. Lifts to the lower floors can be a major problem. Breakfast is well below standard with very little fruit selection if any. Maharani and Elangani have merged into one mega hotel this is a problem as the service is lacking. Disppointed.

Room Tip: Ask for rooms on the higher floors floor 11 upwards.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Ebrahim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review and for your feedback.

As you are aware, the bedrooms at the Elangeni tower form part of the final phase of our refurbishment programme, which has not yet commenced. The bedrooms at the Maharani tower are larger and have been recently been refurbished.

The traditional english breakfast, which is offered in both towers offers a variety of hot and cold dishes.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

I stayed at Maharani for four nights. The location is very good and the Ocean view leaves you without words. I have always received information I needed and the service was very good. The rooms are clean. I would highly reccomen this hotel.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Alexa108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review.

I am delighted that you enjoyed your stay and the beautiful view of the Indian Ocean from your room.

We look forward to welcoming you back when you next visit South Africa.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Great evening Buffett - 215 Rand (£14) on a Saturday night. Staff were surly but food great and excellent value. Very good prawns and seafood, individually cooked with food you pick yourself and also a 4 meat carvery with all the trimmings. Big choice of deserts and excellent cheese board.
The hotel reception looked nice and the location is great, right on the seafront - there are at least 2 other restaurants in the complex.

Stayed: June 2014, travelled as a couple
Thank Travelingjohn123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review and for your valuable feedback.

Please accept my sincere apologies for the lapse in service standards experienced from the front line staff - your feedback has been passed onto the Food & Beverage Manager, in order for him to take the necessary corrective action.

I am delighted that your overall experience was good and that you enjoyed the quality and variety of food on offer on the buffet.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

Expectations are generally based on price so we weren't expecting too much. It's an average property recently refurbished (not expensively) they could have gone for a 32" LED TV rather than the postage stamp size monitor, it is 2014 after all.

Wi-Fi couldn't connect my devices kept saying network was too slow.

Check-in and out was efficient.

Cappuccino was good.

I don't like shower over bath but that's a subjective thing.

Stayed: June 2014, travelled with friends
Thank comradestuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 15 June 2014

Thank you for taking the time to post your review and for your valuable feedback.

The bedrooms at the Elangeni tower for part of the final phase of the refurbishment programme and have not eyt been upgraded. We are currently finalising the scope of works, which will include the bathrooms (adressing the shower over the bath).

The bedrooms at the Maharani tower have undergone the refurbishment, with the option of wither a 4-piece bathroom or a bathroom with a maxi shower.

We look forward to welcoming you back to Southern Sun Elangeni & Maharani in the near future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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