We have seen a remarkable improvement and change in the service levels of this hotel over the past years - going from good to " EXCEPTIONAL "
What started off as a slight problem - was quickly addressed and resolved by some vital key management in the hotel - namely " Miss Portia Msomi " - Guest Service Manager - the manner in which you dealt with the matter was professional and exceptional service ( which is sometime difficult to find in Durban )
NB :- housekeeping staff , front desk and restaurants staff are wonderful - and " excellent " service offered ! The porters at the front main door go beyond the call of duty - by directing our aged parents to suitable underground secure parking - well done guys
To :- Samantha Croft and your management team - you have done an exceptional job in taking this hotel to another level - equal to some of the top international hotels in the world . You have made your mark ....Samantha ! Well Done !
You have made ours stay - a most memorable time ! Much appreciated !
- Official Description (provided by the hotel):
- Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more less
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- Also Known As:
- Southern Sun Elangeni Durban
- Elangeni Hotel Durban