Visited the hotel a few years back and was highly impressed with the standard, service, design etc. However, on a recent trip, I was rather disappointed.
Upon entering the room for the first time, it seemed as if someone had just taken a nap on the bed - linen was untidy. The carpet had a few stains all over it giving the entire room a dirty feel. Reception did, however, change our room immediately after complaining.
My overall view is that this hotel is very old and in need of an urgent refurbishment. Its the second time I had a room with a dirty carpet and it seems as if there is no real effort in maintaining the hotel to a good Hilton standard. The furniture and fittings are extremely outdated and need to be changed.
On a good note, the service is still great and staff are friendly. Executive lounge is lovely with a delicious continental breakfast.
Will I return? Once a refurbishment has been done that restores the hotel to its former glory, yes I most certainly will.
- Official Description (provided by the hotel):
- Corporate elegance, the Hilton Durban is an iconic landmark hotel offering newly renovated guestrooms in a supreme location near the Durban International Convention Center. Voted South Africa’s Leading Business Hotel at the World Travel Awards from 2012 to 2017. All 328 guest rooms offer gorgeous views of the city or coastline. Expect the highest standard of service, impressive facilities and dishes to suit any taste. With meeting rooms and grand ballroom space for up to 400 guests, Hilton Durban is one of the most established conference hotels in Durban. Stay connected with Wi-Fi access and work efficiently in the business center. Executive guests can enjoy complimentary breakfast and refreshments in the stylish Business Lounge. The outdoor swimming pool and our fitness center also offer an ideal place to unwind after a busy day. Refuel at any of our 3 stylish outlets, Vasco's restaurant, the Big Easy Winebar & Grill Durban by Ernie Els and the Coral Lounge. ... more less
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- Also Known As:
- Hilton Durban Hotel Durban
- Hilton International Durban