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“Welcome service, new, modern, clean, good facilities”
Review of Hilton Durban

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Hilton Durban
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
133 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Welcome service, new, modern, clean, good facilities”
Reviewed 29 March 2012

I stayed at this hotel for one night on business, the hotel is fairly central to town and when I arrived, plenty of people there to assist you with yours bags but no over powering. I was lucky and upgraded to an exec room so sent straight to the 14th floor. Checkin was smooth and easy and was greated by a friendly helpful receptionist. The room was large, great views, very clean and tidy The bathroom had a decent walk in shower and large bathroom, although not too bright. The usual available, safe, tea, coffee, water, internet. The exec lounge was well stocked, great views with a balcony and very friendly staff. Even offered me coffee as they were closing. I used the gym which was a decent gym, plenty of carido machines, a rack machine, benches and some free weights, better than most Hilton gyms. i used the bar down stairs for a snack and a late night drink, however it was quiet, lifeless and felt like and awkward add-on. The hotel had an outside pool although small, enough for a quick dip. check out in the morning was helpful and friendly. Overall excellent value, nicely decorated (I guess because it was new) and a decent business hotel.

  • Stayed March 2012, travelled on business
    • Value
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Helpful?
1 Thank keegan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 2 April 2012
Dragek, Thanks so much for posting a review.

I really appreciate you taking time from your busy schedule to share your experience with others .Its great to hear in one evening you were able to experience most of our facilities. Your comments will certainly be passed onto the team. I hope we get a chance to meet next time you’re in town.

Please ask for me during your next visit so that I can make sure it’s productive and pleasant again.

Warm Regards

Roshini

Journey Ambassador
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
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English first
Dublin, Ireland
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 March 2012

We stayed at the Hilton for 2 nights at the end of our holiday in South Africa. The staff were friendly and very efficient. Our rooms was ready for us when we wanted to check in a little early.

The room was a standard Hilton-style room, so nothing to complain about. The 5 star rating the hotel has is relative to a South African 5-star system, so probably wouldn't stand up to scrutiny if compared to 5 stars in the US or European countries but none-the-less the hotel was nice and comfortable.

The breakfast was quite expensive for SA standards, but the buffet was very well catered. Dinner was also a buffet and provided a wide range of dishes (Friday night is curry night, which we didn't feel like taking part in so we ate in the bar on the ground floor).

There is a pool in the hotel, but this is overlooked by the restaurant so we decided to give that a miss.

Parking is available in the basement of the hotel. Obtaining a space wasn't a problem and the hotel subsidised the standard rate for guests.

The hotel is set back from the beachfront. There aren't any other restaurants we found within walking distance, but the taxi service in Durban is fairly reasonable and other locations are a short drive away.

Room Tip: We booked through Lastminute (UK) where the hotel was a 'secret' hotel in Durban, so saved a...
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank str00m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 2 April 2012
Str00m, , thanks so much for your comments. Your comments would be shared with the team. Thank you once again and we look forward to welcoming you to Hilton Durban in the near future.

Kind Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2012

As always, you get the same service levels @ all Hilton. This one is situated right next to the ICC (International Convention Center), Durban, and at walking distance from the beach and market place. Be careful while visiting beach and market place alone, take advice from the hotel staff.

Good service, descent food and comfortable stay.

However no free internet, you can almost buy a 3G dongle from the market at the price which Hilton charge for internet.

Not recommended for budget travelers

Room Tip: Take room at higher levels ( say from 9 to12 floor) to get nice view of city, sea and cricket stadiu...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 27 March 2012
Nikjar, Just a quick note to thank you for your review. May all your adventures with Hilton continue to be as delightful. I look forward to welcoming you back as our guest soon. Be assured that our staff and I will take utmost care to make sure you’re accommodated in everything you desire.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 February 2012

price-performance ratio is pretty good, fair service, helpful staff and a bit more (soy milk in the coffee bar). no negative surprises.

Room Tip: check view availability when booking. city view is not the best, probably ocean one is better.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DORA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 27 February 2012
Dear Valued Guest

Thank you for your feedback. It is good to hear that you have an overall good stay , and we look forward to welcoming you back to our hotel soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level 6 Contributor
103 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 February 2012

What a fantastic Hilton!
Well maintained, very friendly and helpful staff and lovely rooms!
I stayed for 2 nights and ha d a very pleasant time.
Very highly recommend this Hilton


PS. Be cautious the in room wireless is a little tricky particularly on an iPad!

Room Tip: High floor recommended with beautiful sea views
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 24 February 2012
Dear Mr Andrea

It is great to hear that you had a fantastic stay at our Hotel. Thank you for taking the time to share your experience with us.

We hope to welcome you back to Hilton Durban in the near future!

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chincoteague Island, Virginia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 February 2012

This is a beautiful and well maintained hotel. The staff goes out of the way to make you comfortable and cater to every need. They have made excellent suggestions for dining, transportations etc.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoloresSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 16 February 2012
Dear Valued Guest

Thank you for taking the time to write a wonderful response. I am glad to hear that our team was able to cater to all your needs.

Thank you once again.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 9 February 2012

I stayed here in January for our honeymoon for three days. When we were greeted we were suprised that there is no valet service for a hilton hotel!! We were quitely told by the concierge that this for security purposes. Parking was reasonable at only 50 rands per day which is much cheaper than other big cities around the world.

Our room was a superior room and was dated somewhat, the rooms looked very 90's american including the bathrooms, the rooms were big but the quality is not that of a five star hotel and not of the standard of other five star hotels we stayed in South Africa.

The buffet breakfasts are fantastic and with met a wonderful gentlemen Tiny who gave us ideas on what to do on our honeymoon in Durban (if you get a chance visit Ushaka Marine World).

Apart from the rooms which do need a renovation this a great safe place to stay in Durban.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank AdnanMir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 14 February 2012
Dear Adnamir

Thank you for taking the time to write to us.

I am sorry we were not able to fully meet your expectations, however it is great to hear that you enjoyed the buffet, and our team at the restaurant was able to give you recommendations on places to visit whilst in Durban.

Thanks again for your comments and hope to see you back at Hilton Durban soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Durban

Property: Hilton Durban
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Nozio Netplan srl, Southall Travel, TripOnline SA, HotelQuickly, Evoline ltd, Cancelon and getaroom.com so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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