We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business trip”
Review of Hilton Durban

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Durban
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
Lafayette, Louisiana
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Business trip”
Reviewed 3 May 2012

The Hilton was very comfortable and clean. The front desk staff were very friendly and accommodating. The only draw back was the location, not walking distance to any restaurants off property. I enjoyed my stay there and would return there anytime I get back to Durban.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hydrosurveyor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 8 May 2012
Dear Valued Guest

Thank you for taking the time to post a review. I am glad you enjoyed your stay at Hilton Durban, and we look forward to welcoming you back to our hotel soon.

Kind Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,432 reviews from our community

Traveller rating
    564
    454
    234
    94
    86
See reviews for
235
294
83
689
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
1 review
Reviewed 2 May 2012 via mobile

I booked our stay at the Hilton, Durban for the first night of our honeymoon. I had phoned ahead to inform reception that we would be checking in late due to the wedding. They congratulated me and said they would let the other staff know. Upon arrival, there was nobody at the door, apart from some intoxicated teenagers. Reception staff were unfriendly, we were then offered a smoking or non smoking room, as smokers we chose a smoking a room only to be told that weren't actually amoking rooms available! We then had to carry our own bags to our room. Inside our room, we had 1 small chocolate to share between us. We ordered room service, just a single toasted chicken mayo sandwich which had a third slice of bread wedged in the middle to bulk it up as there was so little chicken mayo in it! Breakfast on the other hand was outstanding, though i would not ever recommend the Hilton, as you can get a good breakfast anywhere!

Stayed April 2012
Helpful?
Thank Byron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 7 May 2012
Byron S, thank you for your constructive feedback.

I am sorry to hear that we did not meet your expectations on this special occasion. Please be assured this is not our standard, and I will follow up your feedback with the respective departments.

However should you return to the Hilton Durban please do ask to meet me at Reception so I can ensure your stay is personalised and you get to experience the true Hilton Experience.

Thank you once again.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Subic, Philippines
Level 6 Contributor
170 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 2 May 2012

I was attending an exhibition at the convention centre which is 30 seconds walk from the hotel. Therefore, perfectly located, standard was as expected. There is also a small but decent public bar in the lobby which was ideal for us to meet colleagues after the exhibition. No complaints with the hotel at all. I found the staff from the cleaners, front desk, room service to concierge all very helpful and friendly.

Only 5 minutes in a taxi to the beach area and maybe 12 minutes to Florida road where there are many bars and restaurants.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S35owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 4 May 2012
Dear Valued Guest

Thank you for sharing your wonderful experiences on Tripadvisor. Its great to hear that you made use of our in-house bar.

Hopefully next time you get a chance to use our other facilities at our hotel. I will certainly pass on your lovely comments to the rest of the staff.

Looking forward to welcoming you back to Hilton Durban soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 April 2012

I stayed here for 1 night with my partner and we chose to upgrade to an executive suite. The front desk attendant was lovely and helpful and the room was as you would expect from a Hilton hotel with some water views. As part of our room we were offered complimentary canapes, beverages, limited free internet access and breakfast. We made use of the hotel pool (no clean towels available though), gym (excellent cardio equipment but weights were out of order) and booked in for a massage at a shop in the hotel.

Room Tip: Book the executive suite
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scampy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 2 May 2012
Scampy86, thanks for taking the time to write to us, and giving us feedback on your stay. Its great to hear that you were able to experience the executive lounge and most of the facilities. I will follow up with the respective management with regards to the pool and the gym. Thank you once again and we look forward to welcoming you back to Hilton Durban soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
washington DC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2012

I stayed here with my husband on our honeymoon. Aside from the theft, bad housekeeping, service desk attendants who were more annoyed then helpful and leaking septic tank, and dodgy area it was ok at best. The male staff was more pleasant then the female. They made a last ditch effort to fix things by moving us to the "executive suite" for our last 9 hrs.( we had to leave at 4am anyway after moving rooms at 8pm) they gave us room service and yada yada but the damage was already done. The food was the only decent thing. We got one email after getting home to let us know they were handling the theft. NOTHING after that. I've written both HIlton and The Hilton durban. They have yet to further correspond. Great stay if you want to pay for an overpriced room in hotel the front desk warned us "do not leave the hotel after 4pm" and have an incident then shrugged off until you leave the country.

Room Tip: The rooms are average..but the best view is from the "executive suite". Which is two regul...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 2 May 2012
Dear Nadya S

Thank you for your constructive feedback. Please be advised that w are working on your comments, and we will respond to you with a personalised message.

I thank you once again for your comments.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosmont, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

Excellent service, excellent rooms perfect location

Room Tip: Request sea view
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank exSeis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 25 April 2012
Dear Grosmont,

Thanks for the excellent review on Tripadvisor,

Warm Regards
Roshini Naidoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 April 2012

If you dont mind asking for everything its a decent place. Location is a bit dodgy. My wifes underwear was stolen....yes it happened.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donkey1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 23 April 2012
Dear Valued Guest

Thank you for taking the time to post a review on this website.

I am sorry to learn that you were disappointed with your recent stay at the hotel, and I would like to apologise.

We always endeavour to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. You comments will of course be forwarded to the relevant management for their attention, and a thorough investigation is always completed.

I do hope that we have the opportunity of welcoming you back to the hotel at some point in the future.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Durban hotels
0.8 mi away
Belaire Suites
Belaire Suites
#8 of 43 in Durban
439 reviews
0.6 mi away
Southern Sun Elangeni & Maharani
0.6 mi away
Protea Hotel by Marriott Durban Edward
Show Prices
Show Prices
Show Prices
1.0 mi away
Blue Waters Hotel
Blue Waters Hotel
#17 of 43 in Durban
606 reviews
1.2 mi away
Suncoast Towers
Suncoast Towers
#7 of 43 in Durban
457 reviews
1.1 mi away
The Concierge Boutique Bungalows
Show Prices
Show Prices
Show Prices

Been to Hilton Durban? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Durban

Property: Hilton Durban
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Nozio Netplan srl, Southall Travel, Booking.com, Agoda, TripOnline SA, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing