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“Family stay in Durban Hilton”
3 of 5 bubbles Review of Hilton Durban

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Hilton Durban
Ranked #3 of 42 Hotels in Durban
Durban, South Africa
1 review
“Family stay in Durban Hilton”
3 of 5 bubbles Reviewed 9 October 2013

Poor value for money. The hotel was good, but the rate charged was high end, yet it did not include breakfast, Internet was extra and parking had to be paid separately! The hotel is not necessarily ideal for a family visit in Durban. More for business. No on the beach.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gasant J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 10 October 2013
Gasant J, thank you for your constructive feedback. I am sorry to hear that we did not meet your expectations on this occasion. The hotel is a 15 minute walk to the beach, and it does cater for business and leisure guest. Thank you once again for your review.

Kind regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Durban, South Africa
1 review
5 of 5 bubbles Reviewed 8 October 2013

good service, efficient staff, lovely rooms no hassles - friendly and helpful employees clean and tidy rooms with nice bathroom. enjoyed our stay and hopefully we can do it again very soon. enjoyed the pool area and the entire dace floor. our wedding guests were also impressed with the politeness of staff and willingness to help. the receptionist was very kind and gave us the room card in a matter of seconds. complete privacy.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Riaan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 10 October 2013
Riaan S, thank you so much for taking the time to give us feedback about your wedding at Hilton Durban. We are glad we were able to live up to our promise and that we met your expectations on this special occasion. We hope to see you back soon.


Warm Regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staines, United Kingdom
Level Contributor
144 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Ideally suited for the ICC as its right next door! Comfortable, clean luxurious rooms, kind and helpful staff, biggest choice of breakfast I have seen anywhere, nice bar and excellent spa and hair salon included. Can get a city tour from the door too. Definitely would stay there again!

Room Tip: Pay the extra for a sea view!
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 10 October 2013
Julia908, thank you so much for your wonderful comments. I will definately share it with our team. The next time you over at the hotel, please do let me know so I can ensure all your requirements are met. Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

I was here on business, but my husband had a vacation! The hotel and restaurant staffs was very friendly and consistent in the excellent service that they gave. Since I love African foods and the opportunity to try new things, I was very happy with the restaurant. The restaurant food was delicious. The hotel location is not in the entertainment district, but is right next door to the convention center and about a block from the soccer stadium.

  • Stayed July 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank CaelynsNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieNolan13, Guest Relations Manager at Hilton Durban, responded to this review, 9 October 2013
CaelyynsNana, firstly I would like to take this opportunity to thank you for your nice review. We are glad to hear that you enjoyed the food at our restaurant and this will defiantely be shared with our Food and Beverage Team. Thank you once again

Kind regards

Roshini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, AL
Level Contributor
345 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

Checked in and found both our rooms were smoking rooms...after booking and then confirming they would be "Non-smoking", called reception and was told there were no "non-smoking rooms available. We instructed the porter to take our bags to the lobby and we would find another hotel...after the front desk heard this they miraculously found two "non-smoking" rooms.
The overall service was not very good, my wife and I went to get coffee in the lobby, after waiting 40+ minutes and noticing everyone else being servered, I asked the barista, who said the order had not been turned in...
Asked the conceirge to set up a dinner at a traditional restaurant, he sent us to Moyo, upon arrival we were told the restaurant was booked and we had to find another place...apparently he didn't bother to call them.
Had great experiences with the Protea brand...should have chosen them for this night.

Room Tip: Better choics in the area.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinoBambinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 4 October 2013
Dear VinoBambino, I sincerely apologise that we did not meet your expectations during your stay with us. Please be advised that all your comments have been noted and remedial action will be taken. Please do you mind emailing Reinard Korf, our Front Office and Reservations Manager, on reinard.korf@hilton.com as he would like to liaise with you.

Kind regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 1 October 2013

Room was very clean & comfortable. Great buffet breakfast with lots of choices (especially the curry muffins). Reasonable priced restaurant and bar, although staff can be a little slow. Overall the staff were very friendly and helpful.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 4 October 2013
Dear Valued Guest, thank you for making the time to post a review on this website. You comments have been noted. Thank you once again and looking forward to welcoming you back to Hilton Durban soon,

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
1 review
4 of 5 bubbles Reviewed 29 September 2013

My wife, 11 year old and myself stayed for 3 days at the hotel. The deluxe room was very comfortable and spacious and accommodated the 3 of very with ease. The highlight was the excellent breakfast buffet, excellent variety and well prepared.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, 4 October 2013
Chris F, its great receiving nice reviews and we thank you very much. Looking forward to welcoming you and your family back to Hilton Durban soon,

Warm Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Durban

Property: Hilton Durban
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 
Reservation Options:
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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