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Hilton Durban
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Reviews (1,606)
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All reviewsthe executive loungebusiness loungeconvention centerroom servicefive star hotelattending a conferenceexcellent servicebusiness tripcomrades marathonreception areaenjoyed my staysouth africaiccrainbowdoormaninternetsecurity
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1,179 - 1,184 of 1,606 reviews
Reviewed 4 January 2014

We stayed at the Durban Hilton as a family to attend the Chess championships at the ICC. The hotel is very conveniently located next to the ICC. The staff were very friendly and professional from the concierge, front of house staff and restaurant personnel. The rooms are very comfortable with good amenities. The breakfast and dinner buffet is extensive with a large variety and some very good curries. The room service food was surprisingly good and served on mobile tables with a warming tray.
The pool area seems a bit neglected with no pool service and few loungers but as this is not really a resort it is to be expected. The parking in the basement is very convenient but the ticket system was constantly broken. Wifi was available for free in reception but we had to pay for wifi in the room with for a five star business hotel is unusual. Overall it was a positive experience.

  • Stayed: December 2013, travelled with friends
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Thank Clive H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Hilton Durban, responded to this reviewResponded 8 January 2014

Clive H - Thank you for your constructive feedback. The hotel has an excellent location next to the Durban ICC and Durban Beaches. It is always good to receive feedback on the staff and I will definately pass on the comments to the team members. Do let us know the next time you visit the hotel, so we can ensure all your requirements are met. Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind Regards

Markus Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

My experience at Durban Hilton is the best. I've visited other Hilton Hotels in SA and US. Durban cleanliness and service is the BEST. Even the refreshments in the executive lonunge are excellent. One is able to arrive and rest without even leaving the executive floor because all needs and wants are right there!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Phindiwe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Hilton Durban, responded to this reviewResponded 8 January 2014

Phindiwe S, thank you for taking the time to post a wonderful review of Tripadvisor. We are glad to hear that you had an excellent stay with us and enjoyed the executive lounge facilities. Thank you once again and looking forward to welcoming you back to Hilton Durban in the near future.

Kind regards

Markus Fritz
General Manager

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Reviewed 2 January 2014

Very good service/friendly staff.
Some of the breakfast abit cold but overall breakfast will have you sorted for the rest of the day. Wouldn't mind coming back again - I'd recommend it to friends and family.

  • Stayed: December 2013
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Thank mp09soll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Hilton Durban, responded to this reviewResponded 6 January 2014

Mp09soll, thank you for your great comments and recommendations. Looking forward to welcoming you back to Hilton Durban soon.

Kind Regards

Markus Fritz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

I only spent a night at this hotel, but my husband and son were here for a week for the Chess Championships which was held at the ICC, which is right next door, so very convenient. My experience was of a nicely decorated hotel with comfortable beds and lovely Thomas Roth toiletries. The latch on our bedroom window was broken so we were subjected to the noise of the fun fair and prayer festival going on outside until they ended at midnight. Poor service at breakfast. Couldn't find anyone to serve tea. People were also queueing when we left the dining room which shouldn't happen at a 4 star hotel. My son complained that most of the food at the hotel was too spicey for him. The location of the hotel does not lend itself to a family holiday.

  • Stayed: December 2013, travelled on business
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1  Thank InspiredParenting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded 3 January 2014

InspiredParenting, thank you for taking the time to post a review on Tripadvisor. I sincerely apologise that you expectations were not met on this occasion. Your comments have been passed onto our Operations Manager and Food and Beverage Manager. Thank you once again.

Kind Regards

Roshini Naidoo
Guest Relations Manager

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Reviewed 27 December 2013

Stayed a few nights for a meeting at the Conference Center next door. It was very convenient to the Conference Center, which was good because the area around it is dangerous (two people in my group got mugged about 100 yards from the door of the Hilton) and there is little of interest nearby. It is well designed with a modern look and a lot of marble. It has a decent fitness center, and people were helpful. And the breakfast buffet was great. But the internet -- which one has to pay for!!! - worked very poorly, which posed a major problem. And they wouldn't even refund the fees for the day it didn't work. Also, the shower drain worked poorly, so the bathroom flooded whenever one showered -- and this didn't improve after they "fixed" it. These things bring it down a notch.

  • Stayed: November 2013, travelled on business
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Thank Robby71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded 3 January 2014

Bobby71, thank you for your constructive feedback. We are glad to hear that you found the staff friendly and that you enjoyed the breakfast, Please be advised that your comments with regards to the drainage of your shower has been handed to our Operations Manager and Maintenance Manager. Thank you once again,, and looking forward to welcoming you back to Hilton Durban.

Kind regards

Roshini Naidoo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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