We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“does not live upto the name”
Review of Hilton Durban

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Durban
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
Reviewed 5 February 2014

stayed in may Hilton hotels.hilton Durban is fair .the rooms seem to need a refurbishment.breakfast was good all else was goos the rooms jus don't live up to Hilton expectations.better hotels on the beachfront to stay at .

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Muhamed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 6 February 2014

Dear Valued Guest,

Thank you so much for taking the time to complete your TripAdvisor review. I do sincerely apologise that your stay did not exceed your expectations however would like to take this opportunity to inform you that we have begun our long awaited refurbishment starting with Phase 1 of our hotel entrance and lobby and phase 2 our rooms which I am very excited to see.

I look forward to welcoming you back to the Hilton Durban soon.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,483)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,049 - 1,055 of 1,484 reviews

Reviewed 1 February 2014

I stayed in room 1222, last night.

The website clearly states a major lobby refurb is under way, and I have no issue with this, as prices seem to have come down, a little.

My room was v poor. The air con, barely worked, and the shower had no cold water, so, it was scalding hot, making use impossible.

Check-out, no one asked how was my stay .. so at the end I told them .. no one said sorry, they just mumbed they would tell house keeping.

I wont be staying here again.

Room Tip: Sea view, or view of crkt stadium best.
See more room tips
  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MICHAEL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 3 February 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service.

Firstly I would like to sincerely apologise that your recent stay with us did not meet your expectations. I have noted your comments and have addressed this with the Executive Housekeeper, Chief Engineer and the Front Office Manager. Thank you for bringing this to my attention – it is greatly appreciated.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

Spent ten days here all the staff are very attentive had no issues at all and the Exec loung was a joy to use with great staff. Nothing was to much trouble and the location is ideal as the beach is a short walk away and the local bus service ( the bus stop is located next door at the ICC)h is cheap and regular and has no security issues.

Room Tip: High floor with even numbers for best views of sea.
See more room tips
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Henryno9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 3 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality service.

It is always good to receive constructive customer feedback and I thank you for that.

I place great value on your continued relationship with Hilton and I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

I had a great experience and enjoyed myself i was with my friend and we had a great time front office welcomed me well on my check in and house keeping kept my room smelling and looking good thanks to the food and beverage team i had a lovely breakfast and in room dining experience of a life time will surely invite my friends and family to stay at hilton durban

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Nomagugu Cynthi... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 3 February 2014

Dear Valued Guest

Thank you for that amazing review. We are happy to hear that we were able to create a home away from home experience for you.

Looking forward to welcoming you back to the Hilton Durban soon.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

Compared to some of the international hotels that we have lived in I will rate ours as some of the top hotels. Sadly we need to look at the staff that you employ. I understand that we have an unemployment problem but we dont need to emply su-standard people. the reputation of the hotel is dependent on the appearance of front desk staff.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Sharnel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Hilton Durban, responded to this reviewResponded 30 January 2014

Dear Sharnel S, Thank you for your feedback. Please be advised your comments have been shared with the Front Office Manager.Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind Regards

Markus Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

Compared to other Hilton properties I have been in, this hotel has seen better days. The location is not walking distance from the beach or anything else unless you are there to watch a cricket match or attend a convention at the convention centre.

The rooms are nice and spacious, the breakfast is decent. The only issue I had was with the pool which is not that pleasant and with the pub which could also do better (strange decor sort of 80's feel but not on purpose).

The hotel overall is decent, but I could not help noticing that when I was there it wore a deserted look (a little too deserted for my taste).

Stay there only if you have business in the area nearby.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank VnKl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Hilton Durban, responded to this reviewResponded 30 January 2014

Vnki, thank you for your constructive feedback. The hotel is a 15 minute walk to the beach and it is in the City Centre. We are glad to hear that you found the rooms nice and spacious, however we are currently in the process of refurbishing our hotel.

Thank you once again and looking forward to welcoming you to Hilton Durban soon.

Kind Regards

Markus Fritz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

Really good location if you need to be in the city for business for example. Rooms are spacious and clean but not very Hilton quality. Comfortable beds as usual. Breakfast buffet was really good. Parking at an additional charge. Hotel can get very full when there is a function or conference. Elevators are issue as they are very slow.
Safes in room are extra large suitable for I Pads or laptops.
One of the best places to stay in Durban

  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Evren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieNolan13, General Manager at Hilton Durban, responded to this reviewResponded 23 January 2014

Dear EvrenA

Thank you very much for taking the time to complete your guest review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Thank you for your great comments regarding the comfort of our beds, cleanliness and breakfast buffet – will surely pass this onto the entire team. We place great value on your custom, and your continued relationship with Hilton and I look forward to welcoming you once more to Hilton Durban.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Durban hotels
0.6 mi away
Southern Sun Elangeni & Maharani
0.8 mi away
Belaire Suites
Belaire Suites
#8 of 43 in Durban
447 reviews
0.6 mi away
Protea Hotel by Marriott Durban Edward
Show Prices
Show Prices
Show Prices
1.0 mi away
Blue Waters Hotel
Blue Waters Hotel
#18 of 43 in Durban
618 reviews
0.2 mi away
Road Lodge Durban
Road Lodge Durban
#25 of 43 in Durban
39 reviews
1.2 mi away
Suncoast Towers
Suncoast Towers
#7 of 43 in Durban
468 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Durban? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range: £77 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Odigeo, Hotelopia, Agoda, Hilton EMEA, Expedia, TripOnline SA, Ebookers, HotelsClick, Cancelon, Evoline ltd, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing