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“Hilton, Best Hotel to be”
Review of Hilton Durban

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Hilton Durban
Ranked #3 of 45 Hotels in Durban
Certificate of Excellence
Reviewed 18 February 2014

The Hilton Hotel, is at the centre of Durban and near to town, North coast, neighbouring businesses and holiday destinations . The rooms are clean and furnished with quality finishes. The breakfast is lovely, just what the Doctor ordered.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Kelebogile Port... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban, Durban's landmark hotel and for taking the time to complete your wonderful guest review. Will surely pass on your comments to the entire team.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,124 - 1,130 of 1,573 reviews

Reviewed 18 February 2014

Wonderful way to distress and spend quiet time. Good break away from normal routine. Staff willing assisted with all requests to make the stay magical. Hotel peaceful and relaxed. Excellent service. Hilton Hotel certainly has never disappointed us with the service.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kuben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you for taking the time to send in your amazing review and choosing to stay at Hilton Durban. It is always good to receive feedback as we constantly strive to achieve the highest quality of service.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

The hotel was clean and decent. However it did not show signs of any difference to other established with a lower rating. I also found it to be quiet a boring place with not real entertainment to tickle my curiosity. For a Saturday night it was quiet dull and boring so i went to my room to sleep.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Collin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review.
I would like to apologise that your stay did not meet your expectations and would like to take this opportunity to inform you that we have started the rejuvenation of our hotel entrance, reception and lobby, which is scheduled to last until April 2014 and then moving onto our restaurants and all new bar...

Would love to welcome you back to Hilton Durban soon.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

My husband and I stayed at the Hilton in Durban and It was really a great experiance.Helpfull staff, clean rooms and bathrooms, secure parking and great food.It is located close to the beach and the city centre.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Anza D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you so much for sending in your great review.

I look forward to welcoming you back to Hilton Durban soon.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

I booked in for the night (15 feb) at the Hilton in Durban. I phoned in two days before requesting early check-in as I was attending a wedding at 3pm and their regular check in time would be too late. The lady at the front desk was helpful and said she had noted it on the system but I should also phone through the moment I land, which I did. They said they were preparing the room and when I arrived at 45 min later it will be ready. It wasn't. I was kept a further 30 min and told it was cause they had only just informed house keeping. If I hadn't gone to remind her that I was still waiting she would have continued to check-out all the guests before turning her attention to me. She acknowledged she had forgotten.

I wanted to cool off with a quick swim in the pool. I was so disappointed with its size. Servicing 12 floors of rooms there were only a few deck chairs. No pool towels to be found only two rather drunk and loud men with their 3/4 finished bottle of patrone. One of the staff that I approached about this had the attitude that this is not my problem and come back later when they are gone.

The room was advertised with breakfast but I was surprised on arrival at the restaurant that it wasn't. The hostess was rude, she ushered me to my table and told me the systems were slow and would come back in 2minutes to confirm if breakfast was included or not. She failed to come tell me. I don't mind having to pay if it wasn't included but all I demand is service. Let me know what the story is. Don't leave me waiting. It seems to be a trend with hilton employees to just forget to come back to you.Obvious lack of understanding of what good service means. Poor!

The hilton is located close to the ICC which means a lot of foreigners walk throughout their doors. Not proudly South African

  • Stayed: February 2014, travelled solo
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Thank Nikki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service.

Firstly I would like to sincerely apologise that your recent stay with us did not meet your expectations. I have noted your comments regarding the service provided by our Front Desk and Restaurant team and I have addressed this with our Front Office Manager and the Food & Beverage Operations Manager and remedial action has since been taken. Thank you again for bringing this to my attention – it is greatly appreciated.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

Excellent Hotel, Awesone ambiance and experiance from entering the lobby to the bedroom. It can certainly improve on house keeping timing! Loved the breakfast menu. Love the helpful stuff from entering the hotel.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tsekiso R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest,

Thank you so much for sending in your review, your great comments regarding our staff and breakfast and will surely pass on your feedback to our Executive Housekeeper.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

Friendly staff and extermelly helpful. We had an early start and they organised a breakfast pack for us with no problems.The hotel was very clean & in a decent location. The outdoor pool was good and the whole experience good. It's about 4 blocks back from the beach and in a pretty quiet location. Would return.

  • Stayed: February 2014, travelled with friends
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Thank Bryce Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 11 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and sending in your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range: £78 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 328
Official Description (provided by the hotel):
Corporate elegance, the Hilton Durban is an iconic landmark hotel offering newly renovated guestrooms in a supreme location near the Durban International Convention Center. Voted South Africa’s Leading Business Hotel at the World Travel Awards from 2012 to 2017. All 328 guest rooms offer gorgeous views of the city or coastline. Expect the highest standard of service, impressive facilities and dishes to suit any taste. With meeting rooms and grand ballroom space for up to 400 guests, Hilton Durban is one of the most established conference hotels in Durban. Stay connected with Wi-Fi access and work efficiently in the business center. Executive guests can enjoy complimentary breakfast and refreshments in the stylish Business Lounge. The outdoor swimming pool and our fitness center also offer an ideal place to unwind after a busy day. Refuel at any of our 3 stylish outlets, Vasco's restaurant, the Big Easy Winebar & Grill Durban by Ernie Els and the Coral Lounge. ... more   less 
Reservation Options:
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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