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“Clean hotel, courteous staff, and beautiful view.”
Review of Hilton Durban

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Hilton Durban
Ranked #2 of 44 Hotels in Durban
Certificate of Excellence
Reviewed 1 March 2014

We were warmly greeted upon our arrival to Hilton Hotel, Durban, South Africa. The staff were very friendly, helpful, and courteous to my husband and myself at all times. Our room was absolutely beautiful and quite large with a gorgeous view of the Indian Ocean. The food was bountiful and diverse to meet our individual needs, and the restaurant staff were attentive to our every request. The Club Lounge was marvelous and offered delicious food and beverages for our enjoyment. Our visit to Durban was fabulous, and I hope to visit this wonderful city again in the future.

  • Stayed: November 2013, travelled on business
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Thank Rhonda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 3 March 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service.

Thank for your wonderful comments regarding our team, service and rooms and I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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1,080 - 1,086 of 1,530 reviews

Reviewed 25 February 2014 via mobile

We are enjoying the hospitality and kindness of the staff at Hilton Hotel, Durban South Africa.
Amazing staff, beautiful smiles and amazing facilities, from Afternoon Tea to dinner in the restaurant.

Nothing has been too much trouble on our first if what we hope are more vacations to South Africa and our new friends here.

Thanks to you all from the WEBB party!!!!

Stayed: February 2014, travelled with friends
Thank mark c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 26 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your great review. I will surely pass your comments onto the team.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

Even during winter we had enjoyed sunny South Africa during our stay in Duran(Little India). The location of the hotel was fantastic and ideal. Club Lounge facilities were very good. Hospitality and service was excellent.

Room Tip: Sea View room are good
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  • Stayed: July 2013, travelled on business
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Thank peddiravi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review and for your lovely comments regarding our excellent service and facilities.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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Reviewed 18 February 2014

The Hilton Hotel, is at the centre of Durban and near to town, North coast, neighbouring businesses and holiday destinations . The rooms are clean and furnished with quality finishes. The breakfast is lovely, just what the Doctor ordered.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Kelebogile Port... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban, Durban's landmark hotel and for taking the time to complete your wonderful guest review. Will surely pass on your comments to the entire team.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

Wonderful way to distress and spend quiet time. Good break away from normal routine. Staff willing assisted with all requests to make the stay magical. Hotel peaceful and relaxed. Excellent service. Hilton Hotel certainly has never disappointed us with the service.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kuben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you for taking the time to send in your amazing review and choosing to stay at Hilton Durban. It is always good to receive feedback as we constantly strive to achieve the highest quality of service.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

The hotel was clean and decent. However it did not show signs of any difference to other established with a lower rating. I also found it to be quiet a boring place with not real entertainment to tickle my curiosity. For a Saturday night it was quiet dull and boring so i went to my room to sleep.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Collin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review.
I would like to apologise that your stay did not meet your expectations and would like to take this opportunity to inform you that we have started the rejuvenation of our hotel entrance, reception and lobby, which is scheduled to last until April 2014 and then moving onto our restaurants and all new bar...

Would love to welcome you back to Hilton Durban soon.

Yours sincerely
Markus

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Reviewed 18 February 2014

My husband and I stayed at the Hilton in Durban and It was really a great experiance.Helpfull staff, clean rooms and bathrooms, secure parking and great food.It is located close to the beach and the city centre.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Anza D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded 25 February 2014

Dear Valued Guest

Thank you so much for sending in your great review.

I look forward to welcoming you back to Hilton Durban soon.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range: £75 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. Our stylish, comfortable and convenient 327 rooms provide a place to unwind or catch up on work. Spacious Suites feature a separate living room and upgraded amenities. Upgrade to an Executive room for free breakfast and refreshments throughout the day in the exclusive Business Lounge. Book a room or suite on the Hilton website for our best rates. Enjoy a different culinary experience at every meal when you stay at Hilton Durban. Savor a hearty breakfast at the new Vasco's Restaurant and innovative dishes from the chef's table at Big Easy Winebar & Grill Durban by Ernie Els. Relax with a coffee and light meal at the Coral Lounge. Daily 24-hour room service is available. ... more   less 
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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