Decided to extend our Dec holiday by 1 more night and got accommodation at the City Lodge in Durban. While I was apprehensive about staying in budget accommodation, the City Lodge was a pleasant surprise. The hotel reception area was clean and neat and I was impressed by the friendliness and efficiency of the receptionist Natasha. The rooms were very comfortable, flat screen TV's, 2 three quarter beds, bathroom with a shower and bath. Overall the hotel was well worth the money spent. Unfortunately after check in, my son's mobile phone was stolen and we inquired at reception if it was seen there. Natasha, the efficient receptionist quickly alerted the manager who called in the security experts to review the CCTV footage. The footage revealed that the mobile phone was lifted by one of the City Lodge employees. We were contacted shortly thereafter, and the mobile was returned, but the response from the manager on duty was not apologetic or sympathetic. Instead she explained how crime riddled the country is and how this is a way of life in South Africa, I was extremely disappointed in her reaction to us as she is ultimately responsible for the well being of the guests at the hotel. Only later when we bumped into her again did she apologize about the incident. My son was extremely traumatized as the mobile was a Xmas gift, and given the apathetic attitude of the management towards us I am not too sure if this is really a safe hotel to stay in. We also found a pair of ladies underwear in our room when we got in, this had to be from a previous guest as my son and I shared the room.
- Official Description (provided by the hotel):
- Lush gardens, palm trees and a pool with a gazebo lend a relaxed, summer feel to this hotel, as well as being only 2 blocks away from the main beach and 2 minutes from Durban’s CBD. It also has a fitness room and small meeting room for guest use. Close to many different restaurants, within walking distance of the International Conference and Exhibition Centre, a 30 minute drive to Durban’s international airport and close to the N3 motorway ensures a very convenient location. ... more less
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- Also Known As:
- City Lodge Durban Hotel Durban
- City Hotel Durban