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“Service soared”

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Protea Hotel by Marriott Durban Edward
Ranked #11 of 43 Hotels in Durban
Reviewed 17 September 2009

Excellent service. Otherwise average, but the selection in Durban is limited so you won't do badly to stay here.

Stayed: August 2009, travelled on business
Thank travellinshues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 - 330 of 381 reviews

Reviewed 27 August 2009

We stayed at The Edward over a holiday weekend because it was listed in a friend's guide book. We also thought it a good idea to stay along the "Golden Mile" but next time we will definitely be staying in Umhlanga Rocks or Westville.

Our GPS led us to the back door of The Edward but nevertheless Prosper was there to greet us, take our luggage, and show us to the front desk. Check-in took longer than it typically does in the US even though we were the only ones checking in.

The concierge was extremely nice and helpful when we had questions. You can tell The Edward would have been "the" place to stay back in the day. It has lost some of its luster over the years but not to the point that it would be considered a dump.

We were put in room 407 and had a view of the ocean and the amusement park down below. The rooms are tiny compared to US standards (even compared to a Super 8). The previous poster is correct about the grime in the bathrooms, the porn channels, but we had about 25 channels to choose from. Now they have a sign advertising the internet and what you have to do to get it at the check in counter. The grime in the bathroom did not gross me out but maybe it's because I was prepared for it?

We went to bed around 10 pm every night so the screaming at the amusement park did not bother us at all because it was quiet by then. I think it depends on how light of a sleeper you are. I also did not wake up to the sun at sunrise but I can sleep in any light condition. On the other hand my husband did wake up but he wakes up early during the week anyway.

We had the Sunshine breakfast everyday in the restaurant. There was only one lady who was rude to us but overall the restaurant staff were fantastic. Our friend's table was uneven and would rock. A lady came out with a little piece of folded up paper and stuck it under the table so it wouldn't rock anymore. It would be ideal to have a table that was sturdy in the first place but our friend's barely even noticed the rock! I was very impressed!

Our friends had a tricky door handle and one day we were waiting for them to get into their room. An employee came by, saw they were having problems and tried to get in for them. He used his key card to get them in and was friendly.

I will admit the pool is tiny, and it's on top of the roof...looking over the city, NOT the ocean! There is no hot tub and the pool was freezing; it's obviously not heated.

One night as we were leaving we were approached by a homeless man trying to tell us he had been mugged and the cops wouldn't believe him, etc. We hadn't left the hotel yet so one of the valets came out. As soon as he came over the guy ran away to another car.

I did NOT feel safe in this area. Safe is relative because the places I've lived in the US have always been extremely safe so it's more of a shock for me than it might be for someone who has lived in large cities before. There are a lot of street people and "riff raff" as my friend put it. I felt safe at UShaka Marine World but a friend who grew up in Durban said even she does feel safe in that area driving at night.

We did not see any violence while we were there but it's probably a better bet to stay north of Durban in Umhlanga Rocks. If you are staying at the Edward, plan to arrive during the daylight hours because you will feel safer.

A previous reviewer mentioned The Edward as free valet parking...they do not. We had to pay R60 extra per day but were never told that. We were told by the valet as we were leaving so it may not be the check out people that tell you about the extra fee.

I will point out again how surprisingly great the service was. My husband realized the night we got home he had left some of his favorite clothes hanging in the closet. He called immediately and they told him they would call him back. They did not but the next day when he called they had his clothes! That shocked me because I've had completely the opposite experience with lost shoes. The lady he spoke with, Prim Rose said his items would be mailed out the next day. And they were! They got here when she said they would. He had to pay them to send them but I'm surprised he even got them back.

I think the cost of staying at the Edward is not equal to what you experience overall because of the tiny room size (all hotels are like this here from what I hear), the expensive breakfast buffet which we did not try due to the price, less than ideal location, and the decor and hotel itself need upgrades.

If I had to find a place to stay along the Golden Mile I would stay at the Garden Court because their pool is also on the roof but it has a glass bottom which looks really awesome.

One other word of note, here every single place of accommodation that I've looked up (dozens and dozens of places ranging from super cheap to really fancy) consider a "twin room" for a couple as two beds pushed together. It is very difficult to find anywhere that has a queen bed or a king bed. It's always just two small beds pushed together. This is how The Edward does it too.

  • Stayed: August 2009, travelled with friends
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1  Thank kits55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2009

I was born and raised in Durban, and this was my fourth trip back to the city after I emigrated to the states in the early 70s. At the time I left, the Hotel Edward had a legendary reputation so I decided to give it a try, booking in for three nights before I relocated to a bed and breakfast in the suburbs up on South Ridge Road. I had an ocean view room on the third floor -- well, sort of a view because the amusement park in front of the hotel on the beach dominated much of what I saw . . . and heard (ie a lot of shouting as people enjoyed themselves in the park). Otherwise the room was tiny, the bathroom somewhat old and dilapidated, and the rest of the hotel facilities forgettable. Food wasn't that great either, and overpriced to boot, notwithstanding the favorable exchange rate (at the time around R7=$1). I wasn't paranoid about walking out on the street but never really felt that safe anyway, based on what all of my friends in the city said. I was so very disappointed with my stay here (years of thinking it was such a great place went down the drain once I was there!) and was even more so when the B&B place I moved to ended up offering so much more for so much less in expense. Would I ever think about going back to the Edward? Nope, I dont think so!

I am returning to Durban again this August and, yes, going back to the B&B on the hill.

  • Stayed: August 2007, travelled as a couple
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3  Thank AbeLincoln115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2008

I booked this hotel for 3 nights, from november 28 to december 1 but after the first night I decided to quit.

These are the main reasons:
As they want you to say, lets' start with the HOT features:
- Comfy beds
- REALLY good selection of food at restaurant for dinner and breakfast
- Educate staff

Let's go on with the NOT features:
- Even if they sell you internet connection (about 11€ per hour!!) it didn't work except for a few minutes of web browsing randomly given through the afternoon.
Called the reception, the only thing they could do was to call the computer technician, but he wasn't able to fix the problem.
At the end I asked the complete refund for my internet connection card, but they only gave me a 50% discount on it.
You have to go and buy internet connection cards at the reception, but when you check-in they won't say about it, so you have to make another trip down to the lobby to get it.
- Electric plug in the room is fitted only with SA plug (all the other hotel I stayed give automatically the adapter). You have to go down, ask, and pray they have still one (50Rand will be applied to your room bill to ensure you return the "apparatus" - for maximum precision they gave me 1 that was not working and I had to go down 2 times to have a new one)
- Rooom even if it seems clean, it is terribly dirty (some photos included) and needs a complete refurbishing, from A to Z
- Hairdryer was dirty of some oil substance
- Tv includes only 11 channels. They only gave you discovery channel and cnn (or bbc) as international ones). But if you want there are 3 channels stuffed with porno goodies (13-14-15)
- Rooms (facing the sea) are very noisy during the night since the glasses are very thin and not well insulated.
- If you are in a room facing the sea be prepared to wake up as the sun rise since the shading provided by the tents is ridiculous
- The pool on the 7th floor is good only to watch. You simply can't swim over that water hole!
- Elevators (2) facing extreme vibrations when working

I think I said everything.
Enjoy the photos

  • Stayed: November 2008, travelled on business
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2  Thank lucapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2008

No-one goes to Durban as a tourist. It's a dangerous city, and it isn't attractive. You're there to see family, or you're there (like me) on business. If the latter, the Edward is as good as anywhere. It's on the Esplanade North, you can get a room (like mine) with a sea view, it's secure, the staff are well trained. There's one restaurant, pretty good (but not outstanding) for breakfast, acceptable for dinner. And the value is okay.

  • Stayed: November 2008, travelled on business
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1  Thank Bagster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2008

I was recently down in Durban for business reasons. As a Prokard holder I chose this hotel.

The location is difficult as Durban's Marine Parade (beach front area) has such a bad name. It is however right over the road from the beach and the view is as good as it gets in Durban, it is really central and certainly suited my needs.

A previous review reffered to muggings and Durban being "just about the most dreadful seaside town in the world". I personally never witnessed any muggings or any other such incidents at all. I believe that in Durban, as in any such area in the world, you need to be aware. I happily jogged down the seaside on my own every evening and was not even vaguely threatened!

In any event I have been to far worse seaside towns in the UK so found it strange that this review was in fact written by an Englishman!

I do however strongly agree that Umhlanga Rocks is incomprably better.

The hotel reception is modern and clean, reception was handled as well as any hotel I have visited. The hotel offers free valet parking which is well worth using.

The lifts while dated are in fine working order.

My suite was (as a Prokard holder) upgraded and was really brilliant. It is beautifully furnished and had everything I could have asked for. The floor is a travertine and the attention to detail for eg cornices and architraves give the room a warm and comfortable feeling. The view from the spacious balconies (one off the bedroom and another off the living area) is as I said good. The bathroom also looks newly renovated and was well stocked with towels, soaps etc.

The housekeeping staff were quiet and effiecient and do a great job.

The bar downstairs was a welcome destination each evening and is also really classy (in the same victorian style as the rest of the hotel). The restaurant is incredibly obliging and actually made a curry for me which was not a menu item (ordered that morning).

The swimming pool is also a great place to get to after a hot and humid day out.

I really was impressed with this hotel and if you are going to be in Durban it is more then worth trying.

  • Stayed: February 2008, travelled on business
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3  Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2008

Great price, great service, great location. Has so much more personality than the Hilton down the road. The location is perfect for the beach and seafront restaurants.

  • Stayed: September 2005, travelled solo
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Thank bunnychow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Durban Edward

Address: 149 O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 43 Hotels in Durban
Price Range: £64 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Durban Edward 4*
Number of rooms: 131
Official Description (provided by the hotel):
The Protea Hotel by Marriott Durban Edward harks back to a time of Victorian elegance. This world-famous hotel in Durban, South Africa has played host to princes and presidents, field marshals, millionaires and movie stars since 1911. Whether you are travelling for business or leisure purposes, the Protea Hotel by Marriott Durban Edward is ideally situated on the Golden Mile. Take off your shoes and feel the soft, beach sand between your toes. Make sure you have your swimsuit because a dive in the warm waters of the Indian Ocean is hard to resist. Cool off whilst you walk along the promenade, which allows you to walk from uShaka Marine world to Suncoast Casino. For those travelling on business we are situated 5 minutes away from Durban CBD and the ICC (International Convention Centre). We are within easy access to all major highways and King Shaka Airport is a mere 35 minutes away so getting to all those meetings is not a hassle. Return to our graceful and stylish rooms, which are all equipped with LCD TV's, en-suite bathrooms, executive work desks, wireless internet access and over half of the rooms have remarkable sea views. The Protea Hotel by Marriott Durban Edward with its personalised friendly service and extremely comfortable rooms offers a luxurious holiday experience or a professional business trip. ... more   less 
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