Some of reviews here are a little harsh but there are some valid comments.
We stayed one night. Rooms pleasant (our overlooked the harbour), linen clean and crisp; Ulundi Restaurant serves most excellent Indian cuisine (despite the bizarrely refurbished dining room into a sort of fast-food venue - it used to be "Colonial"in feel); and breakfast good. Staff really friendly and eager.
But no one offered to take our luggage up to our room (nor show us the way); internal phone was disconnected from the wall (plugged it in myself); Tap on one of the handbasins not working; very old TV remote not working (with all the button displays worn off); limited satellite channels; room safe locked open due to the bolt being extended; hair dryer not working (well it tried to); and an empty minibar save for two free bottles of water and UHT milk (obviously a cost cutting exercise here). Waited over half an hour for drinks from room service and one has to pay for parking.
Lastly, a small point: single-ply toilet paper in a 4 star hotel? I don't think so. For the money, The Royal is not worth it (despite its heritage which alas has been so made over that none of the original remains).
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- Also Known As:
- Royal Hotel Durban