We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointed”
Review of Royal Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Royal Hotel
Ranked #23 of 43 Hotels in Durban
Ladysmith, South Africa
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Disappointed”
Reviewed 15 April 2009

This once grand five star hotel certainly lost its splendour. We had to move rooms as the air conditioning was not functioning. The carpets was clean but stained. Piped music so loud it interfered with sleep. Too many trainees. It was pleasant though, but not worth the rates.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank camphere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

178 reviews from our community

Traveller rating
    23
    55
    48
    23
    29
See reviews for
25
56
15
57
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 March 2009

Some of reviews here are a little harsh but there are some valid comments.
We stayed one night. Rooms pleasant (our overlooked the harbour), linen clean and crisp; Ulundi Restaurant serves most excellent Indian cuisine (despite the bizarrely refurbished dining room into a sort of fast-food venue - it used to be "Colonial"in feel); and breakfast good. Staff really friendly and eager.

But no one offered to take our luggage up to our room (nor show us the way); internal phone was disconnected from the wall (plugged it in myself); Tap on one of the handbasins not working; very old TV remote not working (with all the button displays worn off); limited satellite channels; room safe locked open due to the bolt being extended; hair dryer not working (well it tried to); and an empty minibar save for two free bottles of water and UHT milk (obviously a cost cutting exercise here). Waited over half an hour for drinks from room service and one has to pay for parking.

Lastly, a small point: single-ply toilet paper in a 4 star hotel? I don't think so. For the money, The Royal is not worth it (despite its heritage which alas has been so made over that none of the original remains).

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Atlanticza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
107 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 21 September 2008

way past it's 'sell by' date

a worn out hotel with sketchy service, ugly rooms and few qualities

  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank saint77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Durban hotels

Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2008

I'm rating it "terrible" because it claims five stars.

The worst part is the service. It makes a mockery of their claim of "uncompromising service and unfailing hospitality". The staff are poorly trained and rude. A waitress rolled her eyes at me for requesting honey at the breakfast table - this is a supposed 5-star hotel! The hotel was downright dirty in places. I have stayed there in the past and I'm shocked at the decline.

  • Liked — The food was okay.
  • Disliked — The staff were rude and poorly trained.
  • Stayed June 2008, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Zorro1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex England
Level Contributor
95 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 14 November 2006

If you like 1970 furnishings...dismal decor...staff who haven't a clue what they are doing...filthy bedroom windows...useless air conditioning...badly lit bathrooms...and dreadful food served in a massive dining room with no other customers in it, then this is the hotel for you. I didn't think you could eat badly in South Africa.
The Royal changed that. The hotel boasts 'a number of heads of state have visited the hotel' I just hope they didn't have to spend a night there. The kindest thing would be to put it out of it's misery and turn the building into an apartment block.
Don't stay there!

  • Liked — nothing
  • Disliked — poor decor, bad lighting
  • Tips/Secrets — don't stay here
  • Stayed October 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ian Phillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 September 2006

Stayed at the Royal in early September. While it is obvious the hotel (as is true of much of South Africa) is past it's prime, I found the place clean and well kept, and the staff helpful and courteous. There is an ongoing effort to upgrade the location, including the downstairs grill. I would gladly stay at the hotel again, and plan on doing so when next my business takes me to Durban.

  • Stayed September 2006, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank NVTraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 August 2006

Advertised as recently refurbished, but in reality more like 20 years ago, they were dirty - the bathroom had not been cleaned before we checked in , dust everywhere. Staff not helpful or friendly and management seemed disinterested . Phone in room did not work and took ages for it to be replaced /repaired.
Avoid at all costs!

  • Liked — VIEWS
  • Disliked — STANDARD AND CLEANLINESS
  • Tips/Secrets — IN NEED OF COMPLETE REFURB /STAFF TRAINING
  • Stayed July 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank KYLE64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Durban hotels
0.9 mi away
Pavilion Hotel & Conference Centre
0.8 mi away
Parkview Hotel
Parkview Hotel
#32 of 43 in Durban
3.0 of 5 bubbles 81 reviews
0.1 mi away
Albany Hotel
Albany Hotel
#35 of 43 in Durban
3.0 of 5 bubbles 96 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
The Waterfront Hotel and Spa
0.6 mi away
Road Lodge Durban
Road Lodge Durban
#24 of 43 in Durban
3.5 of 5 bubbles 38 reviews
0.3 mi away
Riviera Hotel
Riviera Hotel
#28 of 43 in Durban
3.0 of 5 bubbles 27 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Hotel

Property: Royal Hotel
Address: 267 Anton Lembede Street, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Priceline, TripOnline SA, Booking.com, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Royal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hotel Durban

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing