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“Best Avoided”
Review of Royal Hotel

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Royal Hotel
Ranked #26 of 44 Hotels in Durban
Reviewed 8 August 2006

Advertised as recently refurbished, but in reality more like 20 years ago, they were dirty - the bathroom had not been cleaned before we checked in , dust everywhere. Staff not helpful or friendly and management seemed disinterested . Phone in room did not work and took ages for it to be replaced /repaired.
Avoid at all costs!

  • Stayed: July 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank KYLE64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 - 183 of 186 reviews

Reviewed 27 February 2006

We stayed at the Royal for 2 nights during a 2 week stay in South Africa, and the service here was the worst of all the hotels we stayed at. Not to mention that their AC vent pumps air from the first floor all the way to the top, so those of us on the 12th floor were very uncomfortable in the humid Durban weather. They had no still water as there was a problem with their suppliers, and their internet access did not work. The staff was not very knowledgeable on sights around Durban and could not offer much advice on what to do around the city. Comparatively speaking, we were dissatisfied and disappointed with The Royal, as Frommer's had touted this as the only 5-star hotel in Durban.

  • Stayed: February 2006
    • Value
    • Rooms
    • Cleanliness
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5  Thank NJLove2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Taiwan
217
Reviewed 4 November 2005

I stayed at the Royal for 3 nights in this Sep because I attended a international congress at famous ICC (also went to uShaka, a good place). At first I was happy and had expectation because the introduction on their website attracted me and the congress report us a cheaper price than usual. When I arrived, maybe I was spoiled by the truely 5 star hotels in Captown(the same price as the Royal), I felt very disappointed. The hotel lobby and elevator, room were very old, out-dated. The light and furnitures had some brokened. I call to communicate with the manager. He responded quickly and compensated with changing a bigger room for me - I think some of the best rooms in their hotel. It was a corner suite, with large living room and a standard bedroom with bathroom, a very big shoecase. The housekeeping and facility in bathroom were not good. But the resturant on the top floor was very good, with good views and traditional SA foods. In conclusion, I regret that I didn't choose Hilton (modern and very near to ICC) although they gave me room upgrade.

  • Stayed: September 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
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9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Auckland, New Zealand
331
Reviewed 11 October 2005

I was not impressed by The Royal Hotel in Durban. I think the over-expectation and sales pitch gave me an over estimated impression of the hotel. We were put on an executive floor and rooms were large in size but the bathrooms had open sockets and needed an upgrade to this century. To market a grand old lady such as The Royal as a 5* property (which the grade it was given itself) it would need a lot more work. The location is not ideal either and in Durban you must be careful where you stay. The only thing going for it was its extremely good service.

  • Stayed: May 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2016
Google Translation

Stayed: December 2015
Thank Fleur_479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2015
Google Translation

Room Tip: ne pas séjourner dans cet hôtel
See more room tips
  • Stayed: November 2015, travelled solo
    • Value
    • Location
    • Service
Thank CHRISF75016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2015
Google Translation

Stayed: September 2015, travelled on business
Thank christa747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this reviewResponded 2 December 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hotel

Address: 267 Anton Lembede Street, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Durban
Price Range: £40 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Royal Hotel Durban

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