We booked at the Royal Hotel for the weekend of 26/27 November 2010 as it was my husbands birthday, I wanted everything to be perfect, the room was lovely, dinner at the royal grill on Friday night was perfect, the food, the service etc. The service for breakfast at the Carvery on Saturday morning was deplorable, we sat there for over 30 minutes and were not offered a cup of coffee or tea. We ordered 2 sunny side up eggs and 2 well done eggs and 4 mutton sausages as we are Hindus and do not eat pork or beef, all the eggs came well done and the sausages were brought about 30 minutes after the eggs...BURNT. We did not eat that as we were not hungry anymore and were quiet annoyed, I then ordered a cup of tea with the waitress, the saucer was hot but the tea was warm. We were very irritated as this was not what we expected, we stayed at many 4 star hotels overseas (Thailand, Hong Kong, Seychelles, India ands Dubai) yet the service at a 5 star in our own country was so disappointing.
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- Also Known As:
- Royal Hotel Durban