I am currently staying at the Lapa Lighthouse in uMhlanga, Kwa-Zulu Natal and I regret the day I contacted this place to enquire about availability.
To start with, the owner Liande could hardly give me any details on the room and what I could expect when I arrive except that our room was on the third floor up two flights of stairs. When I told her that I am 6 months pregnant and the stairs might be difficult, her response was "its good exercise"
The room is tiny, the bed is a double (a six year old might be comfortable on this bed) some of the lights don't work and the best we get offered is 1 roll of single ply cheap toilet paper. When I asked for more toilet paper, I was told that it is self catering and not included in the R1400 rate per night.
With regards to self catering…I have a bar fridge, microwave, kettle and toaster. A few plates and cutlery finish the list of my supplies.
The staff have also been told to turn off the air-conditioner when they service the room. I am sure that my R1400 at least covers the cost to run the aircon for the day. There is nothing worse then climbing two flights of old wooden stairs to get good exercise and be welcomed by a scorching hot room in the middle of summer.
Servicing the room - there is an "I love Hooters" sticker half stuck on the wall that has been there since we arrived.
Perhaps a dip in the pool would cool us off except that the pool is filthy, the kreepy crawly is off right now and there is algae covering the bottom of the pool.
This morning, one of the other lucky guests struggled for a while to get out of their parking due to a huge lack of parking on the property. They too expressed their huge disappointment in the place and made mention that their sheets are filthy and they can't wait to leave.
We started our holiday at the Urban Park Hotel and unfortunately they didn't have availability for us over New Years so we had to find another place to stay for the second week. The Urban Park is brilliant compared to this place. The rate is R1000 per night for a 1 bedroom unit with a king bed, stove, oven, microwave, medium size fridge, washing machine, clean towels, serviced daily, endless supply of toilet paper, soaps, and friendly service.
I really feel like I have been ripped off and taken for a ride by the very rude and unhelpful owners. I will never recommend this place to anyone and would rather cut my holiday short than spend another minute in this place. I struggle to see how this was awarded with 4 stars by the tourism grading and will be contacting them next to reassess their grading of this establishment.
- Official Description (provided by the hotel):
- We are proud to announce that Lapa Lighthouse is a 4 star B&B or self catering (mini Kitchenette)establishment. Close to Umhlanga Village and Gateway Shopping Centre within walking distance. We now have a Beautician that does massages by appointment. ... more less
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