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Suncoast Towers
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Reviews (509)
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All reviewsjeeracasino complexdirect accesssea viewstandard roomdurban beachfrontthe general managerpool areamoses mabida stadiumtsogo sunreception staffa great stayexcellent servicesouth africaseacoastspawarren
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437 - 442 of 509 reviews
Reviewed 3 March 2013

Top notch place. Service, food, vey thing was wonderful. I really liked the beach. Breakfast was awesome as well. Only real issue I had was the taxi service they called for us. The service was never certified. Otherwise I will definitely come back.

  • Stayed: February 2013, travelled on business
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Thank Daren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded 24 March 2013

Dear Guest

Thank you for taking the time to write a review.
I am delighted you enjoyed our facilities, food and good service offered by our team members.
Your issue regarding the taxi services has been discussed and rest assured that the problem has been rectified.
Thank you again, we look forward to welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2013

Stayed for business for a couple days and overall all very good, with comfortable clean & modern rooms, good service and location. Possibly slightly over-priced, and the breakfast grill service could be better & quicker, but otherwise all very good and acceptable. We also held a function in their suite, and the overall servcie was very good, and all staff were helpful. The only real gripe is the rigmorale involved in obtaining free wi-fi access, as they want to charge R 90 for 2 hours - what is it with these hotls wnating to charge for a sevrice which should be free & essential?!!

Room Tip: Sign up to the guest program to get at least 2 hrs free per day re wi-fi access!
  • Stayed: February 2013, travelled on business
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Thank Ibbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded 12 April 2013

Dear Guest

Thank you for taking the time to post a review.

Your comments on the breakfast grill servicve and wi-fi access have been noted and we are working on improving the mentioned matters.

We take great pride in offering the very best possible service, I am delighted you found the staff and service good.

We look forward to welcoming you back in the near future.

Kind Regards,

Kaliq Essop

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

Spent 5 nights here. Yes the room was a little small but I was on my own on business , the bed was certainly large enough. The sea view was great and the room was properly seviced each day. One thing that the room did have was a small fridge which came in very handy.
Due to early starts , I had breakfast delivered to my room at 5.30 am each morning , the food may have not been piping hot but it was of good quality and they were always on time.Staff were cheerful and overall services good. I look forward to staying here again sometime..

Room Tip: Ask for a sea facing room , its just great looking out on to the sunrise each morning.
  • Stayed: December 2012, travelled on business
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1  Thank RENSHAWWELSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded 24 March 2013

Dear Guest

Thank you for taking the time to write a review.
We are most delighted that you found the staff friendly and helpful and the service good. We are also delighted to know that you enjoyed the quality of the food and I would like to assure you that we have taken corrective measures to ensure that the food Is served at a better temperature.
Thank you again, we look forward welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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Reviewed 20 January 2013

Suncoast Hotel and Towers is an excellent facility whether travelling on business or pleasure.
The staff are always welcoming and incredibly friendly and nothing is too much trouble. For business travellers it is ideal with ample opportunity for work and relaxation.
It is ideally located, it has a great outdoor area, is close to the beach and 20 minutes from the airport.
I have never had a bad experience and highly recommend the hotel.

  • Stayed: January 2013, travelled on business
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Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded 24 March 2013

Dear Valued Guest

Thank you for taking the time to write a review. We are delighted that you always enjoy your stay with us and agree with you - our team members (staff) are very special!
Staff are the biggest asset and we value your comments about them being welcoming, friendly and helpful.
We are looking forward welcoming you back to your home away from home.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

Having stayed at the suites in the towers on a previous occasion, I was extremely let down by the quality of the rooms in the hotel section. Apparently, the room size is a mere 18sqm which even by South African 3 star standards is small. The layout is just messy and highly impractical as it conforms to an open plan design with absolutely no separation between bedroom and bathroom. While I am aware that such a style has become a new trend around the world, the rooms at the Suncoast Hotel are just an example of this gone wrong - and don't get me wrong, I am not a conservative to object to any such trend. It literally feels as if you are sleeping in the bathroom. It is such a pity though that the rooms are such a turn off because the rest of the hotel is just impeccable. The lobby, pool area, spa as well as the hotels location and proximity to one of the best beaches in Durban are all winning points.

Service was sort of hit and miss. Some of the front desk staff seriously do not know the first thing about politeness or customer service. The housekeeping staff took forever to service the room. Had turn down once and never again. In room dining on the other had was flawless. Quick and efficient with lovely offerings.

I will return but only for a stay in a suite at the Towers. That's also price dependent because it can be very costly at times.

Room Tip: Choose a suite. They are spacious and beautiful
  • Stayed: January 2013, travelled with family
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1  Thank thehotelhopper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded 24 March 2013

Dear Guest

Thank you so much for taking the time to post a review and for providing me with some feedback following your stay at Suncoast Sunsquare. We are very sorry that you find the Sunsquare rooms too small. It is a big adjustment once you have stayed in our spacious Towers rooms.
Please give us a call when you visit he hotel again and we will try our best to assist you with the best available rate for a Towers room / suite.
We have noted your comments on the service issues and the attitude of the Front Desk staff and corrective measures in the form of training and coaching have been taken. I trust that you will experience the difference on your return to the property.
Once again thank your for your feedback and we are looking forward welcoming you back.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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