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“Weekend out”
Review of Suncoast Towers

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Suncoast Towers
Ranked #7 of 43 Hotels in Durban
Certificate of Excellence
Bloemfontein, South Africa
2 reviews
“Weekend out”
Reviewed 24 March 2014

Had a very wonderfull stay and the warm welcome I received at a the reception was very warm. My wife was also very impressed. The spar was gooood. The location is in a good area next to all amenities, less than 2 minutes walk to the beach, casino, restaurants and safely so as there are security guards on the walk paths

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Molete Lazarus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 14 May 2014
Dear Guest

Thank you for the positive feedback on your stay with us!

We certainly are situated in a close proximity of a wide range of entertainment and dining options, not even mentioning the fact that we are situated right on the beach.

I am also delighted that you found the staff and the service good.

Regards,

Adrian Penny
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459 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Pietermaritzburg, South Africa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2014

My husband and I disembarked the MSC Opera on Sunday morning. We decided to make a booking at Suncoast Towers for September 2014. Once we walked through the hotel, we were greeted with smiles and a very pleasant atmosphere. We asked if we could take a tour of the hotel and was accompanied by thee most fantastic gentleman who gave us ALL the details we needed. He told us everything that we needed to know and the services offered. We are so looking forward to our stay at Suncoast Towers. The hotel is exceptionally neat and extremely beautiful with a fabulous compliment of staff who go the extra mile. Well done Suncoast Towers. You guys rock!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashikanundkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 14 May 2014
Dear Guest

Thank you for taking the time to post a review!

Staff are our biggest asset and we value your comments about them being so friendly and helpful.

I do hope that it will not be too long before I will have the pleasure of being able to welcome you back to Suncoast Hotels for another memorable visit.

Warmest Regards,

Adrian Penny.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

Suncoast Towers - Thank you to Adrian Penny, Palvi, Vuyiswa and the rest of the team for making myself and my band feel so welcome and accommodating all our requirements.

The rooms are very comfortable with a great layout. We travel a lot and this is A class, especially the executive suite. The staff were all friendly and service was great. Breakfast was also tasty!

The Casino meet and greet was great fun and an awesome break from our tour, thanks for that.

We are looking forward to our next visit.

Stayed March 2014, travelled on business
Helpful?
Thank JackPar0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 14 May 2014
Dear Jack Parow

Thank you for the great feedback!

When you are on tour it is important that you feel at home and comfortable. I am delighted that we could make you and the band feel that way!

I will share your comments regarding the friendly and good service with the team and I will also inform the chef that you made special mention of our breakfast delivery.

We hope to welcome you back soon!

Warm Regards,

Adrian Penny.
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Johannesburg, South Africa
1 review
Reviewed 5 March 2014

I found the front desk staff pleasant, helpful and accommodating and the hotel reception, bar and restaurant areas modern and upbeat. I was however quite disappointed with the small
"all in one" room which did not have a separate bathroom.

The Airconditioner had to be repaired by the maintenance team as it wasn't working and the TV, although adequate was small and looked rather like a computer monitor.

My colleague and I managed to slip through the gate leading from the hotel grounds to the promenade without waking the sleeping guard at around 07h30 on Saturday morning.

Lastly when checking out, we were not too impressed to learn of a mandetory "tourist tax" of R16, especially as we were NOT tourists.

Room Tip: Ask for a sea facing room. Don't get a room near the entrance to the Casino due to the foot traf...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 25 August 2014
Dear Guest

Thank you for taking the time to post a review.

We appreciate the positive feedback on the staff being pleasant and helpfull.

The open plan layout of our Sunsquare rooms are not suitable for everyone's taste. The property is devided into two sections. Firstly the Sunsquare section which you are familiar with and secondly the Towers section which consist of more luxurious room types. May I please ask you to visit our website to explore more regarding the room types we have on offer.

Your feedback regarding the security guard has been addressed with the team and corrective measures taken.

We hope to see you back to the Suncoast Hotels in the not too distant future.

Kind Regards,

Adrian Penny
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Johannesburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

I dont believe the hotel were totally full and the receiption did not offer or explain that no Sea view rooms were available!
The room facing the back were load during the night and very small, but the overall condition / oulay of the room were very satifactory.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
2 Thank Stephan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 3 March 2014
Dear Guest

Thank you for the feedback and the review.

So sorry to hear that the location of the room and the noise factor caused inconvenience to you.

On your next visit, may I kindly ask that you make contact with me as I would personally like to assist you to make sure that we can offer you a room that is conducive to your needs.

We are looking forward welcoming you back.

Regards,

Adrian Penny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 19 February 2014

It was one of the best holidays I've had.The food at Breakfast was tasty and the staff at breakfast were hands on,it was the best service I have experienced. Although I would not have dinner at their restaurant again but plenty of restaurants nearby to choose from.Location is excellent.Everything was nearby,restaurants,casino,movies,beach etc. The standard rooms are small but the rooms at the Towers was spacious and comfy with excellent sea views. Overall great service and great holiday.

Room Tip: All Suncoast Tower suites are spacious with excellent views of the beach.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 3 March 2014
Dear Guest

We appreciate the time you took to post a review with this great feedback.

I am delighted to hear that you thoroughly enjoyed yourselves, in particular the exceptional service of the team members, the big breakfast spread and the quality of the breakfast.

I look forward to being able to welcome you back to enjoy another memorable stay with us.

Kind Regards,

Adrian Penny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Europe
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2014

We travelled to Durban on business and stayed in this hotel for more than a week. We had a big room with a breathtaking ocean view and from our arrival till departure the whole experience was wonderful.
The hotel location is absolutely perfect, just in the center of the city life and in front of the Golden Mile beaches, well isolated from the traffic noise. The swimming pool area is cozy and well maintained. The food is very delicious, of highest quality and variety – very nice breakfast buffet that is able to meet the most capricious tastes. The hotel staff are friendly and extremely helpful. This hotel is really the best place to stay in Durban whether you travel on business or on holiday!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Aksana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 3 March 2014
Dear Guest

Thank you for taking the time to post a review.

We appreciate the positive feedback and good comments and we are glad to know that you enjoyed all the aspects of your stay.

We look forward welcoming you back and hope that we can ceate more beautiful memories for you.

Warm Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suncoast Towers

Property: Suncoast Towers
Address: 20 Battery Beach Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#4 Business Hotel in Durban
#5 Luxury Hotel in Durban
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 
Reservation Options:
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Also Known As:
Suncoast Hotel Durban

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