We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing Wedding Anniversary celebration at Suncoast Towers”
Review of Suncoast Towers

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Suncoast Towers
Ranked #6 of 43 Hotels in Durban
Certificate of Excellence
Level 4 Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing Wedding Anniversary celebration at Suncoast Towers”
Reviewed 10 July 2014 via mobile

We spent the weekend as a couple celebrating our 3rd Wedding Anniversary and it was the perfect romantic getaway. The rooms are ultra modern and we had a gorgeous sea-facing room. The easy walking access to the Suncoast Casino complex is great, we partied the night away at Cafe vacca matta, we were also able to visit the beach at our own leisure, watch movies at the nu-metro cinema as well as indulge in yummy food at the various restaurants. We also had an amazing couple massage at the spa.
Certainly a wonderful stay, looking forward to the next weekend away here.

Stayed July 2014, travelled as a couple
Helpful?
Thank Ashina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 13 August 2014
Dear Guests

Thank you for taking the time to post a review and for the positive feedback.

We are delighted to hear that you enjoyed so many of the facilities that we have on offer at the hotel and the casino complex.

I look forward to being able to welcome you back to enjoy another memorable stay with us.

Kind Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

453 reviews from our community

Traveller rating
    211
    138
    58
    25
    21
See reviews for
90
149
28
157
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2014 via mobile

The hotel is clean and tidy. It is slightly dated but I believe there are plans for an upgrade.
Initially we were disappointed in the configuration of our room, which we addressed with the management who were very accommodating. The following morning we were moved to a far better room which suited us.
Adjacent to the Casino and various eating locations it is very well positioned.
Summary - A hotel in a great location with outstanding staff, which needs, in my opinion, an upgrade or a price review.

Stayed July 2014, travelled as a couple
Helpful?
Thank 0300carr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 13 August 2014
Dear Guest

Thank you for taking the time to post a review.

I am glad that we could assist you with a room that was more suitable to your requirements. We have two segmentations on the property, which consist of the standard room Sunsquare Suncoast and then the other segmentation which is the deluxe rooms and makes part of the Suncoast Towers.

The good feedback regarding the outstanding staff is much appreciated.

Hope to welcome you back soon!

Warm Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 July 2014

Spent 3 nights at the Sunsquare in Durban. The room was too small. Bed & toilet separated by a glass cubicle. You can hear everything another person does in the "little" room. And you can't even listen to the TV while the other person is showering because of the water sound. The only reason I stayed longer than 1 night was because Durban accommodation was because of the Comrades Marathon. The smell of tobacco in the room was disgusting although we had asked for a non-smoking room. The attitude of cleaning staff was also very bad.

Room Tip: Rather choose the suites which are more spacious and clean, although pricier
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoluM2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 25 August 2014
Dear Guest

Thank you for the post and the feedback.

Your comments regarding the housekeeping standards and the attitude of the team members have been noted and shared with the team. Corrective measures have been taken.

The suites are surely a different room type we have on offer and I will gladly assist you on your next visit to make sure that we provide you with a room that is suitable to your requirements.

Thank you again, we look forward welcoming you in the near future.

Kind Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 June 2014

Best hotel yet with exceptional service. Staff were very welcoming and the room and view itself was amazing.Breakfast was also good with variety.Cant wait to be back. I have stayed in a few hotels in Durban since April and honestly never had better service from the staff like i had at Suncoast Towers. Well done and thank you :)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nikkie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 13 August 2014
Dear Guests

Thank you for taking the time to post a review.

I am delighted to hear that you thoroughly enjoyed yourselves, in particular the exceptional service of the staff and the variety on the breakfast buffet.

I look forward to welcoming you back soon for other memorable moments at Suncoast Hotels.

Kind Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 27 June 2014

Disgusted with the staff attitude and absence of any senior management in the hotel when required. Every request to see a senior manager was met with a "busy", "not here" or "unavailable". Perhaps the staff could be taught to exercise judgement and logic instead of having a "by the book" mentality.

  • Stayed June 2014, travelled with friends
    • Value
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Aakil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, Manager at Suncoast Towers, responded to this review, 30 June 2014
Dear Aakil M,
Thank you for your review.

However, we are sorry that you did not get an opportunity to stay with us at Suncoast.

You have been contacted directly by management to resolve your concerns.

I trust you have received the feedback you needed.

Kind Regards,
Management Team.

NB: When booking on-line with a credit card, the card must be present on check in, or you may be liable to provide another method of payment. Terms and conditions on our on-line booking systems clearly state this. When booking on-line be sure to read before accepting terms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 6 Contributor
180 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 21 June 2014

We stayed at this hotel for a week and thoroughly enjoyed our stay. Our room was expansive with a lovely view to the south, down the beach. We found the reception staff to always be cheery and helpful. The amentities were top grade. The pool area is well tended and a lovely spot to relax - service at the pool was immediate should you want to order drinks or food. We ate at the Indian Restaurant and the meal was very enjoyable. The hotel is quite isolated but taxis are numerous and cheap. Having the beach immediately out the front to enjoy a morning run was an absolute bonus. Breakfast was excellent in the sunny restaurant area (same as night time Indian) although the monkeys reek a bit of havoc if you eat outdoors! Great stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexGil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 13 August 2014
Dear Guest

Thank you for providing us with some feedback following your stay at Suncoast Hotels.

I am absolutely delighted to hear that you enjoyed your stay with us and that you are looking forward to your next visit.

We hope to see you back at Suncoast Hotels in the near future.

Kind Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centurion, South Africa
2 reviews
Reviewed 17 June 2014

Please include in your training too housekeeping, to check all electricity equipment. Make sure that the manual to operate the phone (including important numbers)and the TV are also still in the room, and what does the hotel offer and times of breakfast, lunch and dinner. Thank you for the the communication letters we received in our room due to difficulties to the switch board. My sincere gratitude, it was a pleasure staying with you!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Joey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, General Manager at Suncoast Towers, responded to this review, 15 August 2014
Dear Guest

Thank you for taking the time to provide us with feedback. Your comments have been noted and action taken.

We sincerely apologies for the any inconvenience caused.

We look forward welcoming you back to Suncoast Hotels.

Kind Regards,

Adrian Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Durban hotels
1.2 mi away
Hilton Durban
Hilton Durban
#3 of 43 in Durban
1,415 reviews
0.7 mi away
Southern Sun Elangeni & Maharani
1.2 mi away
Protea Hotel by Marriott Durban Edward
Show Prices
Show Prices
Show Prices
0.2 mi away
Blue Waters Hotel
Blue Waters Hotel
#15 of 43 in Durban
598 reviews
0.3 mi away
Belaire Suites
Belaire Suites
#8 of 43 in Durban
434 reviews
1.3 mi away
African Pride Audacia Manor Boutique Hotel
Show Prices
Show Prices
Show Prices

Been to Suncoast Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Suncoast Towers

Property: Suncoast Towers
Address: 20 Battery Beach Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#4 Business Hotel in Durban
#4 Luxury Hotel in Durban
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, 5viajes2012 S.L. and HotelQuickly so you can book your Suncoast Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Suncoast Hotel Durban

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing