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“Just another Zululand hotel banking on area”

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Anew Hotel Hluhluwe & Safaris
Ranked #3 of 7 Hotels in Hluhluwe
Hillcrest, South Africa
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Just another Zululand hotel banking on area”
Reviewed 25 February 2013

Its always disappointing when an establishment relies on its popularity due to nearby attractions, and cannot stand on its own. This has been my experience with most establishments in and around the Hluhluwe over the years. In short the Protea does nothing wrong, but also does not excel in any one area. For all intents and purposes, average, with a high price for average. The rooms with a bit threadbare, and you can see the effect of time, both on the room as well as the Hotel in general. The supper carvery as well as the breakfast were mostly average, bar an exceptional mutton curry, which showed signs of a Durban chef somewhere in the mix. The drinks were a bit overpriced, but again, with establishments in this area little sympathy is given to the South African rand.
In short if you want to go to the reserve, and you cant overnight in the park, then accept the fact you will pay over the top to sleep, be fed and watered. It serves its purpose from this point of view.

Room Tip: The closer to reception the better, can be quite a long walk otherwise.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrisjoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 4 March 2013
Dear "Chrisjoo",

Thank you for sharing your experiences on TripAdvisor!

As you can imagine, we are disappointed to hear that he have been unable to exceed your expectations during you stay with us when visiting the Hluhluwe - Umfolozi area. I can assure you that it is not our TEAM's intention nor our goal to merely offer a bed, food and shelter. Or just to be "another Zululand hotel".

As noted by your kind self, our hotel and safari operation has been open for business for many years and some of the facilities do show off that proud history. However, I am glad to announce that we are currently in the process of upgrading our rooms which will rejuvenate the look and feel of our accommodation facilities and hopefully address your concerns raised. Just a somewhat fresher look in a historical environment.

It would be wonderful to welcome you back in a few months from now and convince you of the hospitality offered by the TEAM at the Protea Hotel Hluhluwe.

Yours sincerely,

Tom Vorster - General manager
Protea Hotel Hluhluwe
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
Durban, South Africa
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 February 2013

we had a good stay at the hotel. it is bit on the older side in terms of decor , but our room and bath was very clean . everything thing worked well. the staff are very friendly and helpful . breakfast and supper (buffet) was good , with a good selection. there are pleanty of shops and some take aways out of the resort should you need anything or feel they are pricey. Our 4 yr old enjoyed the play area and the pool , as well and the peacocks on the premises. suggestions/ areas to improve , since there is not much entertainment activities in the area , i suggest hotel management should consider putting in more games for teenagers . things like maybe pool tables , darts, table tennis , etc.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank sachin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 20 February 2013
Dear "sachin s",

Your kind and honest feedback is much appreciated. Thank you for sharing this with your fellow tripadvisor community members.

We will most definitely discuss your comments around further enhancing the entertainment options at the hotel as suggested by your kindself. Thank you for assisting us in our thinking to further improve our services and facilities.

Warm regards,

Tom Vorster - General Manager
Protea Hotel Hluhluwe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 4 Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 11 February 2013 via mobile

Hotel is located right near game reserve, and since i cant compare with other properties i the area, i can base off what i assume. Hotel has great public areas. Nice lobby with free, easy to connect wifi. There's also a computer to connect to if you don't have a mobile device. Nice pool area although to pool wasn't very clean looking. Nice pool bar with very reasonable prices and generous wine pours ( for about 25 rand) Included breakfast buffet was excellent with a great variety for all kinds of,tastes. Had dinner buffet one night too, was equally delicious. Second night, as many mentioned, there aren't many options, although the hotel has a decent, reasonable a la carte menu and close grocery store where we got cheese and crackers and discreetly brought into common space (at least patronize bar with this option,i don't think they mind if this is the case) . Downfalls. Rooms are horribly outdated. Despite that its a game resort (so hot, sticky, open hallways with bugs and frogs) the rooms feel dirty. Clean, comfy beds with old school, printed (read:hiding dirt) comforters. Tube TVs. Hard key safes. Bathroom just feels dirty because mold and tile colors, and there were weird growths on the sink. No wifi, free or otherwise:-(:-(:-( Ac was great and served its purpose for sleeping, but totally needed an update.
Other than that, staff is friendly, especially managers. Are accommodating and helpful. Have adaptors available as well as will change money. If they did a total room reno, I'd be back with bells on:-)

Stayed February 2013, travelled with friends
Helpful?
Thank chisistas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 14 February 2013
Dear "chisistas",

Greetings from South Africa. Thank you for the candid feedback on your stay with us. Glad to hear you enjoyed our food offering, both for breakfast as well as dinner. But even more appreciated are your comments on the service received by all of our TEAM members at the hotel. I can ensure you that this will be shared with all.

I am also happy to inform you that we are in extensive discussions with the owners of the hotel and are finalising a refurbishment plan for all of our rooms at the hotel, which should address all of the facility shortcomings noted by your kind self.

So, do make sure you come back to South Africa soon to check out the progress made at our beautiful hotel!

Yours sincerely,


Tom Vorster - General Manager
Protea Hotel Hluhluwe
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Chesterfield
Level 6 Contributor
211 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 2 February 2013

Public areas of this hotel were inviting and spacious. Whatever renovation money has been spent here was concentrated in the public areas and the grounds.. The buffet dinner was very good. A nice selection of salads, breads, warm vegetables, stews, and hot meats were tasty and not steam tabled overdone. Skip the desserts, which looked better than they tasted. Breakfast buffet was also excellent with an assortment of fruits, yogurts, breads, cereals, and juices. Hot breakfast items also offered an extensive selection, including cooked to order eggs and omelets. The hotel rooms themselves were not as nice as the lobby and lounge areas. The bathrooms were moldy and we had evidence of some wood or grout eating organism. Black piles appeared in one area that were removed by the daily cleaning but built up as the day went on, Beds were comfortable, sheets were clean, and towels were also clean and fluffy. The staff were polite and pleasant. In spite of the bath areas, we would not hesitate to stay here again. I doubt we will be back to hluhluwe, but as our trip guide said, T I A,this is Africa. The pool area had tables, wine pours were generous, and a resident peacock family roam the grounds.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Darbymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 4 February 2013
Dear Darbymo,

Greetings from Hluhluwe, South Africa! On behalf of the entire TEAM, thank you for the honest feedback. Glad to hear you have enjoyed your enjoyed our food offering at the hotel, both in the evening as well as our breakfast service. I will share your kind comments with the kitchen and restaurant crew.

I am also happy to inform you that we are currently finalising a refurbishment plan for the hotel, which includes upgrades of both the guest bedrooms as well as bathrooms. So, do make sure you return to us one day, upon your next visit to Africa (and Hluhluwe)

Warm regards,

Tom Vorster - General Manager
Protea Hotel Hluhluwe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 January 2013

Not impressed by this hotel at all. The only communal ladies bathroom in the hotel smelt horrific, like the sanitary bins needed changing! My stomach turned each time i was forced to walk in. Each time a member of our conferencr group raised this they acted surprised. When asked for another option i was practically laughed at. The rooms are ok, however could do with a facelift. Food is average and service in the resrauant is bad. Also, when i asked for a cappucino was told that they dont have! Not sure how a hotel doesnt hv cappucinos. I dont think that was such a strange request. Wont stay here again, nor will i recommend it.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank touristmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 31 January 2013
Dear "touristmt",

On behalf of the Protea hotel Hluhluwe TEAM, I would like to offer my most sincere apologies for the various service lapses experienced during your most recent stay. We sincerely appreciate your candid feedback - as it’s only with true and constructive feedback that we can correct our errors and strive to improve.

Unfortunately, I was not at the hotel to discuss your disappointing experience and address it accordingly, but I can assure you that I will thoroughly investigate your below par service experience both in our restaurant as well as other areas of our operation such as the lack of housekeeping in the communal toilets. Our front line team members embody our hotel’s image and reputation - and clearly they have not been able to portray the hospitality standards we have been known for in their dealings with you.

I hope this will not detract from future visits upon your return to the Hluhluwe area.

Yours truly,

Tom Vorster - General Manager
Protea Hotel Hluhluwe
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Travellers are raving about these Hluhluwe hotels

Cape Town Central, South Africa
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 January 2013

Room was clean and comfortable. Water pressure in shower was not up to standard, sometimes water was off for a couple of minutes. (In peak season?? - not good!)

Evening buffet was excellent. Pool area very relaxing, children enjoyed it in the afternoon after the national park drives. Staff were not over friendly, but average.

If management work on customer service and water pressure to showers, I will come back!

Room Tip: You only sleep in the rooms! All double rooms are ok!
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRH80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 28 January 2013
Dear HRH80,

Thank you for your candid feedback on your stay at Protea Hotel Hluhluwe. Of course, we are delighted to hear that you had a comfortable stay with us and enjoyed the beautiful sights and sounds of the surrounding area. However, we are also a bit disappointed to hear that our TEAM was not able to exceed your expectations from a service point of view.

I can assure you that we take your comments very seriously and we will discuss this with all departments and incorporate this into our existing service training program at the hotel. Thank you for pointing this out to us! Apologies for the inconvenience caused by the drop of water pressure. Our maintenance team is working hard together with the municipality to minimize these occurrences and avoid this from happening in future.

We look forward to hosting you and your family again soon!

Yours sincerely,

Tom Vorster - General Manager
Protea Hotel Hluhluwe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 January 2013 via mobile

The Hotel has some good and not so good points. The rooms were clean and the staff friendly but that is about all that was good about our stay. The wifi did not work at all during our stay of 2 days. The water pressure and temp. Control was non existent in the showers... It was impossible to have a proper shower. At least the aircons worked !!! We didn't eat at the hotel so we cannot comment on the food or service in the restaurant section, but I have to add that part of the reason we did not eat there was due to the bad comments we read from the other reviews and because it is very expensive. The laundry service was good.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this review, 25 January 2013
Dear "Yike",

A short note to thank you for the candid feedback. Of course, we are disappointed to hear that we have not been able to exceed your expectations during your stay with us, although I will most definitely share and celebrate your comments around service friendliness with the entire TEAM.

We experienced several unfortunate power and water issues during your stay - which we regret - which negatively effected some of our equipment such as our WIFI connection & water pumps. Our apologies for the inconvenience caused.

We do hope you will come back to us soon and try out a boma dinner or braai evening at the pool, underneath the Hluhluwe night sky...

Warm regards,

Tom Voster - General Manager
Protea Hotel Hluhluwe
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Additional Information about Anew Hotel Hluhluwe & Safaris

Property: Anew Hotel Hluhluwe & Safaris
Address: 104 Main Road, Hluhluwe 3960, South Africa (Formerly Hluhluwe Hotel & Safaris)
Region: South Africa > KwaZulu-Natal > Zululand > Hluhluwe
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Hluhluwe
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Anew Hotel Hluhluwe & Safaris 5*
Number of rooms: 81
Official Description (provided by the hotel):
Anew Hotel Hluhluwe & Safaris - Luxury Set in the Heart of The Zulu Kingdom. Rich in natural ambience and with a distinctively African rhythm, Protea Hotel Hluhluwe & Safaris treats guests to luxurious accommodation, tantalising cuisine, and a world-class service with friendly staff who live the motto "hospitality is our game". The Protea Hotel Hluhluwe & Safaris encourages visitors to leave the modern world behind and to embark on a discovery ... The untamed beauty of Kwazulu Natal's Elephant coast and the neighbouring wildlife and marine reserves have created a vibrant eco-system of unrivalled diversity. Soak up the sun at the swimming pool terrace and feel the cultural richness in the evenings whilst sipping on a refreshing sundowner and watching the Zulu dance shows are held beneath the magnificent Umkanyakude (Fever) Tree. At Anew Hotel Hluhluwe & Safaris, you'll discover the wild nature of Africa, rejoice in the luxury and revel in the friendly warmth of one of Africa's most welcoming hotels!Let one of our Guides take you on Game drive adventure to Hluhluwe/Umfolozi park or one of the many interactions and activities The Elephant Coast has to offer . ... more   less 
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Also Known As:
Protea Hotel Hluhluwe And Safaris
Anew Hotel Hluhluwe & Safaris South Africa - Zululand

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