We stayed at the Zulu Nyala Safari Resort and we had a mixed bag in terms of the quality of the experience. While the tents are quite nice, the rest of the resort is a bit like a boarding school - including the food. The first night the food was just short of 'horrible' while the second night it improved somewhat and came close to being a good meal. (Breakfasts are good - good variety and choice but avoid anything fried if you don't like LOTS of oil.) If we had not bought the deal at a very discounted price we would have been very disappointed in terms of the value for money. Basically we paid a hugely discounted rate and the whole experience was worth only what we paid. While the staff were generally friendly, they became increasingly overwhelming during the two day stay and insisted on teaching everyone Zulu while serving them breakfast, and dinner. It was fun in the beginning but really got a bit much by the end of the stay. The service definitely slipped in direct proportion to the amount of Zulu they wanted to teach us. The dining room staff were definitely too 'in your face'. The fatal flaw in the whole weekend was the fact that the front of office staff and the Manager who was eventually called to sort out the problem, did not understand the deal that we had bought and were not willing to give us the discount due to us. After a lengthy argument and a phone call to 'headoffice' they grudgingly apologised and gave us the bonus discount that we were due. the game drive (although very clearly orchestrated so that you are guaranteed to see all the Big Three that they have on the reserve - Elephant (3), Rhino (3) and cheetah (2)) was a most pleasant experience the ranger was well prepared for the questions that we had to ask. All in all - there needs to be more attention to detail - like the person who shows you to your tent should not have to drive in your car to show you where you are staying .... there are vehicles available at the camp that the porter could use to take you and your bags to the tent. The chairs in the tents need a sponge cleaning, and the plastic orchids could be done away with. And the dining room staff need to back off a bit - its about your guests; it's not about you!
- Official Description (provided by the hotel):
- The Heritage Safari Lodge was originally built in the 1940’s as a hotel and was a landmark pit-stop for weary travelers between Maputo and Durban. Acquired in 1996, the gracious building was lovingly restored to its original colonial grandeur, enhanced with new accommodation, and tastefully themed to highlight Zululand’s unique cultural heritage.With buffet-style meals in our restaurant, the wide, welcoming veranda and our ‘human watering hole’ - the pub or thatched boma, warm and relaxing atmosphere is conducive to shared good times and conviviality. The sparkling pool is always inviting, and you’re sure to enjoy browsing our beautifully stocked curio shop for a few authentic African mementos. ... more less
- Reservation Options:
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- Also Known As:
- Zulu Nyala Heritage Safari Hotel Hluhluwe
- Zulu Nyala Heritage Safari Lodge Hluhluwe, South Africa - Zululand