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Redlands Hotel and Lodge
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Reviews (137)
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All reviewsoffice parkpeaceful hotelgreat roomlovely dinnerlamb shankroom was spaciousan affordable pricethank you very muchcurryexcellent serviceawesome staybusiness tripstay there againattention to detailwarm welcomeflakywifi
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116 - 121 of 137 reviews
Reviewed 30 November 2013

The room was absolutely nice with enough space. The enviroment of the hotel was very good, including pool etc. The offer for breakfast & dinner was excellent, also regarding qulaity and including a very special selectopn of whisky.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with this hotel
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Service was friendly and helpful.
The room was spacious and comfortable.
Perfectly located just out of reach of the busy and noisy city.
The hotel has all the expected facilities.
Loved the pool. No complaints.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

Redlands is a very comfortable hotel conveniently situated in Pietermaritzburg.
The staff are extremely friendly and helpful. The rooms are spacious , comfortable and clean . The area is secure and pleasant gardens surround the hotel.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Secure, peaceful, helpful staff, excellent food and a cozy bar with free Wi-Fi that actually works. No gym, but there is a pool, or you can go for a run up Howick Road to the park. What's not to like !?

  • Stayed: September 2013, travelled on business
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Review collected in partnership with this hotel
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

I dint like the political of the hotel. It is not possible to cancel a reservation. I was there and my trip changed and i couldnt be there in the last day. I tried to talk thr manager but i had to pay fulll price. Another thing i reserved 2 rooms and it was only one reserved. The second room didnt have any drinks in the fridge, nothing. When i arrive there the person does not speak too much english.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Gustavo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redlands_Hotel, General Manager at Redlands Hotel and Lodge, responded to this reviewResponded 10 October 2013

Thank you for posting your review on Trip Advisor. Our cancellation policy is clearly stated on all correspondence. When making and confirming a booking for a particular room/s, a contract is then entered into with that guest which precludes us from selling the room/s. We are as flexible as possible but when we are only informed at very short notice that a booking is being cut short (when the guest is checking out), we are entitled to enforce our cancellation policy. No mention was or has been made that this was emergency situation.

Regarding the booking, the request was made for a double bed and room with two single beds. Based on this, we allocated a two bedroom lodge. On arrival this was found to be not suitable and a second room was assigned. You arrived after 10pm and as such were greeted by our night auditor. I can understand when two people with English as a second language are trying to deal with confusion about a booking that this can lead to frustration and can empathize with this. Audrey did however organize the second room and even gave an upgraded to a premier suite whilst charging our standard room rates in an effort to help.

None of our rooms have stocked mini bars but these are available on request.

I would like to state categorically that at no time has there been any deception on our part and that we do reserve the right to enforce our cancellation policy.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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