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“Excellent stay”
Review of Imperial Hotel

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Imperial Hotel
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent stay”
Reviewed 30 August 2013

This is a gracious and historically unique hotel with very good service, friendly staff and elegant decor. The rooms are clean and a desk is provided but it is also pleasant to sit in the courtyard and work. The food at breakfast and dinner was varied, fresh and delicious. It is a particularly safe and comfortable venue in the centre of town for women travelling on their own. I would most certainly recommend it for a stay in Pietermaritzburg.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ML C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 3 September 2013
Dear "ML C",

Thank you for the kind and enthusiastic review of our beloved hotel. Your kind recommendations of our facilities and the service received by our TEAM members are much appreciated.

We look forward to welcoming you back again soon!

Yours sincerely,


Rodney Bull - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Swedish first
  • Any
English first
Pretoria, Gauteng, South Africa
Level 5 Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 August 2013

We chose this hotel for our New Year's day eve. Although it's in the city central but it's location is not good. When you see it from outside nothing will tell you that it's a genuine Protea Hotel. At first I thought am lost. But once you are inside and reading you will find that in fact the building is is over 50 years so the municipality decides on how it can be renovated while mantaining it's originality.

The reception staff was friendly and welcoming, the hotel is clean even the rooms are clean. Visitors must refrain the rooms on the street side because they are noisy due to cars passing by.

The thing that dissapointed me was the restaurant. When we went down for a breakfast there one attended to us. We went inside thinking that someone will come but no one pitched. We went around looking for food and saw that it was so lousy, not appetising at all. It was the first time seeing such a bad reception and bad restaurant in a hotel. We decided to leave, still there was no sign of employees.

This is a hotel I don't think that I will visit again unless am stranded in Pietermaritzburg.

Room Tip: Never allow to be booked on the street facing side. Eat your breakfast outside.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boo-ngane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 16 August 2013
Dear "Boo-ngane",

We appreciate your honest and constructive criticism. Our apologies for the disappointing restaurant experience, as clearly this did not make you feel welcome and appreciated as a valued guest. I will most certainly discuss this with our restaurant TEAM.

Glad to know that you appreciated our historical site, the hotel being an official monument in downtown Pietermaritzburg.

We do hope you will pay us another visit when back in Pietermaritzburg and allow us the opportunity to restore confidence in the service offered at our restaurant.

Your sincerely,


Rodney Bull - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 6 Contributor
158 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 12 July 2013

The hotel is clean. The rooms are of good proportions, but make sure that you ask for a room facing the insider courtyard, else you will not sleep due to the noise of traffic and people shouting outside on the streets. The food is okay, but not great.

Room Tip: Ask for a inside courtyard facing room which is away from the street and the noise of traffic.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GusBehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 15 July 2013
Dear "GusBehn",

Thank you for your taking the time to provide your fellow tripadvisor users with your feedback. We are happy to hear that you had a comfortable stay and felt our service and product offering was good value for money.

We sincerely regret to hear that you were not too impressed with the look and feel of the Pietermaritzburg CBD. We are in close contact with municipality representatives and will share your comments and concerns with them. Lastly, I will discuss your comments on our food offering with the kitchen team as clearly we would like to impress you next time when staying at our hotel.

Do make sure you pay us another visit soon when next in PMB!

Warm regards,

Rodney Bull - General Manager
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Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2013 via mobile

i checked in at Imperial hotel in Pietermaritzburg, the hotel is well looked after by excellent management and staff. you guys are on top of your game, keep it up and well done Mr Bull and your wonderful team.

Stayed July 2013, travelled on business
Helpful?
Thank zola m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 11 July 2013
Dear "zola m",

Excellent feedback! Thank you for sharing this with the TripAdvisor community and we are looking forward to seeing you back again soon.

Yours sincerely,

Rodney Bull - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2013 via mobile

Came here for a 2 day MTB race. They should never have bothered putting up walls on this hotel as the noise from the CBD carries through the room that you can hear every car and nightclub in town. I would not pay a $ for a room here if I were homeless and desperate. The bed is also crap, managed 2 hours sleep at best

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacRautenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 1 July 2013
Dear "JacRautenbach",

Thank you for providing us with your feedback on TripAdvisor. I am very concerned to hear of your disappointing stay with us, clearly caused by external noise from the surrounding area. I can assure you that this is not a common complain at our hotel and will therefore have to investigate where the noises during your stay originate from. The Imperial Hotel is a historical monument and differs in that sense from newly build hotels. Sound acoustics therefore vary from that in modern buildings but the hotel's sound proofing generally is more than sufficient to keep out excessive external noise.

We regret to hear that during your stay this has not been the case which resulted in a lack of peaceful sleep and discomfort. Please be so kind to provide me with more details on your experiences via gm@imperialhotel.co.za, so I can restore your confidence in our hotel.

Yours sincerely,

Rodney Bull - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pietermaritzburg hotels

Johannesburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2013

Our stay was excellent from check-in to check-out. We were greeted with smiles and our bags were taken inside for us and stored away as we arrived before check-in time. Housekeeping was hurried to get us rooms asap, which was within half an hour. When we arrived in the rooms the room was clean and very spacious. The bed was very comfortable. Except for room service being a bit slow and confusing the order our stay was perfect.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisBowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 6 June 2013
Dear "ChrisBowman",

We truly appreciate the feedback on your recent stay with us. Thank you so much for taking the time to provide your fellow TripAdvisor users with this insight into your experience.

Our sincere apologies for the slow service experienced when ordering room service and not getting your order right the first time. Clearly not an acceptable standard of service and will be discussed in detail with the TEAM members involved.

Do make sure you pay us another visit soon when traveling to the Pietermaritzburg area!

Warm regards,

Rodney Bull - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 May 2013

When I visit Pietermaritzburg, I find myself dining in the restaurant at the Protea Hotel The Imperial. The ambiance suits any occasion - whether it is for a couple, a family, a business meeting or a celebration. The restaurant is serene and this pleasantly tranquil. I have all my business meetings here.
The meals are excellently prepared and the kitchen staff make every effort to meet the requests of the patron. Stacey and Faith make up the best food that one can expect in a restaurant. Kim does an excellent PRO job. Mr Rodney Bull. the GM is accessible to the visitors and this willingness to ensure a satisfied customer is evident in his staff - too many to mention. May this excellent service continue. Please advertise yourselves more widely so that more visitors to Pietermaritzburg may enjoy the good service and excellent meals

Room Tip: Ample free parking = enter from the back entrance
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Easygoing282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 31 May 2013
Dear "Easygoing282",

Thank you so much for the excellent comments and your kind recommendations of our hotel and it's TEAM members. Do make sure you visit us - and our restaurant - again soon!

Warm regards,

Rodney Bull - General Manager
Protea Hotel Imperial
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 224 Jabu Ndlovu Street, Pietermaritzburg 3201, South Africa (Formerly Protea Hotel Imperial)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Bar / Lounge Beverage Selection Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 8 Hotels in Pietermaritzbu...
Price Range (Based on Average Rates): £
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Located in the heart of Pietermaritzburg, Imperial Hotel is filled with charm and classic elegance. The Prince Imperial of France, Napoléon Eugène Louis Jean Joseph Bonaparte, only son of the Emperor Napoleon III and the Empress Eugénie, graced this hotel with his presence in April 1879 and it was duly renamed in his honour. Built in 1878, it is an absolutely gem in the 'City of Choice'- Pietermaritzburg, which is also the capital of KwaZulu Natal. Within walking distance to the Provincial Parliament, Government head offices and the Natal Railway Museum, the hotel is ideal for both corporate and leisure travellers. The hotel is 103 km away from the Durban International Airport and 8 km from Pietermaritzburg Airport. Imperial Hotel, with its historical ambience and tranquil flare, offers 70 air-conditioned and en-suite bathrooms with a choice of a single or double-bedded room and family suites. For the convenience of our guests each room has in-room facilities that include a satellite TV, telephone and tea/coffee facilities. Secure parking is available on the premises at no additional fee. 8 state-of-the-art conference venues are available, seating up to 300 delegates, fully equipped with all the necessary equipment including broadband wireless internet access in the Courtyard and foyer areas. The Garden Room restaurant is open from 06h30 to 22h30 serving mouth-watering buffet breakfast, lunch and dinner. Relax with friends or meet the locals at the Woodhouse Bar which is open from 11h00 to 23h00. Pietermaritzburg is not only a historic area but there are numerous exhilarating events that take place in this area. The city gives start to the Duzi canoeing event, the Comrades Marathon, Midmar Mile Swimming competition and the Amashovashova Cycling Race. In winter, guests can witness snow in the midland areas such as Bulwer, Underberg and Drakensberg. For some Kasi (South African townships) flavour, guests can visit Madlula's Place. ... more   less 
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