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“Why...?” 1 of 5 bubbles
Review of Imperial Hotel

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Imperial Hotel
Johannesburg
Level Contributor
154 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Why...?”
1 of 5 bubbles Reviewed 2 May 2014

Checked in tired after a long day travelling. Lift Out of Order!!!
Dinner with a long Buffet que...only choice.
In the bar .TV on full volume ...but nobody there? Got my nightcap.
Went to sleep....impossible with a noisy built into wall airconditioner. Tried to log on to WiFi-only possible unless you sit in the reception.
I Did not function well during next day. Eisch!

Noticed extremley helpful and kind personell....but this does not help if fundamentals are out of line! You will not see me there again!

  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Karl_Berg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 reviews from our community

Traveller rating
    15
    22
    14
    5
    10
See reviews for
10
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30
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Great old world style hotel ideal for the business traveler. Nice rooms with great shower and balcony. Easy to find from the Oribi airport - about 10 min drive. The food is above average for this class of hotel. The bar could do with some upgrade to create a bit more atmosphere, but the staff make up for what it is lacking is looks.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PeterJK_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 8 April 2014 via mobile

Stayed here for 2 nights. Good ribeye steak. Great buffet breakfast. Good rooms. My first room 128 aircon were not working and they moved me to 122. Great service.

Not any smoking area. Have to stand in parking to smoke. No bench.

7/10

Stayed April 2014, travelled on business
Helpful?
1 Thank Koen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

We were staying in Pietermartizburg for the SA XCO/DHI Cup. We had difficulty to find a good place to stay over. I booked at two places and was not prepared to stay at at any one of them. We ended up at the Protea Hotel.
The hotel is right on a main street and it could get a bit noisy on that side. The room (118) was spacious enough, white linen and well decorated. The lighting was a bit of a problem. The bathroom is big with a big shower. There are sufficient plugs in the room which comes in handy when you have laptops, phones and tables to charge.
The buffet for dinner is a bit standard and not very imaginative. The waiters are however efficient and the assistance good. They were prepared to store of bicycles down stairs which made life much easier.

Room Tip: Stay away from the rooms on the main street side if you are a light sleeper.
See more room tips
  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HendrikDuToit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 17 March 2014
Dear "HendrikDuToit",

Although, it seems like you were not planning to stay at our hotel initially, we would like to thank you for your kind and honest review. Glad to hear we have been able to pleasantly surprise you and created a comfortable stay.

Do make sure you pay us another visit soon when back in Pietermaritzburg.

Warm regards,

Vanessa Hoover - General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durbanville, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

Before we entered the hotel, I was a bit concerned since it was a very old building, but was I surprised when we entered our room. The room were spacious and well decorated.
We stayed there the night after our Comrades run. When we arrived, the staff were very helpful and friendly. They even left each runner an energade drink and Jungle bar next to our beds ... so fitting and thoughtful!
One of the pipes leaked, but the staff acted promptly when we reported it.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 18 February 2014
Dear "Leela_cb",

Greetings from the TEAM at the Protea Hotel imperial!

Thank you for your kind words and recommendations. Its truly much appreciated. I can imagine that you were looking forward to a comfortable and relaxing stay after such a great but intense event such as the Comrades. So, we are very pleased to hear you have enjoyed your stay with us.

Do make sure you pay us another visit soon upon your return to beautiful Pietermaritzburg.

Warm regards,

Vanessa Hoover - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

After a terrible stay in the Transkei, my boyfriend and I stumbled upon the Protea Hotel Imperial while searching for a place to stay for the evening as we returned back home to Joburg.. As soon as we arrived we knew we had done well finding this hotel. The staff were super friendly and helpful, our room was huge & clean (something we had been missing after a really bad experience in the transkei) and the bed was incredibly comfy. We also had some of the breakfast buffet before we left and that was really good. We wish we had the time to stay longer, because our experience at the Protea Hotel was fantastic.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gdemeillon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 11 February 2014
Dear "gdemeillon",

Thank you for choosing to stay with us and for sharing your positive experiences with your fellow TripAdvisor users. Its much appreciated.

We are looking forward to welcoming you back again soon when returning to our beautiful province...

Warm regards,

Vanessa Hoover - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 1 December 2013

We had booked to take clients there for a function , on the 1 December. My clients went twice to,organize the function and were told not to,worry that everything was organized, well,it all depends on what you call organized. When we got there, there were no tables prepared at all, eventually after forty five minutes we managed to get the hotel,to lay some tables for,us, well only certain people,had cutlery and others not.We then did not have waiters , so we had to go the bar ourselves and get drinks for our clients ourselves, as there were no waiters at all.
And then of course there were no barman as well as there was no corkscrew to open the wine.

I tried to suggest to my clients that we leave , but they were reluctant due to the storm.

I then found some sort of manager , and he informed me that he was only informed of the function at 2:00pm today and it was not his problem. I then insisted that he stand and ensure we get service but he was not interested, I also asked him to call the general manager but he was not prepared to.

My clients then ate some food from the buffet , I was the waiter, I eventually got,the bill, but of course their credit card machine was not working, I then told them to sort it out and call me should they want to get paid.

Repeat do not go there, this is the worst restaurant if you can call it that in the Southern hemisphere.

Very sad when one compares to the Protea Melrose Arch, I'f I was the M.D of the Protea group I would fire all the management their and close that hotel down , train staff and try again.

A very embarrassing Xmas function for clients, well done Protea hotel for a disgusting night, and thank you.

  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alan312578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management2010, General Manager at Imperial Hotel, responded to this review, 5 December 2013
Dear "Alan312578",

As already mentioned during our telephonic conversations in the recent days, let me once more express my and my team’s most sincere regret regarding any inconvenience experienced while visiting our hotel for your recent function. Clearly, your experience was not of the expected standard and is not acceptable.

During our conversation, we came to the conclusion that the root cause of the situation created stemmed from the fact that your function booking had never officially been confirmed, hence was perceived as an enquiry only. I have discussed this situation with my team in detail and reiterated the importance of double checking and following up with all enquiries to ensure these embarrassing misunderstandings are avoided at all times.

The TEAM at the hotel was simply caught off guard and were not properly prepared to successfully host your function, so there are certainly lessons to be learnt which I have addressed with all TEAM members involved.

I thank you for your kind understanding and patience show over the phone in recent days and for allowing me to hopefully restore your confidence in our levels of hospitality offered at the hotel.

Your interest and concern are much appreciated.

Yours sincerely,

Rodney Bull - General Manager
Protea Hotel Imperial
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 224 Jabu Ndlovu Street, Pietermaritzburg 3201, South Africa (Formerly Protea Hotel Imperial)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Bar / Lounge Beverage Selection Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 8 Hotels in Pietermaritzbu...
Price Range (Based on Average Rates): £
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Located in the heart of Pietermaritzburg, Imperial Hotel is filled with charm and classic elegance. The Prince Imperial of France, Napoléon Eugène Louis Jean Joseph Bonaparte, only son of the Emperor Napoleon III and the Empress Eugénie, graced this hotel with his presence in April 1879 and it was duly renamed in his honour. Built in 1878, it is an absolutely gem in the 'City of Choice'- Pietermaritzburg, which is also the capital of KwaZulu Natal. Within walking distance to the Provincial Parliament, Government head offices and the Natal Railway Museum, the hotel is ideal for both corporate and leisure travellers. The hotel is 103 km away from the Durban International Airport and 8 km from Pietermaritzburg Airport. Imperial Hotel, with its historical ambience and tranquil flare, offers 70 air-conditioned and en-suite bathrooms with a choice of a single or double-bedded room and family suites. For the convenience of our guests each room has in-room facilities that include a satellite TV, telephone and tea/coffee facilities. Secure parking is available on the premises at no additional fee. 8 state-of-the-art conference venues are available, seating up to 300 delegates, fully equipped with all the necessary equipment including broadband wireless internet access in the Courtyard and foyer areas. The Garden Room restaurant is open from 06h30 to 22h30 serving mouth-watering buffet breakfast, lunch and dinner. Relax with friends or meet the locals at the Woodhouse Bar which is open from 11h00 to 23h00. Pietermaritzburg is not only a historic area but there are numerous exhilarating events that take place in this area. The city gives start to the Duzi canoeing event, the Comrades Marathon, Midmar Mile Swimming competition and the Amashovashova Cycling Race. In winter, guests can witness snow in the midland areas such as Bulwer, Underberg and Drakensberg. For some Kasi (South African townships) flavour, guests can visit Madlula's Place. ... more   less 
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