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“MORE LIKE BRONZE HORSE”

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Southern Sun Pietermaritzburg
Certificate of Excellence
Pretoria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“MORE LIKE BRONZE HORSE”
Reviewed 8 July 2014

I stayed for 5 nights .
Received poor service and bad food

Management made an attempt to rectify this ,However it was too little too late
Guests are restricted to eat at V & V restaurant and no longer at John Dorys
Hotel restaurant has a limited menu and few are unavailable due to lack of supplies .


  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Krishnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 14 August 2014
Dear Krishnie M,

Thank you for taking the time to review Southern Sun Pietermaritzburg. Our sincere apologies that Vigour and Verve was not able to deliver the required level of service to you during your stay with us. Please be assured that all necessary measures have been taken to ensure this does not happen again.

Your feedback is valuable to us. We hope to welcome you back to Southern Sun Pietermaritzburg in the not too distant future.

Warmest regards from the Southern Sun Pietermaritzburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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147 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pietermaritzburg, South Africa
1 review
Reviewed 7 July 2014

we received a warm welcome. the room was cosy, warm and the furniture is of highest quality. Teas and coffees nicely placed, but sugar needs to be added - 6 is not enough for the afternoon and morning tea. and the milk also is very limited. Linen is like you in heaven. shower and and bath tub with everything needed in bathroom, even two facecloth.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Sma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you for taking the time to write a review on our hotel. We are delighted that your stay with us was a pleasant and comfortable one. It was truly a pleasure having you with us and we look forward to welcoming you back to Southern Sun Pietermaritzburg in the not too distant future!

Warmest regards from the Southern Sun Pietermaritzburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2014

Perfect location to stay the night before the Comrades Marathon. Within walking distance to the registration and 2.8km from the start of the race. Rooms are very comfortable and beds are fantastic for a good nights sleep. In room dining was delish and so was John Dory's restaurant at the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FussyTraveller001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 17 June 2014
Dear Valued Guest,

Thank you for taking the time to write a review on Southern Sun Pietermaritzburg. We are delighted that you had a pleasant stay with us and found the hotel to be convenient.

It was a pleasure having you with us and we look forward to welcoming you back in the not too distant future!

Warmest regards from the Southern Sun Pietermaritzburg Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Natal
2 reviews
Reviewed 26 May 2014

Fantastic stay with great hospitality. We were treated like royalty.
Always helpful and cheerful staff to attend to all our needs.
The rooms were immaculate and the beds with bedding complete comfort.
Its where we go to recharge our MOJO




  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 11 June 2014
Dear Mike,

Thank you for taking the time to review Southern Sun Pietermaritzburg. We are delighted to hear that our staff took such good care of you! It was a pleasure having you with us and we look forward to welcoming you back in the not too distant future.

Warmest regards from the Southern Sun Pietermaritzburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban
1 review
Reviewed 6 May 2014

Ground floor parking lifts need to be clear of cleaning trolleys etc. first impression when walking in.
Breakfast staff needs more training. Accomodation and Hotel facilities are excellent. Room standards are excellent. Should consider offering guest full DSTV packages or should be an option when checking in at additional charge. For a world class hotel, I think the reception should be built up more professionally rather than having a few desks stringed together - doesn't give it a good first impressions. Hotel should also consider offering a porter service - seen the trolley's in the reception area, but no porter.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 8 May 2014
Dear S Sammy,

Thank you for taking the time to review Southern Sun Pietermaritzburg! We appreciate your feedback. Your comments have been noted and will be acctioned accordingly.

We look forward to welcoming you back to Southern Sun Pietermaritzburg!

Warmest regards from the Southern Sun Pietermaritzburg Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 24 April 2014

Excellent all round service. I was very impressed with the staff and service provided, especially when my dad was taken ill, all necessary care and support was provided and this really made our stay comfortable, well done to an outstanding staff and thank you for the hospitality.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank venesh d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 2 May 2014
Dear venesh d,

Thank you for taking the time to write a review on Southern Sun Pietermaritzburg. We are delighted that our staff took such good care of you during your stay with us!

It was a pleasure having you with us and we look forward to welcoming you back to Southern Sun Pietermaritzburg!

Warmest regards from the Southern Sun Pietermartizburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 4 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 March 2014

Spent one night at Southern Sun Pietermaritzburg (also known as Tsogo Sun). Hotel gives direct access to the Golden Horse Casino.

Accessibility: Hotel was very easy to find, even without directions (off N3 onto New England drive, approx. 2 km down the road). Couldn't contact hotel telephonically though as they seem to not be listed in any South African electronic directory. Tsogo Sun/Southern Sun central customer services also seem to not be in existence.

Pro's: Reception staff was very welcoming and friendly. I was booked into a "deluxe" room which is supposedly bigger than the "standard room" and has a king bed. I was allocated a paraplegic fitted room with a walk-in shower, no bath. Room and bathroom were clean. Crisp linen on the bed. I found the bed to be very comfortable. Room was fitted with a bar fridge, sufficient tea/coffee making supplies as well as sufficient complimentary toiletry supplies. You have your pick of a few restaurants on the hotel premises which cater to a variety of tastes as well as ATM machines. Complimentary Wi-Fi. Open parking (to share with casino visitors) or hotel "guest only" basement parking available.

Cons: The location of my room (315) meant that I was constantly disturbed by the beeping of the lift bell?? I am a light sleeper so this was a disturbance, however as it was just for one night I tolerated it. Breakfast was served at the Vigour and Verve restaurant and was a rather dismal buffet selection in looks and taste. I was also not impressed with the lamb shank dinner I had at this restaurant the previous evening.

General: All in all, I believe that I received good value for money for the rate that I paid for the room and would definitely be back at the Tsogo Sun PMB.

Room Tip: Stay away from corner rooms next to the lift due to the lift noises.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review, 2 May 2014
Dear Valued Guest,

Thank you for taking the time to write a review on Southern Sun Pietermaritzburg!

Your comments regarding your room and the restaurant has been noted and will be actioned accordingly. We appreciate your feedback. We are delighted that our front desk staff took such good care of you!

It was a pleasure having having you with us and we look forward to welcoming you back to Southern Sun Pietermaritzburg!

Warmest regards from the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Pietermaritzburg

Property: Southern Sun Pietermaritzburg
Address: 45 New England Road | Scottsville, Pietermaritzburg 3209, South Africa (Formerly Golden Horse Casino Hotel)
Phone Number:
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Pietermaritzbu...
Price Range (Based on Average Rates): £
Hotel Class:4 star — Southern Sun Pietermaritzburg 4*
Number of rooms: 96
Official Description (provided by the hotel):
Southern Sun Pietermaritzburg Boasting both a casino and a turf race course, Southern Sun Pietermaritzburg (previously known as the Golden Horse hotel) is the only hotel in Africa and one of a very few in the world that is a true punters' paradise. Situated in KwaZulu-Natal's capital city, Southern Sun Pietermaritzburg offers an exciting world of entertainment and gaming set against the rolling hills of the beautiful Natal Midlands. The hotel is only 45 minutes from Durban, home to some of South Africa's most spectacular beaches. A perfect destination for the leisure and business traveller, this upmarket hotel offers a world-class stay with unsurpassed hospitality. It has 96 spacious en-suite bedrooms all elegantly decorated to include plush furnishings, data lines for laptops, telephones, room safes and satellite TVs. With two versatile, state-of-the-art conference venues that can be modified into various configurations and cater for up to 500 delegates, Southern Sun Pietermaritzburg is also a distinguished conferences and special events hotel. And, with views over the race course, these facilities make a perfect setting for a classic wedding, social function, corporate banquet or a conference. ... more   less 
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Also Known As:
Golden Horse Hotel Pietermaritzburg

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