Power was out when i arrived- not the hotel's fault, and not uncommon anywhere in Africa. This was handled with some humour, including virtually breaking into one's own room with the porter- and then the power came on a few mins later - no issues at all with this so far.
An hour or so after this, still no wifi, still no TV. Phoned reception, told would all be up in 5 mins. Reckoned this meant a couple of hours, but that was ok. Asked for a "breakfast request" form as there was none in the room. Was assured would be delivered shortly.
Next morning -several calls, no wifi, no breakfast form ( found one under the bed, long story ), no TV working. No apology, no credits given for the room.
Just not good enough. Room was ok, hotel might be fine if with the power on and no problems, but they did not rise to the occassion on my visit. No shortage of other hotels in Umhlanga, i'll be elsewhere next month.
- Official Description (provided by the hotel):
- Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront, aha Royal Palm is an ideal location for both business and recreational travel. The aha Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more less
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