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“Many better options available”

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aha Royal Palm Hotel
Ranked #8 of 18 Hotels in Umhlanga Rocks
Cape Town
Level 3 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Many better options available”
Reviewed 27 July 2012

I stayed at the Royal Palms this last week for a work trip to Durban.

The rooms are clean however the hotel lacks in atmosphere and you get the feeling that it is a little rundown. The staff are slow and the breakfast options are not the best.

The only good thing about this place is that:
1) The rooms are large and you get a balcony.
2) The location is amazing as it is right opposite the Gate Way shopping center.

I would suggest for the same price staying at one of the other hotels right next door. HolidayIn Etc.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Dave N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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264 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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Durban
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2012

Beautiful big rooms, bathrooms and balconies. Very helping and efficient staff. Nice restaurant and perfect location.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PascaLDurban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 May 2012

Plus points first; large, clean, comfortable and well-appointed room with excellent internal sound-proofing. Handy having a microwave, fridge and small sink area. Good location if you want to be within safe walking distance of the Gateway retail/leisure complex. Free parking. Friendly staff. Very good restaurant.

However, don't expect a warm fuzzy feeling. Leave your room and the place is drab, dark and almost completely devoid of character. It doesn't help that the lifts and the two entrances to the hotel are located off public lobbies which are shared with the other tenants in the building and provide access to the shared car park. I stayed here for quite a while on business on my own and it was just depressing. I never got the feeling I was returning to a hotel; more like a suite located in a multi-tenure office building. All not helped by the view from the suite, which would be fine if you really, really like concrete and hard landscaping.

And another thing! If you're going to charge that much for Wi-Fi, make it a decent speed at least.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oolon_Colluphid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
durban
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2012

The hotel room was well decorated, the room was a great size especially if travelling with children. The room had a kitchenette with microwave.Located right next to gateway mall, so easy access to restaurants and shopping.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2quteDurban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandton, South Africa
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 December 2011

Room620. Perfect for 6 people. Room are fancy & comfortable. Bathrooms are absolutely luxurious, big & stunning. Room620 has a kitchen & lounge, with two balconies. Royal Palm situated opposite the Gateway Shopping Center, so that's cool, plus alot of food, shopping & entertainment provided. Breakfast was not wow, but made me full. Overall, a great family hotel in the heart of Umhlanga & a nice area in Durban, South Africa.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MuhamedOsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paarl, South Africa
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 November 2011

My wife and I stayed at the Royal Palm for 3 nights. We got upgraded upon arrival to a 1 bedroom suite as opposed to a studio. The room was brilliant - wonderful bathroom and very stylishly furnished with all the required amenities of a good 4 star hotel. The view from the room was not great - overlooking another block of apartments. The service from the restaurant was really not up to scratch - continuously getting orders wrong and very slow. Rooms and Front of House Staff were excellent.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Joe_Bester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo City
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2011

Stayed here for a weekend, was attending conference that was being held @ the same hotel. eco-friendly- energy saving light/electrical fittings, spacious rooms, all basic amenities, courteous staff, within a huge shopping complex. Delicious food!

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kidsdocimonti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about aha Royal Palm Hotel

Property: aha Royal Palm Hotel
Address: 08 Palm Boulevard | New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4320, South Africa (Formerly Three Cities Royal Palm)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): £
Hotel Class:4 star — aha Royal Palm Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront, aha Royal Palm is an ideal location for both business and recreational travel. The aha Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 
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