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“A good hotel with some strange quirks”

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Protea Hotel By Marriott Durban Umhlanga Ridge
Ranked #13 of 18 Hotels in Umhlanga Rocks
Somerset West, South Africa
Level Contributor
185 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“A good hotel with some strange quirks”
4 of 5 bubbles Reviewed 14 February 2013

I really enjoyed my stay in this hotel. There were however some inconsistencies with the product offered and the market it is aimed at. In the diningroom for instance, the prices are easily comparable with the good restaurants in the area, yet they serve a bottled tartare sauce and shop bought mayonnaise on their potato salad. The rooms are very nice but the walls of the self-catering suites are very thin (board partitions appear to be used) meaning the party two doors down which lasted till after midnight was a serious annoyance as I was working the next day. I was quite cross to see at 09h30 when I left the next day that the party people had a "do not disturb" sign on their door. The staff were all friendly and most helpful.

Room Tip: The gym is very nice so take along your togs.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntSomersetWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 15 February 2013
Dear AntPietermaritzburg

Thank you for visiting us and commenting on TripAdvisor about your enjoyable stay.

I would like to apologise for the disturbance you experienced due to the noise levels. Protea Hotels ensures that all rooms are sound proofed correctly and your concerns raised will be looked into further. Your feedback regarding this matter has been noted and I do appreciate it.

I am pleased that you found the value we offer in the restaurant on par with neighbouring eateries. Our tartare sauce is made in-house by the chef and bottled on the premises. I hope you enjoyed it!

The friendly and helpful interactions you had with the STAFF are something we aim to achieve with every GUEST experience. My congratulations will definitely go out to them on their efforts.

I hope you had a safe trip back home and thank you for choosing Protea Hotels again on your travels.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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296 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Durban, South Africa
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 February 2013

Really enjoyed our stay at the hotel. It was very convenient walking across the road to have a meal or go to the cinema due to the proximity of Gateway Umhlanga Mall. Rooms were functional and comfortable and serviced every day by friendly staff. I really can't fault the hotel other that the fact that you have to pay R55 per day parking to park in their basement. Lovely pool on the roof to cool off during those humid Durban days. Well worth it.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheLubbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 8 February 2013
Dear bglubbe

Those weekend breaks are sometimes just what one needs to relax and rejuvenate for the week ahead. It sounds like your stay did just that and the STAFF will be pleased to hear your comments.

Being neighbour to Gateway Theatre of Shopping is certainly a plus, and whether going for a dinner or the cinema like you did; there are a wide array retail shops and activities also on offer.

Our parking area is very big and requires maintenance and security, hence why we charge a daily rate for using the facility. I apologise if you were not made aware of this beforehand and I will make sure this is communicated correctly going forward.

The Durban sun can most definitely heat up and I couldn’t agree more with the idea of using our rooftop pool to cool down.

Thank you for your review and we look forward to welcoming you back on your next weekend break.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 January 2013

This was our first trip to Durban, staying here was a good choice.
Staff friendly (except the night restuarant staff, seemed a bit irratable and the housekeeping in the room was not excellent but ok - they left the bowl of eaten yoghurt in the room and didnt tidy well) , room was spacious and very comfortable, our 2 year old, was given a welcome pack, to keep him busy which was nice and he enjoyed the space in the room. i liked that they had an iron in the room, but should have had a bar fridge too. the location is great, right opposite the mall. Food excellent, would definetly return.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candichap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 23 January 2013
Dear Candichap

Thank you for being such a loyal supporter of Protea Hotels and for giving us 5 out of 5 star rating for your latest stay.

We try our best to provide GUESTS with the necessary amenities they may need during their stay. I am happy that your son enjoyed the spacious room for him to run around in, as well as the kiddies pack to keep him busy.

GUEST service is a priority for us and your mention of the friendly STAFF is welcomed. However, I am concerned about your other experiences and will be addressing them immediately with the entire TEAM. On your next visit, be sure to try one of the family apartments or suites, which are all furnished with fridges.

The comment of ‘excellent food’ will make the chef happy, and the TEAM appreciates your recommendation of our services.

We look forward to your return back to Durban.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Dubai, United Arab Emirates
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 23 December 2012

this hotel is located just infront of the Gateway shopping center. check in/out was quick and fine, internet speed was ok.
So far the breakfast was good, not that much choices but good and enough.
the area around the hotel is so safe, clean and quite (most of the time).

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZiadNabil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnchenHaupt, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 27 December 2012
Dear ZiadNabil

Being near a shopping centre as well as the amazing beach front is truly a pleasure and we love to hear when GUESTS have benefitted from it.

Breakfast is an important part of the day and we like to offer a wide variety options from fresh fruit to the perfect eggs. I apologise if you did not feel that the display was up to your standards and will discuss your comments with the TEAM to see where we can improve.

Creating a safe, clean and welcoming environment is of the utmost importance to us and I am so glad that you felt so comfortable during your stay.

I hope that you have a safe trip back to Dubai and a Happy New Year.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 20 December 2012

This hotel is conveniently situated to resturants, shopping centres, airport and freeways.
Staff are very freindly and helpful.
It is starting to look a little run down, as you will notice by some of the flooring and carpets in the rooms
The breakfast buffet is great, although the service here can be slow, so if you are in a rush, skip your eggs!
One thing, the hotel is on a busy street where there are resturants, clubs and bars and traffic with noisy patrons.

Room Tip: The family rooms hare huge, and very comfortable for an extended stay
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank craigharwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnchenHaupt, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 21 December 2012
Dear craigharwood

Thank you for pointing out our unique and convenient location, which is nearby a number of “restaurants, shopping centres and freeways”.

When spending time away from home, it always helps when the STAFF welcomes you with open arms and help out when needed. I will congratulate the STAFF on their positive attitudes towards the GUESTS.

I would like to apologise for the slow service you experienced. This is by no means the standard that we are usually proud of and I will be addressing this with the relevant TEAM members to rectify it immediately.

It was a pleasure hosting you and we look forward to your next stay with us.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Potchefstroom, South Africa
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 17 December 2012

Stayed at the Hotel for 2 Nights in September. Non-Stop Raining in Umhlanga. The Hotel is close enough to walk to shops and restaurants. Not the most luxurious of Hotels but the staff are very good. Room was clean. Will visit again.

Room Tip: Ask for one of the renovated rooms.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaacoS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnchenHaupt, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 19 December 2012
Dear JaacoS

Thank you for your review and for commenting on our unique location as a neighbour to the Gateway Theatre of shopping, which has many shops and activities to offer (especially when it’s raining).

Your comment about the STAFF is welcomed; they put a lot of effort into providing the best GUEST service so I know that your message will motivate the TEAM even more.

I hope that your next visit is full of sunshine.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 December 2012

Family had one holiday this year and choosing Protea Umhlanga was the worst thing we did this year. Booked a family room but the hotel is situated next to a club which has music till past midnight. Hotel would have been aware but chose to book us in anyway. Worst experience for my 4 year old hoping to have a good sleep, hotel would have known that this would be the case. When i complained i was told "we will phone the club to tell them to make the music softer." Astounded me that the manager responding was expecting this to happen. If you are a family hoping for a peaceful holiday during a holiday season, the Protea Hotel Umhlanga is not the place to be!!!!! They really messedup my hard earned holiday with my family. Will never ever use a Protea Hotel again in my life, for sure!!!!!! My annual holiday messed up, Thanks Protea Umhlanga Ridege.

Room Tip: Don't come to this Hotel if you hoping for a good response to a complaint or a little peace and...
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Devan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnchenHaupt, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 4 December 2012
Dear Devan P

Thank you for taking the time to write a review on your stay at Protea Hotel Umhlanga Ridge.

I would like to sincerely apologise as we are truly sorry that you had such a disappointing experience on your family holiday.

The venue located across the hotel does host events occasionally and they are aware that loud music is not accepted after midnight. I would like to assure you that we have been in contact with the venue’s management to address the issues raised. We also notify GUESTS of any events by means of posters which are placed at all access points within the hotel.

Protea Hotels is proud to offer warm and welcoming experiences. As a result, I have taken your comments very seriously and will be discussing them with the TEAM.

I hope that we will be able to host you again so that you will be able to get a taste of true Protea Hospitality.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Protea Hotel By Marriott Durban Umhlanga Ridge

Property: Protea Hotel By Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard | Umhlanga Ridge, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel By Marriott Durban Umhlanga Ridge 4*
Number of rooms: 205
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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