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“Very workmanlike hotel”

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Protea Hotel By Marriott Durban Umhlanga Ridge
Ranked #13 of 18 Hotels in Umhlanga Rocks
Johannesburg, South Africa
Level 6 Contributor
113 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Very workmanlike hotel”
Reviewed 7 October 2013

Stayed here one night in Sep 2013 on business. Arrived at night and strangely it wasn't especially easy to find, even though it looks relatively impressive by day. Check in was effortless and friendly and the room was very well equpped for a business traveller. Decided to eat in the hotel and though fairly empty, the experience was pleasant. Food-pasta-was surprisingly good. Breakfast next morning was excellent. Great night's sleep. Would recommed this hotel for buisness travellers.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 31 October 2013
Dear Chris G

Thank you for staying with us during your trip to Durban.

We aim to create a warm and friendly environment for our GUESTS and your feedback regarding the check in assures me that the STAFF are providing the best GUEST service.

I am very happy that you enjoyed your meal in the hotel as well as breakfast the next morning. I hope you made use of the 500mb complimentary Wi-Fi on offer per day, which helps leisure and business travelers stay connected.

Please be sure to visit us again on your next trip.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Durban, South Africa
Level 5 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 October 2013 via mobile

We attended a family function in the area and decided to stay overnight at this hotel. I always make Protea Hotels my choice of stay but this one must be the worst by far. How it got awarded 4 stars is baffling. I booked online but when arriving the front desk could not locate my reservation. The usual "sorry, our systems are down" was offered resulting in another delay in getting checked in. Eventually we made our way to the family room, small, but neat. The greatest shock came when we ordered room service and had to fork out R65 -R90 for toasted sandwiches. How you justify having to pay R65 for 2 license of bread, slice of cheese and tomato is absolute mind boggling!! Then to add insult to injury I was informed that I can't sign for it on my room bill but had to pay cash for it!! This after my credit card was pre approved!! We could not wait to check out the next morning. Luckily their "systems" we're operational. Not recommended at all unless you want to be first in the queue the next morning for a clearance sale at Gateway!!

Stayed October 2013, travelled with family
Helpful?
Thank Piet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 8 November 2013
Dear Piet F

Thank you for taking the time to let us have your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Protea Hotel Umhlanga is usually proud to offer. Your
concerns have been addressed and corrective action has been taken to rectify the shortcomings.

When next you plan a visit to this area, please contact me direct and I will assure that every effort is made to ensure that you enjoy our very best care and attention.

Looking forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Travellers are raving about these Umhlanga Rocks hotels

Johannesburg
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2013

Beware, the hotel is attached to a mall and is nowhere near the ocean.

The view from our room was a gravel pit blocked by a high wall, probably to shield us from the gravel quarry.
The pool was the size of a foot bath and looked over a busy traffic-roundabout.
This hotel is clearly a conference venue for business travelers and honey-trap for unwitting tourists who mistake Umhlanga Ridge for Umhlanga Rocks (the real beachfront).

There are very nice beachfront hotels, in the same area, with cheaper rates.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frank w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 31 October 2013
Dear frank w

Thank you for sharing your feedback with the TripAdvisor community.

I am extremely sorry for what seems to have been a below par stay. You are correct in noting that Gateway Shopping Mall is nearby and can be very convenient for GUESTS wanting to do some shopping, see a movie or grab a bite to eat. Although we are not located on the ocean front, the beach is a 30 minute walk from the hotel.

Please accept my apologies for your disappointment. I would welcome the opportunity to discuss your experience further and ask if you could send me your contact details to gm@phumhlangaridge.co.za.

I hope to have the opportunity of welcoming you back to the hotel.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 6 Contributor
90 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 September 2013

We booked a room here and were upgraded to one of the penthouses. Absolutely lovely, all that was missing was a seaview! Great balconies, 2 small ones and one wrap around balcony. They all look out over the Gateway mall. It was a double storey unit with two bedrooms and two bathrooms. Very spacious and airy. This would be a fantastic location if you are in Umlanga/Durban for shopping because you are seconds from the mall. Breakfast was extensive and very tasty. Parking is a bit tricky underneath the building as you have to pass a trafic light and go through some 'restricted' areas in the parking area. Check in and out was fast with no problems, wi'fi also fast and efficient.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonkoppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 31 October 2013
Dear sonkoppie

Thank you so much for your lovely review and feedback regarding your stay.

After reading your review, it certainly seems that you enjoyed your stay with us. Albeit that you did not get the sea view.

The 2 bedroom units are very spacious and perfect for a family holiday. Your comment regarding having the mall nearby also adds great convenience whether travelling on business or leisure.

The TEAM is passionate about offering the best GUEST service and I am glad that they showed this during your stay.

Until your next trip to the Durban coast, we wish you safe travels.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 August 2013 via mobile

The room was small and not very clean, dust on floor. The Internet did not work and after 2 hours in reception it was connected. The air con was stuck on freezing and I had to get it disconnected by maintenance. One very good thing was housekeeping took some laundry on a Sunday and returned it clean the same day, normally they are closed on Sunday so well done to them. Great location for the mall and the staff did try hard to give a good service.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 29 August 2013
Dear ian s

Thank you for your feedback regarding your recent stay at our hotel.

Providing friendly and efficient GUEST service is something we pride ourselves on and I will certainly pass on your comments to the TEAM.

I fully understand the importance of being connected and your experience with the internet is completely unacceptable. I will look into this further and at the same time will speak to the maintenance TEAM about the air conditioner.

Please accept my apologies for these inconveniences and I hope to have the opportunity to welcome you back.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 6 Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 August 2013

My husband and I stayed here twice in 2 weeks with our 10 year old son. Check-in was a breeze, not more than 10 minutes. The rooms were extremely spacious and clean with 2 separate bedrooms. The gentleman, Linda at the front desk at night was very helpful He went out of his way to make our stay comfortable. The food is good, but being right opposite the massive Gateway Mall, there was an abundance of fantastic restaurants available. The staff were very friendly and helpful at all times. Will definitely recommend this hotel for good location and a very comfortable stay.

Room Tip: Piazza facing rooms are the best. You can sit on the balcony and enjoy the nights activities at the...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kershree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 29 August 2013
Dear Kershree

Your title is music to my ears and thank you for sharing your feedback on TripAdvisor.

Being able to relax in the comfort of your own room whilst on holiday is certainly what we want for all our GUESTS. Over and above this, I am proud to hear that the STAFF enhance your stay and was willing to go the extra mile.

You are spot on about the convenience of having Gateway Mall so close to the hotel. Whether its last minute shopping or a family meal, you won’t be disappointed when visiting the mall.

I am sure that we will be welcoming you and your family back soon.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
91 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 12 August 2013

We stayed here one night on our way out of South Africa. The room was tatty with water damage in the bathroom and to the floorboards at the entrance to the room. The phone did not work at times and there was no answer at room service when we tried to order tea in the morning.. When I pointed these aspects of our stay out to the reception staff at checkout (after being asked how the stay was), there was no acknowledgement or apology. Whilst there is a lot of staff around, the service is lacklustre and slow, often with a nonchalance which is unbecoming.

Room Tip: Stay elsewhere but this may just be the standard!!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moonwaker123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotels, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 29 August 2013
Dear Moonwalker123

Thank you for sharing your feedback with us and posting it on TripAdvisor.

I am extremely sorry for what seems to have been a below par experience at our hotel. It is disappointing that we are not living up to our standards of delivering the best GUEST service in a warm and welcoming environment.

Please be assured that I will be addressing all of your concerns with the relevant TEAM members to ensure that this does not occur again.

I hope to have the opportunity of welcoming you back to show you true Protea hospitality.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel By Marriott Durban Umhlanga Ridge

Property: Protea Hotel By Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard | Umhlanga Ridge, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel By Marriott Durban Umhlanga Ridge 4*
Number of rooms: 205
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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