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“can be very good if not for the persistent air-conditioning problem”

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Protea Hotel By Marriott Durban Umhlanga Ridge
Ranked #13 of 18 Hotels in Umhlanga Rocks
Sandton, South Africa
2 reviews
“can be very good if not for the persistent air-conditioning problem”
Reviewed 27 December 2013

i stayed with my wife for the second time in this hotel for our december holidays (8 nights in total- all paid upfront non refundable). the reason to go back to the same hotel after a blooper first time around was due to shortage of accommodation in umhlanga.

both times they had a problem with their room air-conditioning. the first time we stayed in April 2013 for 2 nights, we had to change our rooms thrice and this time around when i was checking in, I had asked the management to make sure that they give me a room which has no such issue and they said they have checked and all is in order… so after dropping our luggage when we came back late that night, we realised that it was the same thing all over again… only the fan was blowing at very low speed and was hardly blowing any cold (room 511).

upon complaining, i was shown 4 different empty rooms at midnight, in which i went personally, put the air-conditioning on for an hour and came back later for inspection. To my surprise only room 319's air-conditioning was working properly, rest was all having the same issue!!

So we shifted our luggage that night. i also noticed during my stay that a lot of windows are kept open by guests, meaning the others also face similar aircon issues (and this is not because of enjoying pleasant durban weather!)

the hotel is recommended otherwise due to its ideal location but you can try your luck. my experience had 2 visits over 8 months and only 2 out of 7 aircons worked!

Room Tip: if you enter your rooms and the fan is not blowing at full blow chill and you do not hear it as slig...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wyze_guy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 30 December 2013
Dear Wyze_guy81

Thank you for taking the time to let us have your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

We apologise sincerely for the discomfort caused and will contact you direct to address the concerns raised by you.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Dubai, United Arab Emirates
Level 6 Contributor
230 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 13 December 2013

Stayed here for one night on a quick trip to Durban, and what a nice surprise... Pleasant staff, willing to do whatever they can to make your stay a great one.
Rooms are large and clean with all the amenities you need, and very comfy beds, I got a great nights sleep.
The hotel is located opposite the Gateway mall, lots of shops and restaurants to choose from.
My only problem was the wifi connection... But I was told it was a problem with the whole area. Would definitely return if the wifi is fixed!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goundar-morton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 18 December 2013
Dear Tomwmorton

Thank you for letting us know that your stay with us was good! Wifi functioning at 101%..so what about that return visit you promised us?

We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards.


Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Sasolburg
Level 6 Contributor
120 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 December 2013

On the first night of a 4 night business stay, noisy neigbours partying on the 3rd floor caused an unpleasant disturbance from 01:40 until after 04:00. This was reported to reception twice, but unfortunately to no avail. The next morning I requested to be moved to a more quiet area of the hotel, which was done quickly and efficiently. Unfortunately the layout of the hotel, with long corridors and doors closing loudly, does contribute to the echoing noise problem, as well as being situated right opposite Gateway Mall, with street sounds compounding the issue.

Rooms were spotlessly clean, quite spacious and well equipped. The breakfast buffet is OK, but not great, as is the level of service in the restaurant. Menu prices are quite reasonable, but I found the cost of drinks quite high. Parking is quite readily available and charged at R55 per day. Free WiFi is available @ 500mB per day.

Room Tip: Ask for a room on the "quiet" side of the hotel, not facing Gateway.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 10 December 2013
Dear Michael J

Thank you for your feedback pertaining to your recent visit at the Protea Hotel Umhlanga Ridge. We are most concerned that you did not experience a good night’s rest and apologise that the ‘noisy neighbours’ were not dealt with more hastily and effectively, this has been addressed.

It is good to hear that you enjoyed the rest of your stay and we look forward to welcoming you back in the near future.

Regards

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Johannesburg, South Africa
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2013

It was a lovely 2nights stay indeed. My 3 nieces were warmly welcome with VIP packs for kids. A very children friendly hotel truly. I personal appreciated the cleanliness. I highly recommend the place. The staff was all round friendly and always willing to assist.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mpho999s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 10 December 2013
Dear Mpho999s

It is great to hear that you and your 3 nieces had a memorable stay with us. I have forwarded your comments to the TEAM, which I am sure has brightened up their day.

We wish you a wonderful holiday season and look forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level 6 Contributor
247 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 29 November 2013

I stayed at this hotel in January with a group of graduate students from the U.S. The location was very good. The mall across the street was convenient for shopping and walking around. We walked down to the beach for dinner though the walk was longer than anticipated such that we took a cab to return. The hotel itself was nice, quite clean. We were a large group, and I thought the hotel accommodated us efficiently. The breakfast buffet had a good selection and good service. As the university arranged the trip, I can't speak to the value; however, I was comfortable staying here and would consider doing so again.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LissaJ41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 5 December 2013
Dear LissaJ41

Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about the location, facilities and service and look forward to welcoming you back to the Protea Hotel Umhlanga Ridge.

Regards

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2013

Stayed over for 3 nights. On the second day we arrived to find no towels in our room. It was a mission even trying to get towels to use the pool area.

Third night of staying at the hotel, we arrived to find that the shower area was not cleaned. Sheets looked like they were the same sheets as the previous day. There was also a used sugar sachet on the floor. Not sure if much of any cleaning was done!!

Very disappointed with the accomodation, I expected more from a 4 star hotel.

Stayed November 2013, travelled as a couple
Helpful?
Thank Lyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 12 November 2013
Dear Lyn C

Thank you for taking the time to let us have feedback regarding your recent visit. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong!

We have conducted a meeting with management and addressed the unacceptable standards which you experienced. We have also sent you a mail to obtain more specific detail in order for us to implement corrective action and prevent re-occurrence of a similar situation.

Please accept our sincere apologies for the discomfort caused.

We hope that you will be staying with us again soon, as we should welcome another opportunity to show you Protea Hospitality at its best!

Regards

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Travellers are raving about these Umhlanga Rocks hotels

Lusaka, Zambia
Level 6 Contributor
147 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 November 2013

Stayed here for 2 nights of a business trip. Rooms were nice and large, full bathroom etc, try and get a room away from the breakfast restaurant as they start preparing early and you will be woken up by the noise. Can’t complain about breakfast, the usual full on Protea Hotel fair. Location is great if you’re after nightlife, lots of pubs and restaurants around the hotel. Taxis are plentiful, only a short ride to the massive Gateway shopping centre, paid R100 return, try and stay away from rush-hour, the traffic is hectic. I’m not sure how far the hotel is from the beach, I would consider staying here again if on business but I’d think twice if it was for a family vacation.

Room Tip: Try and get a room away from the breakfast restaurant as they start preparing early and you will be...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graeme B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, Deputy General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 28 July 2014
Dear Jeffstaceys

Thank you for taking the time to let us have your feedback with regards to your recent stay. We are delighted to receive your commendations about our facilities and location.

Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact us for any assistance you may require.

Regards

Leanka Petrella
Deputy General Manager
Protea Hotel Umhlanga Ridge
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Additional Information about Protea Hotel By Marriott Durban Umhlanga Ridge

Property: Protea Hotel By Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard | Umhlanga Ridge, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel By Marriott Durban Umhlanga Ridge 4*
Number of rooms: 205
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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