i stayed with my wife for the second time in this hotel for our december holidays (8 nights in total- all paid upfront non refundable). the reason to go back to the same hotel after a blooper first time around was due to shortage of accommodation in umhlanga.
both times they had a problem with their room air-conditioning. the first time we stayed in April 2013 for 2 nights, we had to change our rooms thrice and this time around when i was checking in, I had asked the management to make sure that they give me a room which has no such issue and they said they have checked and all is in order… so after dropping our luggage when we came back late that night, we realised that it was the same thing all over again… only the fan was blowing at very low speed and was hardly blowing any cold (room 511).
upon complaining, i was shown 4 different empty rooms at midnight, in which i went personally, put the air-conditioning on for an hour and came back later for inspection. To my surprise only room 319's air-conditioning was working properly, rest was all having the same issue!!
So we shifted our luggage that night. i also noticed during my stay that a lot of windows are kept open by guests, meaning the others also face similar aircon issues (and this is not because of enjoying pleasant durban weather!)
the hotel is recommended otherwise due to its ideal location but you can try your luck. my experience had 2 visits over 8 months and only 2 out of 7 aircons worked!
- Official Description (provided by the hotel):
- Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more less
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