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“Excellent location and service” 4 of 5 bubbles
Review of Protea Hotel By Marriott Durban Umhlanga Ridge

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Protea Hotel By Marriott Durban Umhlanga Ridge
Ranked #13 of 18 Hotels in Umhlanga Rocks
Cape Town
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent location and service”
4 of 5 bubbles Reviewed 9 June 2014

This was my first stay at this hotel as I normally stay at an opposition group hotel in the same vicinity and this hotel beats it hands down. The service at the check in was excellent and also when I checked out. Also the service at the bar was excellent. The room was very comfortable and spacious. I really liked the shower was one the best i have seen in a hotel for a long time.

Room Tip: Try and get a room looking onto the park area outside.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Capetownjulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 11 June 2014
Dear Capetownjulia

Thank you for letting us know of the excellent service, comfortable and spacious accommodation and the great shower, which you enjoyed.

We look forward to hearing from you and reserving your park facing room, for your next visit.

Regards,

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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294 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Johannesburg, South Africa
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

Protea Umhlanga Ridge is in the perfect location and rooms are spacious and luxurious.The staff are amazing, they go the extra mile to ensure guests are having an enjoyable experience.I had a fantastic stay, this hotel will be my home when visiting Durban.

Room Tip: Family rooms are like a little apartment.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank K D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 11 June 2014
Dear KDS

Thank you for taking the time to let us have your feedback. “Phenomenal Service” is what
we strive to achieve and the TEAM is thrilled to hear, that this is what you experienced!

We assure you of our best attention at all times and look forward to welcoming you ‘home’!

Regards,

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 March 2014

loved the accommodation and food was very good - variety and catered for Indian Hindu preference. Rooms are spacious are staff are the best I have encountered - from the reception staff to cleaners and waiters.

Room Tip: The only problem we have was the kids activity and play area - the pool seemed dangerous and the ba...
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Morgan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 25 March 2014
Dear Morgan N

Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

It was our pleasure to accommodate you, and your interest and support are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in the future.

We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards


Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 17 March 2014

I agree with a few of the other reviews that this hotel is not up to 4 star quality. A minor issue at reception turned into a 45 minute wait just to check into the hotel. The staff is clearly not trained to think outside the box and/or deal with customers who may be a little upset at having to wait and their lack of training and attitude just aggravated the situation. The conference experience was a nightmare from beginning to end with no water station, insufficient food, bad layout, etc. If I can help it - I won't be back.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 18 March 2014
Dear Sandra S

With reference to my earlier conversation with your colleague, we would once again like to thank you for taking the time to let us have feedback regarding your recent stay and conference with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and improve wherever possible.

Please accept our sincere apologies for the discomfort caused and be assured that the issues raised have been addressed and that corrective action has been taken to rectify the shortcomings.

When next you plan a conference in this area, please contact me direct and I will ensure that you enjoy our very best care and attention.

We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards


Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Johannesburg, South Africa
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 March 2014 via mobile

I use Umhlanga Ridge Protea on a regular basis. One of only 2 hotels I stay at when in KZN on business.

Great new clean rooms.

Suites are also of high standard and spacious.

Average selection for buffet breakfast.

No minibar and the roomservice menu is limited. Surely they can duplicate the in-house restaurant's menu!

Stayed March 2014, travelled on business
Helpful?
Thank BiggyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 18 March 2014
Dear BiggyC

Thank you for letting us have your feedback with regards to your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Great to hear that you enjoyed the clean rooms, standard and size of suite and the buffet breakfast.

Should you visit this area again, kindly inform us at time of booking of your need for a minibar, and this will be arranged with absolute pleasure.

Thank you for your support and we look forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards


Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 21 January 2014

Stayed for 2 nights on business. Firstly the hotel organized a transfer from the airport which was given to a local taxi firm as the hotel does not employ it's own drivers. The driver was late, the car was 20 years old with no A/C and the driver was driving way too fast. He also didn't know where he was supposed to take us. The staff were friendly and efficient. The basic rooms are quite small so we upgraded to junior suites which were very spacious with a separate bedroom. Choice of TV channels is limited, and their was nothing to drink in the fridge, 1 bottle of water was left for us, but not replaced. The WIFI included is 500mb per day, but the reception was useless at best, and very very slow. Not sure why they couldn't provide unlimited free WIFI. Microwave was provided, but no plates/bowls or cutlery to use. If you want to stay next to a big shopping centre with a decent choice of bars and restaurants then this place is a great location. If you want the beach then you have to drive or it's at least a half hour walk (downhill on the way there) Overall I don't think this hotel offered good value for money and am unlikely to stay there again. The pool is outdoors and not heated. It's also partially shaded so is never that hot. It's only a splash pool so no good for lengths. The hotel has the cheek to say it has a gym, this is not correct. It has a SMALL workout area with 1 multi-gym machine, 2 treadmills and 1 or 2 bikes. It has some dumbbells too. To call it a gym is a liberty. Breakfast was OK, decent choice and the quality was fairly decent, although the staff serving drinks always seemed to be hiding somewhere.

Room Tip: Rooms facing into the small courtyard are quieter than those facing the road.
See more room tips
  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 22 January 2014
Dear Matt G

Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Please accept our apologies for the discomfort caused during your stay. Your experience most certainly does not reflect the high standard that we are usually proud to offer. We confirm that your concerns have been addressed and that corrective action has been taken to rectify the shortcomings with regards to service delivery.

Should you plan a return visit to this area, please contact me direct and I will assure that every effort is made to ensure you enjoy our very best care and attention.

We look forward to welcoming you back to the Protea Hotel Umhlanga ridge!

Regards,

Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
272 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 10 January 2014

Nice location if you want to shop, but a drive away to the beach. The staff were friendly, but the family room was a bit too basic. What is the point of having a fridge and microwave, but no eating implements? It was also somewhat strange that we could not sign for breakfast, but had to pay cash there and then! Might have been embarrassing if we had not had cash! No explanation was given as to why this was either. Also very awkward when we came back from the beach to find that there were no towels. When we asked we were told we had to wait 30 minutes and when we suggested other options I.e. they get towels from the pool or an empty room the housekeeping staff disappeared, never to be seen again! 4 people had to make do with a shower to clean sand off and one hand towel. Not satisfactory.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Grumpybrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review, 13 January 2014
Dear Grumpybrother

We really appreciate you taking the time to inform us of the ‘small niggles’ during your recent stay. As you are aware, Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently and therefore, feedback is of utmost importance to us.

Please accept our apologies for the discomfort caused and be assured that we have followed up on your comments and rectified the shortcomings in our services.

The GUEST directory of services in the room does indicate that basic kitchen equipment is available to be placed in the room, should this be required. At check-in GUEST should be offered the option to either provide a deposit on their account for incidentals or pay for services at the time of delivery.

When planning your next trip to this area, please contact me direct and I will assure that every effort ismade to meet and exceed your expectation.

We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge!

Regards,

Tina Cattaneo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel By Marriott Durban Umhlanga Ridge

Property: Protea Hotel By Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard | Umhlanga Ridge, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel By Marriott Durban Umhlanga Ridge 4*
Number of rooms: 205
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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