The hotel is relatively new. It is located within walking distance (at your own risk) of a shopping center. My room was on the seventh floor at the rear of the hotel over looking other buildings and a building site, rather than the sea view at the front of the hotel. The room was adequate and very clean.
The hotel has a small pool which is tucked away at the back of the hotel. At the front of the hotel is a terrace which can be windy but avoids the road noise and has better views.
Small free WiFi allowance.
The check in staff seemed less skilled than other HIEx hotels I've stayed in, they seemed to be unsure of the services they could provide. The late afternoon bar staff were atrocious, being short of change and unaware of the drinks they served, terrible house wine, no coffee served.
The saving grace of the hotel is it's 'newness', this will soon wear off and the inadequate training of it's staff will then reflect badly.
- Official Description (provided by the hotel):
- The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more less
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- Also Known As:
- Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks