When checking into an express Hotel one does not really expect to much as it is an express - however this express was laced with unfriendly staff and bad service. I need to mention Desmond (a manager helping out from Gauteng) was brilliant, he had the drive to work, something that the other staff never had.
With regards to location this is an amazing property, the location is the only reason it is getting 3 stars and not 2.
A little bit of advice, do not bother using the bar down stairs and everything is to much effort for the staff, rather take a room with 2 single beds and push them together as the assumption of a double bed is a 3 quarter bed.
- Official Description (provided by the hotel):
- The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more less
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- Also Known As:
- Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks