We stayed at the Holiday Inn Umhlanga over night on the first night on a tour of the Coast. We arrived late due to an accident and consequent heavy traffic but reception staff were welcoming and efficient. Our room was reasonable (at the back of the hotel facing the carparks/pool area but very clean with plenty of towels etc. We had booked a family room though, (2 adults & 1 child) and there were no provisions for this. No obvious extra bed, bedding or towels. We called down to reception and were told that this would be rectified while we were at dinner.
We ate in the in-house restaurant, The Butcher Block, which was more than satisfactory - super food and service and a reasonable bill. Would be extremely happy to return! On our return to our room, at almost midnight, there was still no sign of the bed/bedding.
2 trips to reception and the rejection of a sole filthy blanket we were offered later, we finally received 2 clean sheets at 1.30am. But no pillows or anything else. The helpful on-duty security guard delivered theses as there were no housekeeping staff available to open stores. Pretty shoddy service from a hotel this big and not good in comparison to the service in other Holiday Inn hotels which is usually excellent. The 'bed' is the sofa that is in the room. Please be aware of these issues when booking a family room. In the morning the reception staff were non-plussed about such a disruptive night for their guests when we approached them about the situation.
Breakfast was plentiful if slightly bland. We were offered beach towels to use on our trip to the beach which is a nice touch. I would stay at the Holiday Inn Umhlanga again as I would hope the terrible service was a one-off. It's a nice, if generic, hotel and it's well situated with plenty of safe parking. Would like to see it live up to the Holiday Inn reputation for impeccable service though.
- Official Description (provided by the hotel):
- The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more less
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- Also Known As:
- Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks