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“Great stay”

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The Square Boutique Hotel & Spa
Ranked #14 of 18 Hotels in Umhlanga Rocks
Cape Town
Level 6 Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great stay”
Reviewed 5 November 2013

Lovely medium sized hotel with contemporary interior located in Umhlanga. (I definitely prefer Durban North/ Umhlanga to central Durban. Glad I did not book on the Golden mile or Florida rd)

The Square is probably better suited for business than leisure considering the hotel's location in and amongst various (small) office blocks and slightly further away from the beach than resorts at the bottom of the hill close to the beach. That said, I stayed for leisure and prefer this hotel to busier family orientated resorts.

Both the standard and deluxe rooms are perfectly comfortable offering large beds, flat screen televisions, et al. The deluxe rooms are slightly bigger and has a bath and shower as opposed to shower only in the standard rooms.

This hotel is definitely superior to the Royal Palm situated opposite Gateway shopping centre, which is also in the Three Cities stable

I would definitely stay here again. The food was delicious, the staff I came in contact with were friendly and helpful, the location good, and the rooms offered all the necessary mod-cons. Good value for money!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel-CPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Dear Daniel,

Awesome to hear that you enjoyed the hotel and its offerings. I am pleased that the Three Cities Square Boutique Hotel & Spa is definitely your destination of choice.

We look forward to welcoming you back home !
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Johannesburg, Gauteng, South Africa
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 October 2013

I went to the hotel in the last weekend of October and I found it an extremely wonderful and pleasant experience. We were easily accomodated with an early check-in and a porter kindly escorted us to our room. The room was quite large, with ample space and modern finishes. The bathroom and especially shower were fantastic (endless space). The staff were quite helpful and prompt with ironing requests and every evening we received a letter with the expected weather conditions for the following day. The only thing to be wary of is that on Friday nights it seems the restaurant/bar is turned into some kind of club/party so if possible, ask for a room on the second floor. I visited the spa on the Saturday afternoon and had two lovely treatments. The spa is clean and reasonably priced, but not terribly fancy. I had one meal at the restaurant (a lunch sandwich) and it wasn't anything spectacular but it was acceptable. If you are planning to eat out a lot I would definitely recommend this hotel as the rooms are exceptional value for money.

Room Tip: Try for a room on the second floor if staying on a Friday night.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thato B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Dear Thato,

Thank you for your feedback. I am glad that you enjoyed the hotel and its offerings.

We do apologise for the noise from our Sky Bar ( situated on our pool deck ). On a Friday night - due to this being the weekend and we want our guests to unwind we do have live music and happy hour - where all local drinks are half price and sometimes our guests do go a bit overboard and for this we apologise.

I have noted your comments about your room and placed this onto your profile.

Thank you once again and we look forward to helping you create precious memories.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
193 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 October 2013

Convenient business hotel close to Gateway shopping centre and convenient for Durban King Shaka Airport. Rooms are functional, but lack a bath though. There is a shower! Breakfast is buffet style. TV did not work very well; international TV although advertised was unavailable. Free wifi did not last long Staff helpful and friendly and rooms clean

Room Tip: No advantages
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zetat0urs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Dear Zeta Tours,

Thank you for your feedback. At the time off our stay we did experience problems with our IPTV. This has since been rectified.

I am also pleased to advise guests that we now also offer 200mb free WIFI per day.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2013

Very central in area , close to Gateway mall and highway . Breakfast ok , staff friendly , rooms quite nice and very clean all in all good value for amount paid

As stated location very good and you can quickly get from here to all other attractions

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielKruger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Dear Daniel,

Thank you for your feedback. I am glad that you agree that our hotel is conveniently located in the business park; as well as 2minutes away from Gateway Theatre of Shopping. This makes us a hotel where one can combine and bit of work and play. After all, all work and no play makes jack a dull boy !

PS: We now offer a complimentary shuttle within a 5km radius.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 September 2013

Spent nearly a week here at the end of August with meetings all week at conference room space in adjacent building. Praise for those on the staff who were attentive and helpful and for the food in the restaurant - we ate well that week. And pleased also with close proximity to Gateway shopping center (walkable), airport, waterfront. Some staff needs coaching on customer service. The rooms are fairly well appointed but are perhaps getting a little tired - need some TLC to the details for example attention to closet doors since they do not slide smoothly and opening properly. The view from the third floor is especially enjoyable in the morning. Being winter, the pool water was much too cold. But the evening happy hour our team had pool side was lovely. Hotel could consider staffing the bar up there in the evenings especially when times when the hotel is full or nearly full. The gym on the third floor could use upgrading and additional equipment such as elliptical machine. Great to have spa on site, wish there had been time to get there. Would stay here again for work purposes.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jodie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Dear Jodie,

Thank you for your feedback. I am glad that you enjoyed the hotel and its offerings and I do hope that you enjoyed a cocktail on the pool deck !

Our gym and rooms has just recently been revamped and hopefully when you travel again, you will choose to stay with us and experience this.

Thanks

PS: we now also offer a complimentary shuttle service within a 5km radius.
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Worthing, United Kingdom
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2013 via mobile

Only spent two nights here, but food, hotel and location were great
Handy shopping centre walking distance down the road as well
Special thanks to staff who went out of their way to help us, knowing that a family member had been taken seriously ill in the UK.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Dear Elizabeth,

Thank you for your feedback. Glad you enjoyed your stay and its certainly comments like yours that fuel the team and I for longer.

See you soon !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 July 2013

Having spent nearly three weeks in this hotel whilst on a business trip to Durban I feel I have had the full experience of this hotel.

First the positives,
- The rooms are well kept and quite plush and of adequate size
- The fitness room is far from being a gym but it is adequate
- Small pool on the roof (but too cold to use t in the winter season)
- The food is excellent
- The staff are friendly
- Free wifi but limited

Onto the negatives:-
- After three weeks none of the staff tried to remember my name
- There are no baths in the rooms I was in
- The bathroom although clean are starting to show signs of damp
- The standard of food was great but room service was limited

Most importantly if you don't have a car you have nowhere to go in the evening although it is only a very short taxi ride to the stunning Umhlanga beach and the massive Gateway shopping centre.

Generally I would recommend this hotel but maybe not ideally placed if you are planning a very long stay.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Astrobop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review, 17 June 2014
Thank you for your feedback. We value your comments as it helps us improve our service levels to you and to ensure that we make our home your home.

Our WIFI has now been upgraded and each guests now guest a daily allocation of complimentary 200mb per day. Should the guest exceed this; pre-paid top up is available to be purchased fro reception. We now also offer a complimentary shuttle service within 5km so please feel free to make use of this.

I am also pleased to advise that the rooms have received some love and care and are looking brand new again.

Once again - thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Square Boutique Hotel & Spa

Property: The Square Boutique Hotel & Spa
Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4051, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Spa Hotel in Umhlanga Rocks
#9 Luxury Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
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Also Known As:
The Square Boutique Hotel Umhlanga Rocks
The Square Boutique Hotel And Spa

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