My wife and I decided to stay here for our last day/night prior to flying home, the plan being to relax outside by the pool
Well the room was nice, bet the management say thanks for the positive comments re the room
We checked in at midday, went to the room and unpacked, research of the hotel was competed via internet. Booked via Bookings.com
So downtime here we come..........
Off outside to the pool area, well there is plastic grass, appreciate on fourth floor of hotel but
No furniture at all, tables, chairs, loungers. I did find several thrown away in corner damaged.
No staff to assist re drinks etc
I was not going to end a great holiday in this fashion
Off I went to get a decent hotel, came back one hour later and spoke to the reception
A very nice lady but what can she do apart from offer me a lounger? the ones they had are broken. As said not willing to stay end of holiday here
We had not used the room or anything, spoke to the Manager who said we had to pay as bookings.com had to refund us. This has since been proved as false
The manager was almost panicking at the thought of us not paying, my card had not been cleared and I could have walked out. But I am an honest person so I paid and took the manager at his word
I would not recommend this place for holiday people, maybe ok for business but did not check
I do know the stairs to the business center were broken
I am unable to get any money out of the hotel, I could have lied and said I had to leave due to emergency or not paid but unlike certain people I am honest
Be interested to hear what tale the hotel give, I bet they say we offered an alternative solution, which was a plastic lounger
This is the first time I have ever left a hotel like this and indeed complained
I marked as poor not terrible as the superior room was good
- Official Description (provided by the hotel):
- This hotel overlooks the Indian Ocean, with all rooms featuring partial sea and city views. With optimum space and a modern look and feel, this hotel is ideal for corporate and leisure getaways. The hotel features superb banqueting and conferencing facilities ideal for weddings or corporate functions. With evenings catered for by the highly acclaimed Saffron Restaurant and the Vanilla bar guests are assured to leave with a brilliant taste of luxury. Mornings are best spent in the gymnasium and alongside the deck pool offers the opportunity to enjoy the mid day sun. Above all the Hotel offers excellence in service and always goes the extra mile to offer guests an experience they will find difficult to forget. ... more less
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- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Expedia, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Coastlands Umhlanga reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.