Pro: Beautiful hotel, great halal breakfast and safe parking.
Service was poor at the restaurant.
We stayed here for 6 days and found the cleaning staff very rude. We were woken to loud banging on our door at 9.00am every morning by cleaning staff depite a ''do not disturb'' sign on the door. The cleaner asked us to leave the room soon as she wanted to go home early...we found this totally bizarre.
The television did not work for the entire time we were there- the only channel was MNET and we could not change it with the remote or on the TV itself. Despite numerous complaints..this was never attended to.
There was not enough coffee, milk, sugar and the shower gel/shampoo was not replaced daily.
The cleaners broke 2 of the glasses whilst cleaning and the turned them around and just left the broken glasses back on the counter.
In the 6 days we stayed there, the linens were never changed on the beds and there was no card which we could let cleaners know that we wanted them changed.
- Official Description (provided by the hotel):
- This hotel overlooks the Indian Ocean, with all rooms featuring partial sea and city views. With optimum space and a modern look and feel, this hotel is ideal for corporate and leisure getaways. The hotel features superb banqueting and conferencing facilities ideal for weddings or corporate functions. With evenings catered for by the highly acclaimed Saffron Restaurant and the Vanilla bar guests are assured to leave with a brilliant taste of luxury. Mornings are best spent in the gymnasium and alongside the deck pool offers the opportunity to enjoy the mid day sun. Above all the Hotel offers excellence in service and always goes the extra mile to offer guests an experience they will find difficult to forget. ... more less
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