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“comfortable stay at the Coastland Hotel”

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Coastlands Umhlanga
Ranked #9 of 18 Hotels in Umhlanga Rocks
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“comfortable stay at the Coastland Hotel”
Reviewed 21 January 2014

We were pleasantly surprised at the size of the rooms. They were spacious and very relaxing.
The food serviced at breakfast was good...the staff friendly and helpful. A big bonus is the massive Gateway Shopping Centre which is walking distance from the Hotel.
We were there over the Christmas period and the Hotel tried to show the Christmas approach at breakfast. It was enjoyable.
The rates at this hotel were competitive considering that it was near Umhlanga Rocks in Durban with its attractive beaches.
But I think having a car would be an added bonus to see the various sights in Durban.
All in all, good value.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ameerudin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastlands_Marketing, Director of Sales at Coastlands Umhlanga, responded to this review, 25 January 2014
Good morning

Thank you for your valuable feedback regarding your recent stay at Coastlands Umhlanga Hotel.

We appreciate your comment and compliment and we look forward to welcoming you to our hotel in the near future.

Regards
Andre-B van Wyk
Group Marketing and Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 January 2014

Not really to our taste - a bit "blingy" and over-designed, but bedrooms comfortable and bathrooms clean and tidy. Cocktails at the bar are cheap and lethal! Have a Long Island Iced Tea - one of the best we have ever had and at R35, a real bargain!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kanekane6722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastlands_Marketing, Director of Sales at Coastlands Umhlanga, responded to this review, 25 January 2014
Good morning

Thank you for your valuable feedback and response. We are glad that you were impressed by the size of the rooms as well as our beverages served and that overall you had a pleasant stay.

When visiting us again, please ask for a room with more neutral colours and tones.

We look forward to welcoming you back to our hotel in the near future.

Yours in Hospitality
Coastlands Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 14 January 2014

i have stayed at this hotel on five occasions and i have watched the services provided go from good to poor during the my last five stays

1/The rooms are not cleaned timeoulsy. On one occasion my room was not made up although I was out for most part of ther day.
2/The shower was leaking into the tiolet area. I complained on four consecutive days and it was not attneded to. I was not provided with another room at my request
3/The toilet paper is not replenished. I has to walk the corridors to find staff to obatin a toliet roll.
4/If you order meals for room service, it takes an hour and a half to arrive.
5/The phones are never answered when you have a problem.

I will not stay here again. It has gotten from bad to worse.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymond V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastlands_Marketing, Director of Sales at Coastlands Umhlanga, responded to this review, 25 January 2014
Good morning

Thank you for your valuable feedback regarding your recent stay at our hotel. We apologize for any inconvenience during your stay and we assure you that your feedback assisted us tremendously to improve our service delivery.

Your comments has been taken seriously and addressed at Executive level for improvement and implementation of required measures.

We hope that you will visit us again in the near future to experience our improved facilities and service as expected at a four star hotel.

Yours in Hospitality
Andre-B van Wyk
Group Marketing and Sales Manager
Coastlands Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 January 2014 via mobile

I had to fly into Durban for a business meeting, but due to the early start of the meeting I had to sleep over. The Coastlands was well placed, close enough to the airport and also easy to find from the freeway. My initial decision to stay there was also heavily influenced by their competetive rate, thus I was not expecting much in terms of quality. As this was my first stay, I was pleasantly surprised by my experience.

The facility had good finishes, service was prompt and friendly, ample room size, comfortable bed and wide variety to eat. The only irritation was the slow lifts, this required some patience and the emergency escape staircase was well protected against casual use. Everything considered, I will use the hotel again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johanria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastlands_Marketing, Director of Sales at Coastlands Umhlanga, responded to this review, 25 January 2014
Good morning

Thank you for your valuable feedback regarding your recent stay at Coastlands Umhlanga Hotel.

We appreciate your comment and compliment and we look forward to welcoming you back to our hotel in the near future.

Regards

Andre-B van Wyk
Group Marketing and Sales Manager
Coastlands Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban North, KwaZulu-Natal, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 January 2014

the welcome was very good. staff very helpful .dinner menu was change without letting guest
the guest know . The dance just never happened until the guest took over and played some music . been there the year before as well and it was great they need to keep up with their standards

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Charmaine Monic... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastlands_Marketing, Public Relations Manager at Coastlands Umhlanga, responded to this review, 25 January 2014
Good morning

Thank you for your valuable feedback regarding our New Years Eve event. We strive to offer facilities and service of the highest quality that exceeds guest expectations and your comments will be taken into account to ensure that our next event is a more pleasant and memorable experience.

Yours in Hospitality
Andre-B van Wyk
Group Marketing and Sales Manager
Coastlands Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harare, Zimbabwe
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

The staff are not willing to assist. They said ghe had no extra linen matress, ok, understandable but no extra linen!Seriously? The breakfast is chilli/spicy. Everything, even the grilled tomato. They say its halaal. But I thought halaal was no pork not necessarily chilli foods. They need to make that clear on booking because you are forced to go and eat breakfast elsewhere when rate is bed and breakfast.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1159Mih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

The hotel is centrally located and offers beautiful views.Both the rooms and bathrooms are well designed.....very aesthetically pleasing with all required amentities .Breakfast was lovely
However major improvement is needed in their customer services , we had problems with our check in , only one room card per family , and we had to call housekeeping 3 times and still did not get the required service.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coastlands Umhlanga

Property: Coastlands Umhlanga
Address: 329 Umhlanga Rocks Drive, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): £
Hotel Class:4 star — Coastlands Umhlanga 4*
Number of rooms: 136
Official Description (provided by the hotel):
This hotel overlooks the Indian Ocean, with all rooms featuring partial sea and city views. With optimum space and a modern look and feel, this hotel is ideal for corporate and leisure getaways. The hotel features superb banqueting and conferencing facilities ideal for weddings or corporate functions. With evenings catered for by the highly acclaimed Saffron Restaurant and the Vanilla bar guests are assured to leave with a brilliant taste of luxury. Mornings are best spent in the gymnasium and alongside the deck pool offers the opportunity to enjoy the mid day sun. Above all the Hotel offers excellence in service and always goes the extra mile to offer guests an experience they will find difficult to forget. ... more   less 
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