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“Great location with lovely staff in Umhlanga!”

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Coastlands Umhlanga
Ranked #9 of 18 Hotels in Umhlanga Rocks
Johannesburg, South Africa
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great location with lovely staff in Umhlanga!”
Reviewed 30 June 2014

We stayed here for two nights over this past weekend and had a very good time! The staff were very friendly and accommodating. The hotel is also situated within walking distance to Gateway Shopping Centre, which has everything your heart desires shopping wise! The hotel is also very modern and has a great bar which serves food 'til late! The beach is a short drive away as well as other great restaurants and bars. The room was very comfortable, only thing we didn't like was that instead of there being one king size bed there were two singles put together. The bathroom was very big and had everything we needed. Breakfast in the morning was great, it would just have been great if they had bacon or even macon. This hotel is really great and we will definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
2 Thank JDSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Any
English first
Level 4 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 June 2014

Travelled from Johannesburg and stayed on the 13th, 14th and 15th June. Party of 30 Welsh supporting the Rugby Team. Plug for Holiday time Travel !. Great location, near to the Village. Staff were really friendly and helpful. Hotel spotless, spacious and comortable room. Breakast excellent. Nothing more to say other than if I visit that area again, I will not hesitate to stay there.

Room Tip: We had a sideways view of the ocean. I you want the Indian Ocean side, ask or one.
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  • Stayed June 2014, travelled with friends
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Helpful?
1 Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 June 2014

While the Location of the Hotel is good and the rooms quite nice, we experienced a number of Problems with this Hotel:
1) Shower Drainage was blocked and flooded the bathroom. It took too complaints within 24 hours to fix it.
2) Restaurant: Dinner buffet offered a wide selection, but Quality of Food was mediocre. Definitely overpriced for the Quality. Breakfast buffet: relatively poor. fruit salad not tasty, and fruits in it not really ripe. Service staff ath the restaurant was friendly.
3) Reception not helpful: Asking about where we could Play golf they replioed that they have no idea. No effort was made to figure out some phone numbers.
4) Poor amenities in bathroom: One set of shampoo/foam bath for two People.... as if one Person is only worth half of small bottle.... When asking about a toothbrush and toothpaste we were answered that we have to pay 16 Rand for a toothpaste - I have never received such an answer from a 4-star Hotel.... Slippers and bathrobe were missing. We called houskeeping about it. They transferred me to reception and they transferred me back to housekeeping. Finally, someone came with two pair of Slippers and ONE bathrobe. The housmaid said that the Hotel ran out of bathrobes.... finally she supplied a second one a few minutes later after I heavily complained.
5) Spa: facilities not very nice, staff unfriendly. We booked a 90 minutes package the night before. When showing up next day, we were almost forgotten to be served. Finally we were given a form to fill in. Then we got our Treatment. After 60 minutes massage we were told, Treatment is finished. We complained at the cashier and it turned out that they had mixed up our booking with another customer. They did not even compare the name from the form we filled in and the booking. So we got the wrong treatment. Finally, they agreed to make up the remaining 30 minutes. The Girls worked without any Passion or Motivation.
6) Check-out was extremely slow. Instead of opening up a second or third line, they just kept one cashier open and the other staff was doing some admin work behind despite the long Queue....

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Marsch999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Umhlanga Rocks hotels

Johannesburg, South Africa
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 June 2014

Location is perfect, close enough (not walking distance) to the beach and to the popular Gateway Mall. Service is excellent, breakfast is plentiful and yummy and the waiters are very accommodating and friendly. Bathroom is stunning with modern finishes and the room is not poky, quite spacious. Overall, loved it and well worth the money.

Room Tip: Higher the better
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  • Stayed April 2014, travelled solo
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Helpful?
2 Thank BhavsN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
1 review
Reviewed 9 June 2014

A bit noisy coming from other rooms but high quality services, good space inside the room, good facilities. Anyway I strongly recommend to my friends who is coming to visit Durban. Good place to stay.

  • Stayed June 2014, travelled with friends
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    • Location
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Review collected in partnership with this hotel

Helpful?
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

food is good,sever persons are warmly.

I wish that I enjoyed the SPA. But I had no extention of my stay.I am regret that they did not tell me I can not extent my stay.
The price is much higher than before I lived in last year.

Room Tip: The beach is very beautiful on the south of the build.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank TaoMj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

WILL NOT STAY HERE AGAIN

location good..... horrid front desk service, great service in the dining hall, room windows desperately needs cleaning, air cons dont get "cool", shower drain needs to be addressed (poor drainage) rooms are nor sound proof could hear the couple next door ..... CLEARLY ....... not enough vegan meals provided ...... and it seems that only 1 ethnic group is catered from .... no bacon (husband was disappointed)

Room Tip: rooms 10/11 on each floor provides a great view of the sea and awesome durban sunrise
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank julie n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coastlands Umhlanga

Property: Coastlands Umhlanga
Address: 329 Umhlanga Rocks Drive, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): £
Hotel Class:4 star — Coastlands Umhlanga 4*
Number of rooms: 136
Official Description (provided by the hotel):
This hotel overlooks the Indian Ocean, with all rooms featuring partial sea and city views. With optimum space and a modern look and feel, this hotel is ideal for corporate and leisure getaways. The hotel features superb banqueting and conferencing facilities ideal for weddings or corporate functions. With evenings catered for by the highly acclaimed Saffron Restaurant and the Vanilla bar guests are assured to leave with a brilliant taste of luxury. Mornings are best spent in the gymnasium and alongside the deck pool offers the opportunity to enjoy the mid day sun. Above all the Hotel offers excellence in service and always goes the extra mile to offer guests an experience they will find difficult to forget. ... more   less 
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