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Protea Hotel by Marriott Durban Umhlanga
Ranked #8 of 18 Hotels in Umhlanga Rocks
Reviewed 3 May 2014 via mobile

Stayed at the protea hotel in umhlanga for 3 nights. Pics in brochures do not resemble the actual at all. Shower size, fitting for a kid only. We requested an iron and staff sent us a broken iron that tripped the electricity. The same iron was sent to us 3 times. Rooms had to be requested to be cleaned. And even after the initial request, the rooms were still not cleaned. Absolutely terrible.

Stayed: May 2014, travelled with friends
Thank Zaeem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 8 May 2014

Dear Zaeem K
GUESTS' perceptions of the service they receive whilst staying at the Protea Hotel Umhlanga is the only true yardstick we have for measuring whether or not we have met their expectations.
Please could you contact me as I would like to resolve the issues you experience during your stay, as your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities?
I can assure you, should you stay at Protea Hotel Umhlanga again, that every effort will be made to ensure that you enjoy our true hospitality! Please do not hesitate to contact me personally for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us.
Kind regards

Sylvia De Fries
General Manager

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Reviews (298)
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212 - 218 of 298 reviews

Reviewed 12 April 2014

Right in the centre of Umhlanga Rocks. Right on the main drag for cafes, shops etc and 2-3 minutes walk to the beach. I had an enormous room on the second floor with small lounge area and self-contained kitchen inc microwave and fridge. Thoroughly recommended for convenience and comfort- also easy to find from the M4 freeway. Lovely views from 10th floor pool.

  • Stayed: April 2014, travelled on business
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Thank Zotsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 17 April 2014

Dear Zotsha
Thank you for taking the time to comment on your recent stay at the Protea Hotel uMhlanga. Situated in the heart of uMhlanga Rocks, conveniently situated close to restaurants and a short walk to the beach. All rooms are semi self-catering, equipped with microwave, fridge, crockery and cutlery. Our perfect locations allows you easy access onto the M4, a quick route to King Shaka International Airport.
Kind regards

Sylvia De Fries
GENERAL MANAGER

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Reviewed 10 April 2014

This was a last minute booking after the fiasco with another hotel in umhlanga, but as it turns out it was a much better hotel, certainly the best location for everything you could want, the beach, bars and restaurants, and useful shops as well as the touristy ones. Everything is clean and comfortable, and its useful to have a few self catering facilities so you can be completely flexible, especially with the Woolworths store just along the road (for uk people its not like woollies, more like m&s food). I can't find any faults and l would certainly stay here again if only l could be so lucky. I didn't try the restaurant, only because we don't really do breakfast unless it is forced upon us haha, and its really nice that the hotel offers you the choice.

  • Stayed: April 2014, travelled as a couple
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Thank Valarie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 11 April 2014

Dear Valarie B
We are thrilled to hear that we met your expectations and that you enjoyed your stay at the Protea Hotel uMhlanga. We are conveniently situated in the heart of uMhlanga Rocks village, close to restaurants and the Woolworths Food. We look forward to welcoming your back.

Kind regards

Sylvia De Fries
GENERAL MANAGER

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Reviewed 25 March 2014 via mobile

This hotel is always great. I'm welcomed by the friendly staff that know me by name. The hotels management is excellent, they always make sure that the reception staff are informed of my arrival and as such, I'm always welcomed in a warm way. The hotels location is excellent. Take a run on the promenade along the beach, head out the front door into the village and enjoy the vast number of pubs and restaurants in this vibey town. The rooms are always good and clean.

Stayed: March 2014, travelled on business
Thank GusBehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 11 April 2014

Dear Gusbehn

As always the true Protea Hotel uMhlanga ambassador. Thank you for all the good comments, I will pass them onto the STAFF.
Kind regards

Sylvia De Fries
GENERAL MANAGER

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Reviewed 21 March 2014

I organised a 5 day on-site conference for 30 people at the Protea and could not be happier with the service that i received. The conference team gave me personal and attentive service months in advance of the actual conference (which was invaluable as i am based in the UK). They organised transport, accommodated all dietary requirements and handled every request that we had throughout the stay, all with friendly service - i have never experienced such an easy meeting. The conference food and drink was delicious, we were provided with a great range of South African cuisine every day, after 5 days i had still never eaten the same thing twice. All of the conference materials we needed were made available, even down to multi-region plug adaptors.

The bedrooms are lovely; spacious, clean and comfortable, almost all with a sea view, the kitchenette was a helpful bonus for the one rainy day.

The location is great as well, a few minutes from the beach, pharmacy next door, a range of restaurants and shops within 100 metres and close enough to Durban to pop in to experience what they have on offer but far enough away to not worry about security etc.

In short, if you have a conference or group stay, ask for Lindy and i guarantee you won't have a problem.

Room Tip: I had a large room on the third floor which i cannot fault, rooms are designed for air-con, so if yo...
  • Stayed: March 2014, travelled on business
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Thank Brokimbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 24 March 2014

Dear Brokimbo
Protea Hotel uMhlanga are thrilled that you and your conference delegation had a successful conference. The positive comments about the STAFF are greatly appreciated, friendly and efficient STAFF ensure our conferences run smoothly.
Our perfect location, situated in the heart of the uMhlanga Rocks village allows GUESTS to walk to the beach, be in close proximity to restaurants and like you stated the pharmacy close by. All the rooms at the Protea Hotel uMhlanga are spacious, all are semi self-catering, equipped with bar fridge, microwave, crockery and cutlery.
Thanks for a great review.

Kind regards

Sylvia De Fries
GENERAL MANAGER

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Reviewed 23 February 2014

Protea Umhlanga is a great value for money place to stay on the north coast of Natal: the staff are very service-orientated and very helpful and pleasant. The rooms are large and comfortable and the bathroom is great. As it turned out, the adjustable water pressure allowed me to have a massage every time I showered.

The rooms are quiet and conducive to sleeping well and the breakfast is excellent.

There was no pressure to leave early and the relaxed atmosphere was very helpful.

There is a small but excellent gift shop just outside the front door which is well worth a visit.

Room Tip: Ask for a room on the upper floor to get a (distant) view of the sea.
  • Stayed: February 2014, travelled with family
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Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 24 March 2014

Dear Jonathan S

Thank you for taking the time to write about your recent stay at the Protea Hotel uMhlanga. Our large semi self-catering rooms are equipped with bar fridge, microwaves, crockery and cutlery. Situated in the heart of the uMhlanga Rocks village, within walking distant to the beach and nearby restaurants.
We look forward to welcoming you back to the Natal North Coast, Protea Hotel uMhlanga your home away from home.

Kind regards

Sylvia De Fries
GENERAL MANAGER

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Reviewed 14 February 2014

As always, this hotel is a great place to stay. Its clean, the rooms are really good, the staff friendly and most helpful, and the location is excellent. It's right on the Umhlanga activity corridor with an abundance of pups, restaurants and cafes with an incredibly vibey atmosphere. The beach is a short walk down the road.

Room Tip: Higher up, the better.
  • Stayed: February 2014, travelled on business
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Thank GusBehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 24 March 2014

Dear GusBehn

Once again thank you for a great write up, you are truly a Protea Hotel uMhlanga ambassador.

Look forward to your next stay.

Kind regards

Sylvia De Fries
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Durban Umhlanga

Address: corner Lighthouse & Chartwell Drive | Protea Mall, Umhlanga Rocks 4320, South Africa (Formerly Protea Hotel Durban Umhlanga)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Umhlanga Rocks
Price Range: £70 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Durban Umhlanga 3*
Number of rooms: 174
Official Description (provided by the hotel):
This 3-star paradise hotel is your gateway to golden beaches, lush surroundings and the exhilaration of holidaying in an idyllic part of South Africa. If you want stunning views overlooking the KwaZulu-Natal coast, look no further than Protea Hotel Durban Umhlanga. Centrally located in the heart of uMhlanga Rocks, the hotel is 18 km from King Shaka International Airport and conveniently situated minutes from the protected beach and 10 minutes from Durban. The hotel offers friendly service, comfortable accommodation. Most of the hotel's 174 modern rooms feature breath-taking sea views, and are all elegantly and stylishly furnished. Enjoy a choice between 44 Semi self-catering facilities which include a microwave, fridge, cutlery, crockery and tea/coffee-making facilities. We've expanded in October 2016 with a brand new 15-floor tower! In addition to a new reception area and lobby, the project has added an extra 130 bedrooms for your convenience. The Lighthouse Breakfast Restaurant & Bar is situated on the ground floor, adjacent to the reception hall, and offers delicious breakfasts. The restaurant seats 146 guests and is open from 06:30 to 10:30. The bar is open from 14:00 to 23:00. ... more   less 
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Also Known As:
Hotel Umhlanga
Protea Hotel Umhlanga Rocks
Protea Umhlanga

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