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“Absolutely flawless stay!”
Review of Beverly Hills

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Beverly Hills
Ranked #3 of 19 Hotels in Umhlanga Rocks
Certificate of Excellence
Reviewed 16 June 2011

Except - it was too short of a stay. We drove the short distance from the new Durban King Shaka airport. Valet was friendly and attentive. The manager (Mark) greeted us shortly after arrival. What a lovely feeling upon entering the hotel. Registration was done sitting down and talking with one of the managers - with a complimentary juice and a fresh cloth to wipe off your hands. We stayed in a Cabana (room 2) and it was beautiful. The room was well furnished, a bit compact and well thought out with a sunken living room that opened onto a patio. My view was directly over the pool and the stunning Indian Ocean beyond. The bathroom was divine. Candles, flower petals adorned the HUGE tub which was too inviting. Shower was the BEST one of the trip. Wireless, coffee/tea facilities, fluffy robes/slippers, everything to make one feel very comfortable and at home. We had dinner on the outdoor verandah -- delish! I slept like a log and didn't want to leave the next morning. I would HIGHLY recommend this property for both business and leisure travelers.

Room Tip: I loved the cabana rooms
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  • Stayed: May 2011, travelled on business
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Thank Junglejody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 9 November 2012

Thank you for taking the time to write a review. We are delighted you enjoyed your stay and hope to welcome you back to the hotel soon! warm regards

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1,150 - 1,156 of 1,230 reviews

Reviewed 7 June 2011

The hotel has a great location,good staff and service.
It is in serious need of a major refurbishment and redecoration.
It is old and badly dated.
Maintenance cannot bring it up to 5* standards.
It is too expensive for what it offers.

  • Stayed: May 2011, travelled on business
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1  Thank Celticjo58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 9 November 2012

Dear Valued Guest Thank you for taking the time to write a review. Constructive criticism is most welcome as we are able to grow and improve our business.I am delighted to advise ,that refurbishment has taken place at the hotel and we welcome the opportunity to show you around this wonderful property again to judge for yourself. warm regards

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Reviewed 21 May 2011

The views are the main reason for staying here. Get a room or suite on one of the upper floors. The staff very helpful, friendly. The dining room a bit of a disappointment.

Room Tip: One of the top floors, the 2 presidential suites p
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Stayed: October 2010, travelled on business
Thank bixtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 9 November 2012

Dear Valued Guest Thank you for taking the time to write a review. we agree the view for every room is dramatic! We hope hope you are able to visit us again soon to try our restaurants which are receiving rave reviews. warm regards

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Reviewed 23 March 2011

I was highly disappointed with my stay at Beverly Hills Hotel. Being a Southern Sun Frequent Guest, I have stayed at most of chains establishments in Durban, and find the other hotels much greater "value-for-money".

Due to the hype and the hotel's "reputation", I decided to make this booking as it was cheaper than the usual price for this hotel.
I regretted this decision immediately upon arrival... We were in Durban for a family function and got to the hotel late on Friday (around 11pm). It was rainy, but we could not get out of the rain to get out of our vehicle, as the hotel's Mercedes was parked preventing access to the drop-off zone. Also, the doorman/porter only came out to the vehicle after my husband went in to get the key!!!! What kind of a welcome is this!!!

Upon arrival at the room door, the key did not work! The porter went down to sort it out, while I waited at the door and my husband parked the car. He returned with a leader or manager of some sort, who casually apologised for the error and then proceeded to struggle with the key until the door eventually opened. He then galantly provided me with insight as to how I should get the key to work by pushing it further into the slot... instead of moving us to another room.

This set the tone for the busy weekend, and I did not find this hotel at all accommodating. Foreign tourists may be impressed by its location, but in terms of service, I think that guests will receive the same GREAT location, but greater value for money at other local hotels like Umhlanga Sands, etc.

  • Stayed: March 2011, travelled with family
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1  Thank LisaPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 9 November 2012

Dear Valued Guest Thank you for taking the time to write a review. I was sad to read of your disappointing weekend and apologize that your stay did not meet your expectations. All points have been addressed in order to improve our service levels. We hope to welcome you back to the hotel in the not too distant future so that you can judge for yourself. Warm regards The Beverly Hills team

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Reviewed 23 January 2011

From the moment we started with the arrangements, we always felt "special". Arriving on 20 Dec, it was a busy time for the hotel. We met members of the hotel staff who have been there for 30 years - these are the factors which attribute to a wonder of tranquility, peace and comfort. Never was any request too much and we had many (also from our 14 year old and 9 year old twins). It happened to also be my birthday and right through the day and night, was I greeted and congratulated by staff members who I hardly met! Great attention to detail. The location is perfect. It would be great if Southern Sun could refurbish this absolute gem! Congratulations to the manager and his fabulous team.

  • Stayed: December 2010, travelled with family
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Thank flyinghennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 14 November 2012

Dear Valued Guest. Thank you for taking the time to write a review. We are delighted you chose the hotel for your birthday celebration and look forward to welcoming you back soon Kind regards

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Reviewed 26 December 2010

this is a real 5 star hotel , not just on facilities but the staff are of the highest calibre, from breakfast to dinner to drinks on balcony to room service to front desk we were bowled over by the genuine attention, as seasoned travellers we know what five star is and this it superb,check out was even as good as check in, this says it all!

  • Stayed: December 2010, travelled on business
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Thank Buhalaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 14 November 2012

Dear Valued Guest Thank you for the lovely review! We hope to see you at the Beverly Hills every time you visit South Africa! warm regards

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Reviewed 3 December 2010

Stayed two nights at the Beverly Hills on an escorted tour of South Africa. The hotel is very comfortable and well located on the beach with great views over the Indian Ocean coastline. Nice bedrooms although a little on the small side and compact bathrooms.
Very friendly and helpful staff, particularly in the restaurant which serves superb food both at breakfast with a copious choice (hot food is cooked to order) and for fine dining in the evening. Highly recommended for a stay in the Durban area.

  • Stayed: November 2010
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1  Thank AnthonyIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this reviewResponded 14 November 2012

Dear Valued Guest Thank you for taking the time to write a review. We are delighted you enjoyed your stay and hope to welcome you back on your return trip to South Africa Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beverly Hills

Address: 1 Lighthouse Road | uMhlanga , Kwa zulu-Natal , south Africa, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Umhlanga Rocks
#3 Romantic Hotel in Umhlanga Rocks
#3 On the Beach Hotel in Umhlanga Rocks
#3 Luxury Hotel in Umhlanga Rocks
#3 Business Hotel in Umhlanga Rocks
Price Range: £240 - £592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beverly Hills 5*
Number of rooms: 88
Official Description (provided by the hotel):
Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service ... more   less 
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Also Known As:
Beverly Hills Umhlanga Rocks

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