My boyfriend decided to spoil me for Valentines Day and arrange for a short break to Beverly Hills Umhlanga.Apon arrival we were greeted by friendly staff which made it an exciting start,the room was beautiful and the room service very prompt.How ever thats where the service ended.Our breakfast experience was terrible as the waiter completely messed up my vegetarian hot breakfast,not to mention that we had to ask for service.The Valentines dinner felt as if they shoved us down stairs in a corner and for got about us and to set the table correctly .It actully looked as if they had to many guest that booked for that evening and need to make a quick plan to arrange something in the bar seating down stairs.The dinning area was dull dressed in blue and the waitron service even more unbearable ,the look of disappointment on his face for the second time was just to much for me to keep quiet,as he had booked the break 1 month in advance and as well told them to arrange flowers for the room apon arrival(disappointment no 1).He looked disappointed when we arrived in the room and later i discovered that they forgot the flowers and just put a bunch of mix roses not the red as he specifically requested and all this a day later and after he had gone down to remind them of his special request as stipulated on the prior arrival form.Thank you very much but no thank you,we will not be going back there.
- Official Description (provided by the hotel):
- Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service ... more less
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- Also Known As:
- Beverly Hills Umhlanga Rocks