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“Fantastic location”
Review of Beverly Hills

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Beverly Hills
Ranked #4 of 18 Hotels in Umhlanga Rocks
Certificate of Excellence
South Africa
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fantastic location”
Reviewed 19 August 2013

Overlooking the Indian Ocean, located in one of the wealthiest suburbs in SA, the Beverley Hills hotel is iconic in terms of the history it possesses and the views it provides. Sol Kerzner had the foresight to choose the best location, gaining first mover advantage in this now highly sought after area in Durban.
Hubby and I stayed at the hotel for two nights. Check in was smooth and we were escorted by the charming Sihle to our room (standard room). It was compact and had everything one needed, but if one prefers more space, then it is advisable to upgrade to a higher category room. Breakfast was good and staff were pleasant at all times.
We had an issue with the shower and having brought it to the staff's attention it was sorted out quickly.
Overall a pleasant experience, but it left us wanting still. Perhaps our expectations were too high given the rave reviews...perhaps its because we had arrived at this hotel after a phenomenal stay at a rival "hotel" in the province...or perhaps we have stayed at enough 5 star hotels worldwide and locally now to know when expectations are being met or exceeded.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burgeoning_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, Public Relations Manager at Beverly Hills, responded to this review, 6 September 2013
Dear Valued Guest Thank you for taking the time to write a review. We agree we have a beautiful location, and hope to welcome you back to the hotel very soon, Warm regards John de Canha General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
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durban
Level 6 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 July 2013

The wind in our hair and the Indian Ocean as our backdrop, I'm having lunch at one of the most dramatic landscape views of the Indian Ocean, a winters day, with the sun shining and say for a light breeze, it was the only reason to sit indoors. The Beverly Hills Hotel in Umhlanga Durban,
where one can sit and watch dolphins make their daily trade route. A landmark hotel and one of Durban's grand old dames, this hotel is an institution for weary travellers and businessmen alike.
more on kimssouthafrica

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank proudlysaDurban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Public Relations Manager at Beverly Hills, responded to this review, 30 July 2013
Dear Valued Guest Thank you for taking the time to write a review. We are delighted you enjoyed your visit to elements cafe bar and we look forward to welcoming back to the hotel in the not too distant future. Warm regards John de Canha General Manager
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Johannesburg, South Africa
Level 1 Contributor
4 reviews
Reviewed 2 July 2013

I stayed at the Beverly Hills Hotel a week ago for 4 days. I decided to take my parents for a 5 star getaway. They were really blown away by the service, especially at breakfast. A staff member named Dennis made sure that we were well looked after. My dad is not a big breakfast person, but Dennis ensured that his special request, even if it was just a toasted cheese and tomato was catered for. On leaving Dennis went out of his way to bring us water, even if it was just for the road.

Another staff member called Claude was always charming when he'd see us around the hotel. The only thing i could fault the hotel on, is the size of the rooms as compared to some of the international 5 star hotels we've stayed at.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Umesh_Vaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Public Relations Manager at Beverly Hills, responded to this review, 30 July 2013
Dear Valued Guest Thank you for taking the time to write a review. We are delighted you enjoyed your experience at the hotel. We agree with you, Claude and Dennis are a great asset to our hotel. We look forward to welcoming you back to the hotel in the not too distant future. Warm regards John de Canha ,General Manager
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Vereeniging, South Africa
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2013

staff at the lounge were slow to get our drinks order. the service was bad with the head chef to get the drinks orders out after asking 4 times. nobody on the floor was checking the main food table to see when the food got finished. the bill was wrong and had to be fixed. after going to the hotel for a long time the service sunday on overall was the worst we've ever had.

Helpful?
Thank CHRISTEL237
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lorna G, Public Relations Manager at Beverly Hills, responded to this review, 30 July 2013
Dear Valued Guest Thank you for taking the time to write a review. I am disappointed to learn of your experience. I would like to contact you directly to invite you back to prove to you that this hotel is worthy of her wonderful reputation. Kind regards John de Canha General Manager
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Cape Town
Level 5 Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 June 2013

The Beverly Hills Hotel in the vacation village of Umhlanga Rocks just north of Durban, South Africa is a real gem. This 5-star establishment has a long history of style and service. When you walk into the front lobby, the warmth of the smiles and attentive service is something you do not experience often. The GM John is always on hand and his friendly, professional manner is a personal touch you rarely experience. All rooms are sea facing and the pool deck is an absolute oasis where you can relax in the warm South African sunshine. Situated close to some if the best shopping in Africa and fine dining establishments, The Beverly Hills rates as one of the best in the country.

Room Tip: Ask for room on the pool level. They are separate from the main building and the views of the Indian...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WilsonGD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Public Relations Manager at Beverly Hills, responded to this review, 1 July 2013
Dear Valued Guest -We are delighted you enjoyed your stay at Sunshine Paradise ! We hope to see you back soon. Kind regards John de Canha, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luanda, Angola
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 June 2013

The Beverly Hills Hotel is very nice hotel situated in Umhlanga Rocks in Durban.The Staff is nice and very welcoming,they are always ready to help in case you need something.The Hotel offers great facilities gym,pool,meeting area...The pool area is very nice, you can relax grab a chair and the staff will offer you something to eat and drink,they will even clean your glasses! The food is awesome,especially for breakfast,the main dishes for breakfast are cooked in the kitchen(eggs,sausage,meat...)and you can choose a from a variety of side dishes like fresh fruit,all sorts of bread and cheeses,cold cuts,sauces,cereals...The breakfast service also offers various drinks like freshly made juices,and hot drinks coffee,tea,hot chocolate.The food quality is amazing.
The rooms are nice and offer a great view of the Indian ocean,the beds are comfortable and the bathroom has a tub and hot shower.The rooms are very clean.
The hotels location is perfect you can wake up and take a long walk along the beach,swim in the ocean,go visit the stores around the area and if you want to catch a movie you can go to Gateway mall which is situated 10 mins (by car) away from the hotel. When you come back to the Hotel you feel very welcomed and at ease.At night you can order room service (BTW -->the Beverly Hills Burger is awesome,and so is the lamb curry) or walk in to one of the restaurants near by to have a nice meal.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Husseinharji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Public Relations Manager at Beverly Hills, responded to this review, 1 July 2013
Dear valued Guest Thank you for taking the time to write a review. We are delighted you enjoyed your stay and look forward to welcoming you back to the hotel very soon. Your 'burger' awaits! Kind regards John de Canha General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 6 Contributor
291 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 24 June 2013

We enjoyed 3 glorious days in our poolside room. The luxurious room furishings in ice-blue provided a cool contract to the warm pool deck. From the moment we stepped into the hotel until we left the staff were friendly and helpful, but also unobtrusive. The breakfasts are superb with lovely ocean views. I deal for a business or holiday!

Room Tip: Choose a poolside room ..... quiet, private, hear the sea and enjoy the views!
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorna G, Public Relations Manager at Beverly Hills, responded to this review, 26 June 2013
Dear Valued Guest Thank you for taking the time to write a review. We are delighted you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the not too distant future. Warm regards John de Canha , General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beverly Hills

Property: Beverly Hills
Address: 1 Lighthouse Road, Umhlanga Rocks 4319, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Umhlanga Rocks
#3 Business Hotel in Umhlanga Rocks
#3 Family Hotel in Umhlanga Rocks
#4 Luxury Hotel in Umhlanga Rocks
#4 On the Beach Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Beverly Hills 5*
Number of rooms: 88
Official Description (provided by the hotel):
Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service ... more   less 
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Also Known As:
Beverly Hills Umhlanga Rocks

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