This is a really great hotel in a great location. The staff are all customer focused with all staff taking responsibility for the guest experience! The staff are also long suffering as there were some extremely badly behaved children staying at the hotel and the staff were often having to deal with situations they should not have had to if the parents were more responsible. Peeing on the grass at the pool area is simply not OK even if it is a child!
The attention to detail is fantastic, at the poolside cold towels are provided, ice lollies and a sunglass cleaning service all of which really add to the experience. If there is anything to point out it is that the rooms are very small by modern 5* standards. Two suggestions for management: designate one of the dining areas for breakfast as an "over 12 only" dining area; secondly to make the entire premises smoking free or at least designate an area at the poolside for smoking as having someone next to you who smokes is not a great experience.
Final comment prices from Dec 2014 to Dec 2015 have gone up 65%!!!
- Official Description (provided by the hotel):
- Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service ... more less
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- Also Known As:
- Beverly Hills Umhlanga Rocks