Kishan and Colin are stars. Their warmth, hospitality and courtesy was much appreciated. I asked the food and beverage manager if he could get some oranges for me and he give me a bit of a speech about how it was not the right season being your summer and this is a winter fruit. I only wished if he had sent one of his staff to P and P or Woolies up the road as it was available in abundance and I also did not appreciate his little speech about what fruits are in season. I am guest and not a student interested in agriculture. In room dining requires a lot of work from the management albeit the staff was very pleasant but slow and none of the trays included condiments, salt and pepper, and napkins. For every time we had in room dining we had to call back for something else which took another 20 minutes making the dining very mediocre. The AC in my room 204 was leaking and I complained three times without any solutions. I finally let it go as we were leaving, unfortunately it did destroy the carpet in the room. Housekeeping need to kick up their act as the bathroom floors were always left sticky, the balcony windows not cleaned. This is our fifth time in the Beverly Hills and we always have considered it as home away from home. Unfortunately the standard of rooms, in room dining and housekeeping are not five star. Having said that most of the staff were amazing especially the breakfast crew. We would consider a return visit. Thank you.
- Official Description (provided by the hotel):
- Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service ... more less
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- Also Known As:
- Beverly Hills Umhlanga Rocks