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“Great location … run along the promenade”
Review of Beverly Hills

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Beverly Hills
Ranked #4 of 18 Hotels in Umhlanga Rocks
Certificate of Excellence
Sydney
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great location … run along the promenade”
Reviewed 23 June 2014

I stayed at this hotel for 5 nights while on business trip in South Africa in April 2012.
Great views right in front of the lighthouse.
The inside of the rooms are a bit dated but the views make up for that as all the rooms face the ocean.
I went running every morning along the promenade which is at least a few kilometres each way. The hotel is very safe and is within very short walking distance to a number of great restaurants.
Breakfast here is amazing - everything you could want is served up.
The hotel owner was very friendly to all of us.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FionaMearon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 22 July 2014
Dear Valued Guest

Thank you for taking the time to provide us with some feedback following your recent stay. We are delighted you enjoyed yourselves, in particular our great views. We look forward to welcoming you back in the not too distant future

Kind regards
John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Lahti, Finland
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 June 2014

The experience was very slick and organised. If you realised you needed something it was found for you. Great service. One of the old school hotels that still delivers on hot coffee, fresh ingredients and service with a smile.

  • Stayed May 2014, travelled with family
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    • Location
    • Sleep Quality
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Helpful?
Thank Carloslf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 22 July 2014
Dear Valued Guest

Thank you for taking the time to provide us with some feedback following your recent stay. We are delighted you enjoyed yourselves, in particular our intuitive service. We look forward to welcoming you back in the not too distant future

Kind regards
John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2014

Fantastic stay at the Beverly Hills Hotel. Staff were attentative at all times. Great Views and comfortable, luxurious room. Location with path from Hotel onto beach front is an excellent location. Massage therapist gave a fantastic rub down of the legs after Comrades marathon. Food was delish.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank FussyTraveller001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 9 July 2014
Dear Valued Guest

Thank you for taking the time to write a review. We are delighted you enjoyed your stay and had a successful Comrades run. We pride ourselves in professional intuitive service. The hotel is an icon and landmark in KwaZulu- Natal and it is a privilege to be working in the hotel in her 50th year and are determined to hold this esteemed position for decades to come
We look forward to welcoming you back in the not too distant future .

Kind regards
John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
4 reviews
Reviewed 8 June 2014

The hotel has absolutely stunning views. With floor to ceiling windows facing the sea with a balcony for every room to enjoy a nice sit out. Or fall asleep listening to the waves crashing on the rocks. Recommend it just for this!! It is located on the pretty beach which had controlled access and security. Usually I skip breakfast to sleep in, but here had breakfast on the deck everyday ;) eggs Benedict was great.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meghna2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 9 June 2014
Dear Valued Guest

Thank you for taking the time to write a review .We get much pleasure from reading your compliments which motivate all of us to keep striving for the best service. We are delighted you enjoyed your stay ,our beautiful facilities and of course our eggs benedict!
It is our privilege to serve you and to be part of the hotels 50th birthday celebrations.
We hope to see you back at the hotel very soon.

Kind regards John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
174 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 7 June 2014

This hotel certainly makes a good first impression. The sea view is spectacular; the pool is huge and inviting; check in is smooth; the rooms are large and well equipped. The pastries and fruits at breakfast were fresh and tasty. But the experience didn't get better as the stay progressed.

The breakfast hot buffet disappeared when the hotel was less full. The phone link to wake up calls "has never worked," according to an apologetic employee. The sign in the bathroom saying that to save precious water, towels re-hung would not be washed was systematically ignored by the housekeeping staff, even after two reminders. And the pool level room, with floor to ceiling windows overlooking the sea turned out to be impractical, since the curtains had to be fully closed to provide any privacy from the security patrol. The air conditioning blew directly on the bed, and to turn on the shower, the door had to be opened in a way that sprayed water into the bathroom.

None of these flaws is horrible or a deal-breaker, but with staff standing everywhere, perpetually asking if everything is fine, it is discouraging when so many small details turn out not to be fine and there are no obvious solutions.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Xamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 9 June 2014
Dear Valued Guest

Thank you for taking the time to write a review. We have found your comments very constructive and taken them to heart. You have my assurance action will be taken , and I do hope to welcome you back to the hotel in the not too distant future.

Kind regards John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 June 2014

Spent two night and three days at the Beverly Hills Hotel. The hotel trades on its location and view of the ocean. It has an excellent pool and a lovely dining room with a wraparound terrace. Each room has a balcony and sliding doors that actually open which is a rare treat these days. I could fall asleep listening to the wave’s crash the rocks below. Breakfast was extensive with both hot and cold buffet. But the hotel is the poor cousin to the Oyster Box next door in terms of décor and available amenities.

My room was a reasonable size with a renovated bathroom. Beds were of good quality as was the electronics. I didn’t eat at the hotel other than a quick club sandwich one afternoon which was okay. I ate mostly next door at the Oyster Box and enjoyed the bar – both of which are 1st class. I also ate at a fantastic French restaurant across the street from the Beverly Hills named lls Maurice – which I also recommend.

The hotel does not have a spa – which is a bit shocking given its 5 star status. Here again, I went next door to the Oyster Box. Overall, the hotel needs a major overhaul of its common areas and lobby. It has too much of an 80’s feel to it and the lounge is getting dated. You just get the feeling that they being left behind.

I paid about 8,000 rand inclusive of taxes, room charges and a few bits to eat and drink. I’m not sure it reflected fair value – once you start getting into 4,000 rand per night you expect more then what is delivered. The hotel is great for kids and I would differently come back with kids over the summer months.

All in all – a fine stay in a 4 start hotel.

Room Tip: Rooms high up have nice views - but rooms at the bottom have a larger outdoor deck.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 9 June 2014
Dear Valued Guest

Thank you for taking the time to write a review. Constructive comments are most valued and I have noted your observations. I do hope to welcome you back to the hotel in not too distant future

Kind regards John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 June 2014

Thoroughly enjoyed our stay at Beverly Hills in Umhlanga! It has to be the best setting in the area with beautiful sea views and sounds of waves lulling you to sleep. Felt like we were on permanent holiday and were totally spoilt by the General Manager, John de Canha and his team. The genuine warmth and hospitality was felt by all the Directors of MLC who were holding their exco meetings there and nothing was too much trouble. The rooms are nicely appointed, the food delicious and the staff always happy to go the extra mile. Lying at the pool soaking up the sun was a treat! The village shops and restaurants so close by were fun to explore. While the hotel is one of the original gems in Durban, the care from the team from the top down and the incredible setting made this an exceptional stay. Can't wait to go back!

Room Tip: The views are amazing - go as high as you can! Spa Royale in Gateway is fabulous and good value...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RubyCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVHILLSUMHLANGA, General Manager at Beverly Hills, responded to this review, 9 June 2014
Dear Valued Guest

Thank you for taking the time to write a review .We get much pleasure from reading your compliments which motivate all of us to keep striving for the best service. We are delighted you enjoyed your stay and our beautiful facilities.
It is our privilege to serve you and to be part of the hotels 50th birthday celebrations.
We hope to see you back at the hotel very soon.

Kind regards John de Canha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beverly Hills

Property: Beverly Hills
Address: 1 Lighthouse Road, Umhlanga Rocks 4319, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Umhlanga Rocks
#3 Romantic Hotel in Umhlanga Rocks
#3 Family Hotel in Umhlanga Rocks
#4 Luxury Hotel in Umhlanga Rocks
#4 On the Beach Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Beverly Hills 5*
Number of rooms: 88
Official Description (provided by the hotel):
Umhlanga Rocks is one of South Africa’s premier leisure destinations. Boasting glorious weather, loads of attractions and glorious golden beaches it’s easy to understand why. For luxurious holiday accommodation and all rooms facing the indian Ocean,the Beverly Hills Hotel, with its picture perfect setting and marvelous facilities, is the hotel for discerning travelers. Step in side and you will sense you have arrived at a very special place. A landmark iconic hotel renown for professional intuitive service ... more   less 
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Also Known As:
Beverly Hills Umhlanga Rocks

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